American Senior Reviews 

69
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their amazing support, professionalism, and helpfulness throughout the entire process. Many highlight the exceptional customer service, noting that representatives are attentive, patient, and explain every step in detail, making the experience smooth and stress-free. Reviewers appreciate the quick response times to questions and the efficiency with which issues are resolved, often exceeding expectations. The service provided is frequently described as excellent, with many feeling well-informed and guided through complex processes, leading to high satisfaction with the outcome. However, some people mentioned that the sheer volume of documents required for the process could be a source of stress.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, highlighting that representatives explained processes in detail... See more

Customer service

Consumers find customer service to be positive, highlighting the knowledge, helpfulness, and responsiveness... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Richard H. and his staff are amazing! The loan was the easiest part of the process. They helped my father get his property ready and increase the estimated value overall. We had options, found solu... See more

Rated 5 out of 5 stars

It was a pleasure to work with David Hernandez. I really didn't know what to expect but Dave explained every step of the process to me and made the whole process go smoothly. I was extremely comfo... See more

Rated 5 out of 5 stars

We had a wonderful experience working with Richard Hettish on our reverse mortgage. From the very beginning he was enthusiastic and yet professional. Richard was very informative on all matters, and... See more

Rated 5 out of 5 stars

David Hernandez made this transaction as easy as pie. Being in the real estate industry myself,he kept me in the loop of what was happening at each stage and answered all of questions in a timely fash... See more


Company details

  1. Mortgage Lender

Written by the company

We opened our doors in 2007 and have been offering sound financial programs to borrowers ever since. We take great pride in putting the customers needs first. Our years of industry experience and financial strength has made American Senior one of the leading Reverse Mortgage lenders in the United States and your financial well being is the reason we exist. Here at American Senior, we believe in really getting to know you. Our team takes pride in giving sound, easy to understand advice, tailored to your needs. We’re committed to your long term stability, even after your loan has closed. A friendly Reverse Mortgage Loan Originator is only a phone call away. Call us today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(69)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

David Hernandez was awesome

David Hernandez was awesome, he was so patient we me and my dad. My dad is 78 and not as witty as he once was but David took his time for my dad. It was a great experience. David got the entire process finalized within a month as he said he would try to do. Thanks again.
Sincerely, Kenny Sharp

29 October 2025
Unprompted review
Rated 5 out of 5 stars

A great experience thanks to Richard

We had a wonderful experience working with Richard Hettish on our reverse mortgage. From the very beginning he was enthusiastic and yet professional. Richard was very informative on all matters, and took the time to explain everything to us in great detail. His followup calls were always prompt. We highly recommend American Senior Reverse Mortgage. Kudos to them for having a person like Richard on their staff. We were certainly impressed to say the Least.
Robert , Linda & Maddy

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Our mortgage loan originator

Our mortgage loan originator, Neal Melton, is responsible for making our reverse mortgage process exceptional. His communication skills, his extreme knowledge of the intricacies of the loan and his patience in explaining the details to my husband and myself could not have been better. He guided us step by step. Our questions were many because we were totally inexperienced in this type of loan. No question of concern was ignored by Neal. We will recommend American Senior and of course Neal to many of our friends who are thinking about a reverse mortgage. American Senior is a very organized and efficient company and we are so glad that we opted to select it . Thank you to Neal Melton and the American Senior team! Sheri and Tony Wynn

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Its a relief

a successful conclusion. The only thing that got me a bit stressed was ALL THE DOCS that I was asked to supply. Some of which I had to really search for. My rep, Neal always explained why each document was needed. He was quick to respond to my calls/and emails and was very knowledgeable about the business. I enjoyed working with him.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Richard was there every time I had…

Richard was there every time I had questions, he explained the process step by step. My husband and I appreciate that he was very personal and professional. By the we finished with everything he had become a friend.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Mario stayed all way with me

Mario stayed all way with me. From the beginning to the end. He answered all my questions and gave me help and answers and encouragement. He should get a reward are at least a pay increase.

Having one person who knows how to help even though there is a team of people behind him.

Makes for better experience. For the above reason I would recommend American Senior to anyone that
wants a reverse mortgage.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

The help from Mr Mario Gonzalez

The help from Mr Mario Gonzalez, he listen to me and gave me all the correct answer. If I know somebody looking for reverse mortgage, I'll recommend Mario Gonzalez at American Senior.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Professional and truly caring people!

Professional, knowledgeable, respectful, patient and caring. Also extremely communicative. I was always informed along the way. I also know after researching more than 15 companies and selecting American Senior that it was the best choice. Even before I signed to get loan from them they were helpful but not calling too many times like a few companies just to sell the loan. Marco Martinez with Assist from Kaylea Van Vliet were all you would ask for in someone helping you to get a loan so you could stay in your house of many years. They did their job and went way beyond in helping me while I was stressing in a family crises. They showed they are good people who truly care. They were truthful with no surprises. I recommend people to work with them and American Senior. Stress free now because of their good and honest work.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Stress free successful experience.

David Hernandez was so wonderful to work with as was his staff. David listened so well to what I was trying to accomplish for my Godmother and to our concerns, He was so willing to address all our questions with patience and professionalism, he was a wealth of knowledge as well. He communicated throughout the process so there were no surprises in the end. Overall he made the process so easy and stress free. We can not thank him enough.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Superior Service!

Words cannot express how pleased we are with Neal’s professionalism, attention to detail, and dedication to ensuring the entire loan process was seamless. We would recommend him with no hesitation.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Neal's ability to explain a reverse…

Neal's ability to explain a reverse mortgage and then allow us to make our own decision was paramount in our decision to use American Senior. He was patient, attentive to our concerns, and kept us in the loop every step of the way! Also, he went out of his way to help us solve problems with our trust. We couldn't be more pleased with his service! I recommend him and American Senior to anyone looking for a reverse mortgage.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

David Hernandez with American Senior ***** review

David Hernandez with American Senior was helpful and very responsive and respectful all the way through the reverse mortgage loan application process. David’s personal touch and accessibility was the main reason I choose American Senior over several other loan companies offering reverse mortgages. David answered all our questions and found answers when he didn’t know. Also per our request was flexible on the mortgage processor.
Overall a great five star experience from start to closing.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Reverse Mortgage Experience

Anytime you set out to do a mortgage it can be time-consuming and stressful. Working with Richard at High Tech Lending has been a smooth and great experience! Richard H. has been attentive, a great communicator and very quick to answer questions and make the process as easy as possible. He is by far one of the best lending representatives we have ever worked with and if we ever need his assistance again, we wouldn't hesitate to contact him.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Richard H & American Senior Are the Best!!!

Richard H. and his staff are amazing! The loan was the easiest part of the process. They helped my father get his property ready and increase the estimated value overall. We had options, found solutions to critical challenges created by a predatory lender. Every step of the way, American Senior helped my father stay in his home, pay off his mortgage, get equity, and enjoy the peace of mind he truly deserves.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

David Hernandez made this transaction happen for me

David Hernandez made this transaction as easy as pie. Being in the real estate industry myself,he kept me in the loop of what was happening at each stage and answered all of questions in a timely fashion. His professionalism is second to none and I would gladly recommend his services to any of my clients and associates..Thanks again for the pain free process...Connie Smith

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Easy and Stress Free

Richard made the experience easy and stress free. Kaylea was easy to work with and made sure the information she had was complete and correct in order to keep the possibility of rejection low. I would recommend High Tech Lending to anyone searching for a reverse mortgage lender.

8 May 2025
Unprompted review
American Senior logo

Reply from American Senior

Thank you Susan for sharing your feedback with us and your experience with Richard. We will make sure he hears about it, best to you and thank you again for trusting American Senior Lending!

Rated 5 out of 5 stars

A satisfied customer!

I had contacted two other lenders. They were nice but American Senior’s Loan officer Dave Hernandez was forthright, honest, and explained the process expertly. There was no pressure to proceed and my wife and I were well informed and quite comfortable continuing with American Senior and Dave.

The rest of the process from application to closing seemed seamless which lowered our anxiety quite a bit. I would recommend American Senior and especially Dave Hernandez to my friends, family, and anyone!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

5 stars for excellence

We are so glad that we contacted American Senior Mortgage. Neal Melton, our loan originator, was friendly, informative and, most importantly, he was always reachable and very responsive any time we needed assistance. We are thrilled to have the equity from our property and to be out from under an ever increasing adjustable mortgage. In our opinion, this is the only way to go and American Senior Mortgage excelled in this process.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience with David Hernandez at American Senior

Reverse mortgage can be a difficult and nervewracking undertaking. With the amounts of paperwork and processes, it’s not for the faint of heart. We were fortunate to have David Hernandez as our loan originator. David removed the complexities by explaining process steps while not making them seem overwhelming. He was regularly attentive to our question/concerns. He made the experience an enjoyable and stress free effort. David was a key reason we chose American Senior for our reverse mortgage loan Sincerely, David L Brown

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Kudos to David Hernandez

I recently did a reverse mortgage and David Hernandez was my agent. He guided me through the process thoroughly explaining everything and answering questions. I was extremely pleased how efficiently the process was completed (4/1/25) and thank David for helping me he is an asset to American Senior.

1 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look