Ms Tracy Hoffman answered my request for assistance with my debt. She is very well versed in available programs and laid out a man avenue she thought would help me. She went above and beyond in makin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience with Ms. Sharhonda Williams at customer support. The representative was patient, professional, and genuinely willing to help resolve my concerns. She took the time to understa... See more
Company replied
Under standing the program more and settling one account… Working to settle the next one and understanding my account with you by year end……… Great service understanding Keith explaining my credit... See more
Company replied
Arri was very helpful giving me great news that an agreement has been made with one of my accounts. She was very professional and gave me great advice on moving forward to become debt free.
Company replied
Company details
- Non-Bank Financial Service
- Alternative Financial Service
- Debt Relief Service
- Financial Consultant
- Financial Institution
Written by the company
Americor is a leading debt relief company that provides debt resolution services and lending solutions to our clients. Our proprietary online platform has helped over 450,000 individuals and couples overburdened with unsecured debt including credit cards, personal loans, and medical bills to restructure and lower their monthly payments, pay only a fraction of the total debt they owe, and become debt-free faster than they ever thought was possible. We offer a free financial analysis and consultation to evaluate your current situation, and we provide a fully customized plan with zero obligation to get started. Americor has an A+ rating from The Better Business Bureau (BBB) and over 30,000 5-star reviews on online review sites.
Call Us For Your Free Debt Analysis
Written by the company
- Get out of debt today!
- Our mission is to provide our clients with an immediate solution to their debt problems.
Contact info
18200 Von Karman Ave, 6th Floor, 92612, Irvine, United States
- 866-333-8686
- pr@americor.com
- americor.com
4.7
Excellent
17K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sounded like she was reading from a…
Sounded like she was reading from a script and very hard to understand
25 March 2026
Reply from Americor
Thank you for your feedback we’re sorry to hear about your experience. We understand how important clear and natural communication is, and we apologize if the interaction felt scripted or difficult to understand. That’s not the level of service we aim to provide.
We’d appreciate the opportunity to improve your experience. Please reach out to us at officeofthepresident@americor.com so we can address your concerns and ensure you receive the support you deserve.
Brad was a pleasure to work with
Brad was a pleasure to work with. Very informative and helped guide me thru the process. He explained how the program works and the process throughly.
I highly recommend them.
25 March 2026
Unprompted review
Reply from Americor
We're happy to hear that you had a positive experience! We appreciate you mentioning how informative the guidance was, and we thank you for the recommendation.
Mathew was very kind patient and answer…
Mathew was very kind patient and answer any questions that I have concerns. He broke everything down explained it all to me.
24 March 2026
Unprompted review
Reply from Americor
Jessie,
We're happy to hear that our team member was kind, patient, and thorough in addressing your questions and concerns. We appreciate you taking the time to share your positive experience!
-Americor
Having very real conversations is…
Having very real conversations is important, so we all remember that were a human speaking to one another. Very helpful overall.
24 March 2026
Unprompted review
Reply from Americor
Ana,
We appreciate you sharing your experience! We're happy to hear that you found the conversations helpful and genuine. It's important to us that every interaction is human.
-Americor
Americor
There are pros and cons to every situation. But I found more pros with Americor. My agent Arianna was exceptional and professional in every way. Plus she has empathy.
24 March 2026
Unprompted review
Reply from Americor
JoeAnn,
We appreciate your feedback and are so glad you had a positive experience. It's great to know that you found our agent exceptional and empathetic. Thank you for sharing.
-Americor
Keith answered all my questions I had
Keith answered all my questions I had, explained the next steps to complete out my account.
24 March 2026
Reply from Americor
Gary,
We're happy to hear that all your questions were answered and the next steps were clearly explained. Thank you for sharing your positive experience with us!
-Americor
Excellent help
Patrick was super helpful and made the process really simple to get done!
24 March 2026
Reply from Americor
Jesus,
We're glad you found the process simple and that our team member was helpful. Thank you for sharing your positive experience with us!
-Americor
Carolyn Swann went above and beyond…
Carolyn Swann went above and beyond helping me.She explained things to me things that I didn’t know.You are truly blessed to have an employee like her. She is a keeper.
24 March 2026
Reply from Americor
Sonja,
We're happy to hear that you had such a positive experience. It's wonderful to know that our team member was so helpful and informative. We appreciate you sharing your feedback!
-Americor
Don’t do it!
When I was first introduced to the plan, I was told most accounts are settled in 3-6 months. It’s been a year and only one very small account has been settled. They missed a settlement letter from my largest creditor and who knows what they will do next.
I’m extremely frustrated and they just keep telling me that I need to make sure I make my deposits on time which has never been an issue. In fact, I’ve made additional deposits. I feel as though this will never be settled and should have just tried to pay it off without them.
24 March 2025
Unprompted review
Reply from Americor
Hello Tammy,
We’re really sorry to hear about your experience and understand how frustrating and discouraging this must feel especially when expectations don’t match the timeline you’re seeing. Your concerns are completely valid, and we truly appreciate you bringing them to our attention.
Settlement timelines can vary depending on each creditor, and while some may resolve more quickly, others can take longer particularly larger accounts. That said, we understand how concerning it is to hear about a missed communication, and that’s not the experience we want for you.
We’d really like the opportunity to take a closer look at your account, address what’s happened, and provide you with clear next steps. Please reach out to our Office of the President at officeofthepresident@americor.com so we can personally review your situation and work toward a resolution.
Thank you for your patience we’re here to help and want to make this right.
Sharonda went over and above to…
Sharonda went over and above to straighten everything out with my account. She was professional, patient, and knowledgeable as to what had to be done.
23 March 2026
Reply from Americor
We're happy to hear that the team member was professional, patient, and knowledgeable in resolving your account issues. Thank you for sharing your positive experience!
Americor is the way to go for financial freedom
Chris was very knowledgeable and answered all my questions. Prayed with us before we began. Was not judgmental at all. Helped us to make right decision. They also give website to go to, to help with money management.
18 March 2026
Unprompted review
Reply from Americor
We're happy to hear that our team member's knowledge and support were helpful to you. We appreciate that they made you feel comfortable and assisted you in making an informed decision. Thank you for your positive feedback!
Agent was quick to find a solution for…
Agent was quick to find a solution for me and take care of what I needed. Great service and the program itself has been amazing.
23 March 2026
Reply from Americor
We're happy to hear that our agent quickly found a solution for you and took care of your needs. We appreciate you sharing your experience with our amazing program!
Kindness and respectful.
I spoke with a gentlemen name John W. He was nice, understanding, very direct, but broke things down to a level at which I can understand. He treated me like a person. As a single mom working at a non-profit supporting my community, I just want to live the way I teach and lead freely. Let's see what the next 36 months will bring. I hope and pray for nothing but blessings. So far, it has been a very good experience.
23 March 2026
Unprompted review
Reply from Americor
We're happy to hear that you had a positive experience. It's great to know that you felt understood and well-informed. We appreciate your kind words and wish you all the best in the coming years. Thank you for sharing your feedback.
Andrea is an amazing team member!
Andrea is an amazing team member!! She went above and beyond to make sure that my concern was resolved. I am so fortunate to have spoken with her. She exemplifies wonderful customer service and prompt issue resolution. Thanks so much Andrea!! :)
23 March 2026
Reply from Americor
Thank you for sharing your experience! We’re so glad to hear that Andrea went above and beyond to resolve your concern. Providing exceptional service and support is exactly what we strive for at Americor, and it’s wonderful to know Andrea made such a positive impact. We’re thrilled you had such a great experience 💙
Great perosn to person service.
The ability to handle my business via phone as I do not have access to a computer has been very convenient. The staff where very patience and helpful answering all my questions. The person to person contact is important. The only thing that could make this better would be to do this review via phone.
22 March 2026
Unprompted review
Reply from Americor
We're happy to hear that handling your business via phone was convenient and that our staff was patient and helpful. We appreciate your feedback about completing the review via phone. Thank you!
Trust The Process
Teresa was very professional helping me understand some of the processes on how the program works and I was impressed with her knowledge. It put me at ease. Thank you.
19 March 2026
Reply from Americor
We're happy to hear that the explanation of the processes helped you. We appreciate your positive feedback and are glad that the knowledge shared put you at ease. Thank you!
I would recommend Americor
I contacted Americor to see if they could help me with my situation, I felt very comfortable talking to all of their Team Members, they were very nice to talk to, making sure to ask if I had any questions throughout whole process. Thanks Americor
20 March 2026
Unprompted review
Reply from Americor
We appreciate you sharing your experience! We're happy to hear that you felt comfortable speaking with our team members and that they were nice to talk to and made sure to answer your questions.
Jennifer clearly communicated in a helpful way…
Jennifer clearly communicated helpful detail in her responses to my questions about my account / request for payment adjustment today, and I enjoyed our conversation.
20 March 2026
Reply from Americor
We appreciate you taking the time to share your feedback. We're happy to hear that the details about your account were helpful and that you enjoyed your conversation.
Reply from Americor
We appreciate your feedback and are glad you value the program's knowledge. Thank you for sharing your experience with us.
Sharhonda was great to speak with and…
Sharhonda was great to speak with and very helpful!
20 March 2026
Reply from Americor
We're happy to hear that you found our team member great to speak with and very helpful! Thank you for your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.