Ordered in the 7th with 1/2 day delivery and still not come. Sent an email that hasn't been acknowledged. Bit disappointing as I bought it for someone's birthday which is tomorrow so il have to get so... See more
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Paid for DPD 1-2 days I am still waiting for my items customer service are non existent don’t answer emails love chat or social media, don’t use this company it would be quicker to go to America and g... See more
If I could give them less than 1 star I would! Their carrier left my parcel on my door step despite being told not to! It was stolen, I contacted DPD and they admitted leaving it unattended, despite t... See more
I had a really positive experience with American Kandy Co. My order was shipped really quickly and arrived via Evri in a few days with everything just as I had ordered. I had been let down by another... See more
Company details
Written by the company
Providing imported american confectionary to both national and local customers. We also cater for the UK market with purchasing from new up and coming brands supporting national business.
Contact info
Unit 9, Victoria Hall, 286 Rawlinson Street, LA141BX, Barrow in furness, United Kingdom
- 01229 458338
- sales@americankandyco.co.uk
- americankandyco.co.uk
Paid for DPD 1-2 days I am still…
Paid for DPD 1-2 days I am still waiting for my items customer service are non existent don’t answer emails love chat or social media, don’t use this company it would be quicker to go to America and get your own goods
8 November 2023
Unprompted review
Ordered in the 7th with 1/2 day…
Ordered in the 7th with 1/2 day delivery and still not come. Sent an email that hasn't been acknowledged. Bit disappointing as I bought it for someone's birthday which is tomorrow so il have to get something else now. Will re review once it comes
7 November 2023
Unprompted review
If I could give them less than 1 star I…
If I could give them less than 1 star I would! Their carrier left my parcel on my door step despite being told not to! It was stolen, I contacted DPD and they admitted leaving it unattended, despite this I’ve now been waiting nearly a month and the birthday I bought them for has passed! They have ignored my emails since the 15/10!!! Pls use another company if you want good customer service! Shame really as I’ve bought every year from them!!
8 October 2023
Unprompted review
Sound options
8 October 2023
Good service
25 September 2023
Easy to order
10 September 2023
Didn't get enough for the price
25 September 2023
Still not arrived no dispatch
My son used his birthday money to purchase his favourite snacks, he has autism and is devastated that his package hasn't been dispatched it has now been a week since ordering and there is no email to say dispatch. I have tried the online chat and emailed but I have no response. I have also tried the phone number on there website which doesn't receive calls. I'm now looking into how I can get refund but it's difficult when the company doesn't acknowledge there customers!!!
Goods finally arrived. And there was complementary gift inside too which my son was excited to try this made up of the delay of his goods.
7 September 2023
Unprompted review
Reply from American Kandy Co
Hello Jodie,
I want to express my sincerest apologies for the delay in dispatching your products, and I'm truly sorry to hear that this delay had an impact on your son, particularly given his autism. I understand how frustrating this situation must have been for you, and I deeply regret any inconvenience it caused.
I'm pleased to inform you that your items have finally been delivered, and I hope your son enjoyed them. To make amends, I'd like to take the following steps:
Refund of Delivery Charge: I will process a refund for the delivery charge you incurred.
Complimentary Gift: As a gesture of goodwill, I'd like to offer you a complimentary gift to make up for the inconvenience. You have two options:
a. Store Discount: We can provide you with a discount code to use on your next purchase.
b. Mystery Box: Alternatively, we can send you a mystery box free of charge.
To choose your preference, please contact us via email at sales@americankandyco.co.uk or use the on-site chat app. We will ensure that your chosen option is sent to you promptly using a next-day service.
Once again, I want to extend my heartfelt apologies for any inconvenience this situation has caused. I genuinely hope that by rectifying this, your perception of our company will remain positive. Our commitment to our customers is unwavering, as you are the reason we exist.
Thank you for your understanding, and we look forward to serving you better in the future.
Best regards,
Nathan
American Kandy Co.
No communication when sent numerous…
No communication when sent numerous emails about my product what didn't arrive on time
7 August 2023
Reply from American Kandy Co
Hello Derrol,
I sincerely apologize for my delayed response and the extended wait for your items. In an effort to maintain affordable prices during these difficult times, we have relocated our premises. Unfortunately, your order was placed during the period when we were temporarily closed, and for this, I am truly sorry.
Your package was shipped yesterday and is scheduled for delivery today. To express our regret for the inconvenience, I've included some additional treats with your order.
UPDATE: Your order was delivered Wed 09 Aug 2023.
Best regards,
Nathan
My package didn’t even get delivered
My package didn’t even get delivered, I’ve tried emailing but haven’t got no response, would never use again, lost £15 or more, definitely not happy!
7 August 2023
1st order very happy !
Made an order and arrived today.
Did take a while to arrive but it does say they have a backlog of orders so this can be expected.
Very happy with my order at a very competitive price.
Would definitely use again !
16 August 2023
Unprompted review
Amazing so happy with what I ordered!
17 July 2023
Great product
12 July 2023
Received my order and it was missing…
Received my order and it was missing majority of my order! I got in touch via email and received no reply! I then got in touch by the chat and it took 2 days for a reply in which they agreed there had been an error made with my order and offered me two solutions refund or to send out the rest of my order! I picked to have the rest of my order sent out asap as it was for a birthday present! I didn’t get a reply but 5 days later the rest of my order arrived! After the birthday!
17 July 2023
Wasn’t happy
I ordered the £10 mystery box and was disappointed with the sweets I received very cheap definitely did not add up to £10. Wouldn’t order again
12 July 2023
Not at all as appears on website and very costly for what you het
I will not use again as website misleading regarding how packed and for the cost not alot of goods..
20 June 2023
Customer service is zero but products are awesome.
**EDIT** My review on the customer service side/lack of email response still stands the items arrived today and are great. Thank you for the postage refund and the little extra .
I have emailed twice in the past week with no response so this review is about the very poor customer service from getting the item shipped through to the lack of customer care. Should my package arrive and the items are satisfactory then I will leave an updated review about the actual items**.
10 July 2023
Unprompted review
Lovely.
The box of sweets where a Birthday gift,the delivery was fast and the contents of the box,scrumptious,in other words,all is well.😍
23 June 2023
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