American Book Warehouse logo
Visit website

American Book WarehouseReviews 

121
•
TrustScore 3.5 out of 5

3.7

Book Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Many customers are really happy with the customer service, highlighting its responsiveness and willingness to resolve issues, often going above and beyond to ensure satisfaction. People appreciate the communication and the quick assistance provided, especially when facing order or shipping problems. Reviewers also frequently mention finding desired books, sometimes hard-to-find ones, at reasonable prices and in good condition. However, some people were dissatisfied with their orders, experiencing significant delays, lack of tracking information, or never receiving their items. A few other people also felt that their orders were canceled only to see the same book relisted at a much higher price. Additionally, some customers received books in poor condition or not as described, despite expectations of new items.

What people talk about most

Order

Users describe ambiguous interactions with order, with many reporting significant issues such as books being... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their... See more

Price

Reviewers mention ambiguous feedback about price, with some customers appreciating the reasonable and even... See more

Customer service

Customers had positive experiences with customer service, often describing it as great, quick, and friendly.... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had an issue with getting a textbook delivered which was out of stock, company had some back end issues with inventory/email servers. However, customer service issued me a refund and offered me a diff... See more

Rated 4 out of 5 stars

Communication made thing very good and it is being done well. We got what we were looking for and they went to extra mile to make sure we had it.

Rated 5 out of 5 stars

I ordered a textbook from American Book Warehouse and it turned out they actually did not have the book in stock. I was so impressed by how the company handled the issue! They promptly refunded my m... See more

Rated 5 out of 5 stars

Quick responses to my questions. A sincere willingness to locate a hard to find book that was in excellent condition. Your pricing and shipment time are much appreciated. You will be my first choice... See more

Company details

  1. Book Store
  2. Books Wholesaler
  3. Used Book Store

Information provided by various external sources

American Book Warehouse – We are the number 1 place to find cheap textbooks online. Visit us to buy used textbooks, college textbooks. We focus on student needs in the United States.

Contact info

3.7

Average

TrustScore 3.5 out of 5

121 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(121)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing business service

Amazing business service! Friendly, replied in email on time, professional. Book is in perfect condition! Definitely, will buy again from this company! Thank you for your hard work!

4 August 2024
Unprompted review
Rated 5 out of 5 stars

Great!

Okay, so I needed a textbook for class. As most of us know, textbooks are NOT cheap :/ But, I was able to purchase my textbook from the American Book Warehouse for only a fraction of the price my school's textbook store was selling them for! Not only did I save roughly $200, I got my textbook in GREAT condition! I spoke with the Support team, and they answered all of my question clearly and in a timely manner. What's more, they were genuinely concerned with my concerns! I would recommend this site to everyone who needs good quality books for a low cost :) Happy Shopping

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful customer service

Absolutely wonderful customer service. I had an issue with my order because of my error. They resolved it immediately and in the most customer friendly way possible. Book I received is quality product at a great price.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

So happy I found them

I was looking for an out of print book when I found American Book Warehouse on line. Not only did they have the book, listed as used, very good condition, but their price was cheaper than other sites. Service was great, and I received the book in two days. Best of all, my book was in even better condition than advertised, like new. I'll be very confident ordering from them in the future.

5 August 2024
Unprompted review
Rated 1 out of 5 stars

Scammers making money on the "float"

I suspect that American Book Warehouse is primarily a scammer. They bill your credit card and then tell you they DO NOT have the book. They promise to "look" for another copy. Two weeks later, I checked back, and American Book Warehouse had not found one. I requested a refund. American Book Warehouse makes money on the "float" when they hold your money for a few weeks until you demand a refund for a book that I suspect never existed in the first place.

15 July 2024
Unprompted review
Rated 1 out of 5 stars

Be cautious when trying to purchase books from this company.

I ordered a book and the payment was excepted next day it had been cancelled. I tried ordering it twice.the second time they had raised the price 200 plus, they said the book was unavailable and they were trying to fix the problem, well 3 months later it is still on the website lowered the price. I wonder if it’s still unavailable!!! I found the book on Amazon with an affordable price with no issues.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Best Place to buy your new and used Publications!!!

They made a mistake and sent me the wrong publication. Simple mistake.
In regard to this they responded immediately to my email, refunded my money, and told me to keep the publication they accidentally sent me!
Now that’s pretty awesome!
Would definitely buy from this business again!

8 February 2024
Unprompted review
Rated 5 out of 5 stars

5 Stars

Shipping was very prompt, the book was well packaged and in excellent condition, all for a good price. I am very happy with this purchase. I would buy from them again and recommend them.

12 September 2023
Unprompted review
Rated 1 out of 5 stars

Thieves

Do not give this company any of your information.
I ordered one book from them and then was charged 5 more times for books I did not order.
Had to cancel my card.
Not even sure if I will get the one book I paid for.

1 October 2022
Unprompted review
Show reviews in all languages. (121 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look