America's Best Contacts & Eyeglasses Reviews 

There is no logic in making it as difficult as possible for your repeat customers to make an appointment through their cellphones. Sam's Club Optical is starting to appeal as a more reliable option.

Had a 1030 apt @ the South College Rd, Wilmington NC location; arrived1015-wasn't AT LEAST ACKNOWLEDGED until 1021..was told to go to waiting room- another 20mn..tech doing first part of exam sounded as if barking commands and didn't want to be there(should've left then)-left to go back to receptionist to possibly reschedule the vision part of the exam( was on extended lunch break).. NEVER ACKNOWLEDGED, AGAIN!! POOR CUSTOMER SERVICE-Needless to say, I WALKED OUT!! NEVER AGAIN

I found the service at this shop in greenville sc, to be excellent. They were very attentive and Chris was very helpful in arranging what I needed.

The test was very efficient and the time to getting my glasses was only a couple of days.

Would highly recommend this shop ( Haywood Rd, Greenville sc)

Poor quality - had to return (dangerously manufacutured with a sharp piece protruding near the nose piece and nearly poked me in my eye). Faulty prescription, asked to have it verified and I was treated poorly. Way overpriced in comparison to other places that I could have and finally did shop. Only buy from here if you like overpriced plastic.

I went in for the 2 pairs of glasses for 89.95. When I showed the glasses to the man ringing in my purchase and asked if these were part of the 89.95, 2 pair deal, he said yes that's correct! I didn't even realize until I went to pick up my glasses that I was charged for both pairs at full price. When I pointed it out to them and (even told them the guy that rung me up said they were part of the deal) all they had to say was those weren't part of the deal. What a bunch of BS this company is! I'll never buy glasses from them ever again! Worst customer service ever! Don't get glasses from here. You WILL be over charged and tricked! Just look at their rating 2 stars lol that's dispicable! 🤔

They ruined my vision. There was something wrong with the glasses the first time and they weren't "right" so I went back and they did another eye exam, I got a new pair of glasses, my vision was blurry within a few months. I went to a different optometrist at the beginning of this year (my vision was almost 20/20 when I went to AB, I needed to sharpen images in the distance due to my astigmatism. I could always read the lowest or next to lowest line on the chart), and I couldn't even see the E at the top of the chart without it being extremely blurry. I was told that my vision had changed almost 2 points, whatever that means, but all I know is I used to be able to sit about 4 ft from the TV and see a clear picture and now I need glasses for that. I used to be able to sit at my desk at work and use the computer and now I need glasses for that. After the new exam, I started playing around with the glasses from AB and they were kind of warped. I don't know what else to call it. If I would look through the left lense with my left eye, things would be blurry when looking through one area, but looking through another area of the lens would be perfect. Same for the right eye. There is no other reason that my vision would change that much in that short of a time. I'm so mad about this. I had my eyes checked twice by them within a month because the first pair of glasses wasn't correct. My vision has been very close to 20/20 my entire life and now I can't see anything clearly 2 ft in front of my face.

I had a wonderful experience at the location in Laurel, MD. Yes i had to wait but they were very apologetic and very nice about it saying they were short staffed. The eye doctor was simply amazing and Tiasha was great, very professional and nice. Explained everything on the receipt and I cant wait for my two pairs of glasses to come in 7 days. They even took my insurance with Blue Cross Blue Shield. Very pleased.

I went for and eye exam with insurance. I wanted progressives. I got 1 pair of glasses for $205. I asked why am I not getting 2 pair and why is this so expensive? He told me the 2 pairs of progressive @ $169 are for people with no insurance.
I asked why don't you advertise that?

I had an appointment today, February 28, 2025, at 5:30 PM. I was told to wait in the waiting room because they were running behind. Around 6:15 PM, I was finally called in, and the doctor's assistant measured my eyes and performed the air puff test. After that, I was instructed to wait back in the waiting area as it would be a while before I would see the doctor.

At around 6:50 PM, the assistant brought me to the room where I was supposed to meet with the doctor. I sat in the chair, and she informed me that all the doctors had already left for the day, and the remaining four doctors were with other patients. It would be at least another hour before any of them would be available. I was then told I needed to reschedule for another day.

I rescheduled, but at no point was I offered an apology for the inconvenience, nor was I offered any kind of compensation for my time. Given that I had been waiting for over an hour and a half, and had to reschedule, I feel that I should have been offered a discount or a free visit as a gesture of goodwill. This situation reflects poor planning on their part, and I believe they missed an opportunity to make things right.

They lied. Coddingtown Store. I have VSP, but need outsize frames. They said that VSP will reimburse the glasses, if I submit the receipt. I did so. VSP does NOT reimburse. I called Partnership, who explained they need a letter from (either) the Doctor or the one who fitted the frames/lenses, that I purchased them there because the outsize lenses were not available at VSP. America's Best refused to write anything. They were extremely rude, and asked me to leave the store. I called Cust Care, who called the store and explained they should write the letter. They wrote 2 lines with NO SIGNATURE saying there were no frames at the list of VSP Providers.

AMERICAS BEST CONTACTS AND EYEGLASSES IN THE CHESAPEAKE BAY PLAZA IN BAILEYS CROSSROADS, VA. HAS REALLY GONE "DOWN HILL", LITERALLY!! WHEN IT COMES TO THE FRONT OF STORE STAFF/EMPLOYEES. I REALLY DON'T UNDERSTAND THE CRITERIA OR EXPERIENCE H.R./ THE HIRING MANAGER IS LOOKING FOR WHEN THEY INTERVIEWED AND HIRED THESE LADIES- THEY ALL LACK CUSTOMER SERVICE SKILLS, HAVE POOR COMMUNICATION SKILLS, SERIOUS RUDE ATTITUDES, POOR TELEPHONE ETIQUETTE, VERY LITTLE KNOWLEDGE IN REFERENCE TO WHAT THEIR JOB DESCRIPTION ENTAILS, EVERYONES CLOTHING APPEARANCE IS DISHEVELED/UNKEPT ... NO CARES FOR THEIR APPEARANCE. THIS IS MY 2ND TIME (EARLY 2023 1ST VISIT WAS GREAT) AS A PATIENT AT THIS PARTICULAR STORE BECAUSE MY 1ST VISIT WAS GREAT AS WELL AS THE PRICE/DEAL "FREE EXAM & 2 PAIRS OF GLASSES FOR $69.99 USD+TAXES. APPOINTMENT DATE 12/12/24 FREE EXAM WITH 2 GLASSES DEAL STATED PRICE WAS $69.99+TAXES MY TOTAL $143.95 I SUBMITTED MY REPEAT CUSTOMER COUPON FOR 10% OFF THAT I RECEIVED VIA USPS. WHEN SELINA TOTALED MY PRICE I WAS A LITTLE SHOCKED BUT, REFRAINED FROM AIRING MY CONCERN I HAD TO REMIND HER TWICE ABOUT SUBMITTING MY COUPON BECAUSE SHE WAS ON THE PHONE MOST OF THE TIME WHILE HELPING ME (I BELIEVE THE PHONE COVERSATION WAS A CUSTOMER THAT WAS MORE IMPORTANT THAN ME THE GUEST SHES ASSISTING THATS SITTING IN HER FACE) I PAID IN CASH AND SHE HANDED ME COINS & SAID "THANK YOU WITHIN 2 WEEKS YOUR GLASSES SHOULD BE READY & YOU WILL GET A CALL" IM LOOKING AT HER WAITING FOR MY $10 THAT GOES WITH THE COINS SHE HANDED ME!!! I STATED TO HER "WHERE'S THE REST OF MY MONEY SHE REPLIED "I REALLY WASNT TRYING TO STEAL YOUR MONEY, I PROMISE!" I THOUGHT THAT STATEMENT WAS ODD BECAUSE I NEVER IMPLIED SHE WAS STEALING MY $10 CHANGE.(GUILTY CONSCIOUS IS WHAT RAN ACROSS MY MIND) PICKED UP MY GLASSES ON DECEMBER 23,2024 THE VERY TIRED LOOKING PREGNANT RECEPTIONIST ASSISTED ME & HAD A HARD TIME FINDING MY 2ND PAIR OF GLASSES. SHE SEARCHED DRAW AFTER DRAW, BEHIND A CURTAIN, UNDER A DESK/ TABLE, BAGS IN DRAWERS AFTER ABOUT 10 MINUTES SHE FOUND THE SECOND PAIR OF GLASSES. I WAS HAPPY TO GET MY GLASSES....SO I THOUGHT! I ONLY USE GLASSES FOR READING. I STARTED HAVING STRANGE HEADACHES, FOREHEAD ACHES, WHEN I WOULD REMOVE THE GLASSES IT WOULD TAKE QUITE A BIT OF TIME FOR MY EYES TO GET RIGHT TO BE MORE THOROUGH -WHEN I REMOVE THE GLASSES EVERYTHING WOULD BE FUZZY AND IT WOULD TAKE 5+ MINUTES FOR MY EYES TO REFOCUS, WHILST THE HEADACHES WOULD LINGER FOR AWHILE, ALSO THE LENSES WERE QUITE THICK & CAUSED A FEELING OF HEAVINESS ON FACE MOSTLY THE BRIDGE OF MY NOSE. I REALIZED THE GLASSES IS WHATS CAUSING THE HEAD & FOREHEAD ACHES. I CALLED THAT STORE COUNTLESS TIMES FOR SEVERAL DAYS & NO ONE WOULD EVER ANSWER I FINALLY CONTACTED CORPORATE ON 1/17/25 AND SPOKE WITH SOMEONE & EXPLAINED THE ISSUESSHE STATED THAT I DEFINITELY NEED TO CONTACT THE STORE & GET A NEW PRESCRIPTION I REITERATED NO ONE ANSWERS THE PHONE SHE ATTEMPTED A CONFERENCE CALL & OF COURSE NO ONE ANSWERED FOR CORPORATE AS WELL. SHE ASSURED ME SHE IS PUTTING NOTES INTO THE SYSTEM ABOUT MY CALL TO CORPORATE AND THE ISSUES THAT NEED TO BE ADDRESSED. I WENT TO THE STORE ON 1/21/25 & TOLD THE RECEPTIONIST WHO BLATANTLY SHOWED HER LACK OF CONCERN. SELINA WALS OVER & STARTS YELLING OUT TO THE RECEPTIONIST "RECHECK, RECHECK, RECHECK" AND SHE PROCEEDED OUT THE FRONT DOOR. MIND YOU NEITHER LADIES GREETED ME UPON ENTERING STORE. THE RECEPTIONIST TOLD ME SHE JUST SCHEDULED ME AN APPOINTMENT WITH THE DOCTOR HAVE A SEAT IN THE BACK WAITING AREA & HE WILL CALL ME IN A FEW MINUTES. I ENTERED THE STORE AT 10:57 A.M. AND SAT FOR NEARLY 1 HOUR WATCHING OTHER PATIENTS ENTER & EXIT THE EYE DOCTORS OFFICE HOPING & THINKING HE WOULD BE CALLING MY NAME. I WATCHED THE DOCTOR LEAVE NEARLY AN HOUR TO ME SITTING THERE ( I GUESS HE WENT ON HIS LUNCH BREAK) HE NEVER ACKNOWLEDGED ME, NOR DID SELINA ANY OF THE 5 TIMES SHE WALKED BACK THE LOBBY AREA. ALMOST AN HOUR I WAS FED UP AND TOLD SELINA THIS IS RIDICULOUS IM NOT WAITING ANY LONGER I WAS TOLD A FEW MINUTES ITS BEEN A HOUR & THE DOCTOR LEFT. I TOLD HER I WANT A REFUND.SELINA SAID OK NO PROBLEM & WHEN SHE SAID AN EMPLOYEE NAME AYILL JUST WALKED IN THE DOOR COAT & PURSE IN HAND...SELINA SAYS AYILL CAN YOU DO A REFUND FOR HER? AYILL FACIAL EXPRESSION WAS THAT OF DISGUST AND ANGER AUTOMATICALLY! AYILL DIDN'T GREET ME, ASKED NO QUESTIONS, DIDN'T INQUIRE ABOUT ANYTHING, DIDN'T EXPLAIN ANYTHING. I PUT THE GLASSES ON THE TABLE IN FRONT OF ME AND HANDED HER MY RECEIPT SHE PROCESSED THE REFUND SO SHE SAYS WITHOUT EXPLAINING PROCEDURE OR DETAILS ,I ASKED HER WHERES MY REFUND? SHE STATED DID YOU PAY WITH A CARD? I LOOK AT HER AS IF SHE CRAZY BCUZ IT CLEARLY SAYS ON MY RECPT I HER HAND CASH PAYMNT. SHE SAID NO CASH IN 2 WEEKS U WILL GET A CHECK FR CORPORATE, I WAS ANGRY & SAID UR SVC SUCKS. SHE SAID DONT COM BAC N THIS STORE AGAIN. I WONT BUT THE BBB WILL

I went to pickup my glasses today and the employee was clearly sick. Because they were sick I couldn’t get my glasses adjusted. I asked for something to wash the case and was handed a small wet wipe. Poor service if your employees are sick have them stay home. Maybe next time I’ll try another eye place.

I will never walk into another one of these facilities. I had a pair of glasses made there worst pair I've ever owned I am 60 years old. I load the glasses up with scratch resistant UV protector computer protection and and progressive lenses. Within 6 months these classes were so scratched up that I couldn't see. I will never go back to this place I don't recommend or refer them this place is nothing but one huge scam.

I broke my glasses. I originally got them from America's Best. Just wanted the current lens put into new frames. The frames were discontinued. No problems. Put the current prescription in a new Frame.
No, I have to have an all new Eye Exam at $XX cost, then wait for the new glasses, if they have them in stock, or pay $XX amount for express Shipping. All they want to do is Jack Up the cost to you and the insurance company. No wonder that every group , Yelp, Better Business Bureau, Trustpilot, etc only gives them a 1.5 out of 5 starts.

Tracy did so good. Make sure you give her a raise for her patience and professionalism

What a complete waste of money!!I paid 150$ for a contact prescription and I am STILL WEARING MY READING GLASSES!!! After 150$ and 2 trips to their office I NEVER GOT A PRESCRIPTION AT ALL

Absolutely terrible in every aspect that it was possible to be, If you don’t believe me or the hordes of other reviews saying the same thing then go there, you will find out.

The doctor was great and the techs were also excellent! I forgot my insurance info. I was told I could pay outright for the glasses. When I pick them up they would reimburse me with my insurance. WELL I WENT TO PICK THEM UP AND THE RECEPTIONIST SAID NOOOO! Idk who was right or wrong but it’s a difference of a couple hundred dollars! I’m not wealthy either! I have very poor eyesight and need my glasses! I feel I was done wrong! I would have walked out if I knew this! It’s all a god dam money grab! It’s the office 1587 Beaver Creek Commons Drive, Apex NC!

They consistently overbook eye exams. They don’t even get to you until 45 minutes past your appointment time. Never had this problem with Sam’s, Costco or Walmart. I bought the three-year eye exam plan and probably will never go back.

I just ordered glasses for the company. It turns out the 30-day return policy starts the day you pay for the glasses...not the day you pick them up. I returned them within 30 days of picking them up and was told I was over the 30 days from the date I was given the receipt. How do I know if I like something I haven't received? Beware!!