Good range of products. Excellent customer service team, friendly and helpful always. Deliveries arrive on time and prescriptions are ordered by the team through the GP so all the hassle is taken aw... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Every single person who answers the phone is delightful. Nothing is too much trouble. Supplies always arrive when promised. The whole process is fantastic. Cannot recommend them enough. This is how Cu... See more
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Kevin GLADMAN. What a stella fella!! 5" plus for his commitment to my care and attention to detail, catered to my specific needs. Excellent advice, problem solving skills and amazing emotional support... See more
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Umair has been the first person to listen to what I need to help me on my journey with a colostomy bag. He had a genuine interest in helping me and suggesting different bags for my needs, his knowle... See more
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Company details
- Medical Equipment Supplier
- also in
- Disability Equipment Supplier
- Medical Group
- Medical Supply Store
- Medical Technology Manufacturer
Written by the company
Amcare by Convatec has been delivering care and support to the stoma and continence community for more than 30 years, which is why when you register with us you can relax, knowing that you’re in safe hands. Whether you’re looking for a reliable and discreet prescription delivery service or a friendly voice at the end of the phone when you need it most, you can always depend on us. We are pleased to provide a live chat feature on our website, ensuring that you can easily connect with us whenever you need assistance. As we partner with the NHS, we offer a reliable and discreet, prescription management service. We take all of the stress away from the process, ensuring you receive exactly what products you need, when you need them. Our expert care team are here to support you on all stoma and continence care needs. Whether you need help with what products to use, your prescription or lifestyle support, we can help. At Amcare by Convatec, we make it easy for you to get the support you need. Call us on 0800 88 50 50, reach us via live chat on our website at www.amcarebyconvatec.com, or email us at enquiry@amcaregroup.co.uk
Contact info
Progressive House, The Heath Business & Technical Park, Cheshire, WA7 4QX, Runcorn, United Kingdom
- 0800 88 50 50
- enquiry@amcaregroup.co.uk
- amcaregroup.co.uk
4.8
Excellent
281 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Great service as always.so glad I…
Great service as always.so glad I swopped suppliers to amcare. they make yaving a stoma easy peasy.thank you
4 September 2024
Unprompted review
Reply from Amcare by Convatec
Hi Andrew, thank you, for sharing your feedback and choosing Amcare. We are pleased to hear you are happy with our service. Best wishes, Amcare
I have only recently moved over to…
I have only recently moved over to Amcare after having skin problems
I have never in 30 years had such help staff are amazing and have gone above and beyond to support me
I would like to thank Sarah king for all her help
22 August 2024
Unprompted review
Reply from Amcare by Convatec
Thank you, Helene, for your feedback. We are delighted to hear you are happy with our team and the service you have been provided with. We will be sure to pass on your comments to Sarah. Kind regards, Amcare
Have used Amcare for 32 years
Have used Amcare for 32 years. All items ordered are always present. Very quick delivery!!! Wouldn’t use anybody else.
When I have had to contact them directly all the staff are extremely friendly and helpful.
18 July 2024
Unprompted review
Reply from Amcare by Convatec
Thank you for taking the time to provide us with your 5* review, Christine. We’re grateful to you for choosing Amcare over the last 32 years. We take pride in providing you with our world class service and we appreciate your kind words. Best wishes, Amcare
The service you give is even better now…
The service you give is even better now in that you contact me before I run out of supplies which keeps me up to date.
Thank you
4 July 2024
Unprompted review
Reply from Amcare by Convatec
Thank you, Carol, for your feedback. We are delighted we can provide the service that suits your requirements. Kind regards, Amcare
Brilliant company
Brilliant company. All staff are very understanding and friendly. Can’t fault anything.
19 July 2024
Unprompted review
Reply from Amcare by Convatec
Hi Polly, thank you for your feedback. We are delighted to hear you are happy with our team and the service we provide. Best wishes, Amcare
Moved to amcare from previous supplier
Moved to amcare from previous supplier. Found them helpful been with them for quite a few years now. Very happy
19 July 2024
Unprompted review
Reply from Amcare by Convatec
Thank you, Mr Patterson, for your feedback. We hope you have a great day! Kind regards, Amcare
Been with Amcare (formally Home style…
Been with Amcare (formally Home style Positive) for more than twenty years and have had no problems. Staff are very helpful and very pleasant. Easy to order repeat prescription and delivery very quick.
19 July 2024
Unprompted review
Reply from Amcare by Convatec
Hi Fred, thank you for your feedback. We greatly appreciate you choosing to have Amcare provide you with our service over last 20 years. Best wishes, Amcare.
Reply from Amcare by Convatec
Hi Karen, we value all feedback we receive so thank you for taking the time to share this with us. Kind regards, Amcare
The knowledge & care of Amcare
Amcare have knowledge of other products that I didn’t even know existed. You encourage and explained to me how the different products from the one I was use too. You told me about alternative brands products and which item sounded best for my ileostomy. You never once pushed one particular product. You sent me samples of other products without prejudice or judgement. Even if I didn’t like them. You informed me of complementary items. I never new was complementary. All the staff are friendly helpful and very respectful. I am so glad I changed from Fittelworth to Amcare. Thank you with all My heart and my mental health. Knowing the 24hour contact 365 days a year that I can get an urgent supply at short notice. This is such a relief. Thank you to all involved from the contact on the phone to the cutting my pouches to delivery." Thank you regards Tracey.
12 June 2024
Unprompted review
Reply from Amcare by Convatec
We would like to express our gratitude for your lovely review, Tracey. It brings us great pride to see how much we have been able to provide for you. Thank you for sharing your experience with us. Kind regards, Amcare
telephone staff always very helpful and…
telephone staff always very helpful and friendly, order arrives quickly and well packaged , Delivery man also very pleasant .
19 June 2024
Unprompted review
Reply from Amcare by Convatec
Thank you, Rose, for your feedback. We hope you have a great day! Best regards, Amcare
Amcare a company who care
I have been with Amcare for so many years now I can’t remember.
Staff are alway a pleasure to talk to nothing is any problem.
I feel like part of a big family circle.
Thanks you once again.
18 June 2024
Unprompted review
Reply from Amcare by Convatec
Hi Bill, thank you for your feedback. We are delighted to hear you are happy with our team and the service we provide. Kind regards, Amcare
Friendly and efficient service
Friendly and efficient service: actually feel its personalised to me. Ive been with 6 companies in 10 years of having a stoma; this one is easily head and shoulders above the others!
5 June 2024
Unprompted review
Reply from Amcare by Convatec
Thank you, Jane, for the review. We are delighted to hear you are happy with our team and the service we provide. Kind regards, Amcare
I have joined amcare group for my…products
I have joined amcare group for my products and they are fantastic, I received load of welcome gift, they gave me a king size mattress protector. Bag with siccorrs and mirror .they supply mats so you can lay them on your lap and lots more. They phone me up every month to see if I am OK and go check if I need any thing. I would recommend amcare to every one, I have had my stoma a long time and had companies that do not deliver on time left out side in the rain , AMCARE OR FANTASTIC you have a problem they help. Diane Baines.
23 May 2024
Unprompted review
Reply from Amcare by Convatec
Thank you for your kind feedback and the 5* review. We greatly appreciate it and are delighted to hear that our world-class service is meeting your needs. Best regards, Amcare.
Absolute gem of a company
Absolute gem of a company. Friendly, reliable. customer service is second to none.
Since things changed and I have to go through my GP for prescription requests, service is still first class. Personal telephone calls to me show I’ve not been forgotten.
My experience with Amcare has / is amazing.
21 May 2024
Unprompted review
Reply from Amcare by Convatec
Hi Sach, we sincerely appreciate your kind words and the 5-star review you left for us. It makes us happy to know that our service met your expectations. Best regards, Amcare
The staff are brilliant do every thing…
The staff are brilliant do every thing possible to help.
15 May 2024
Unprompted review
Reply from Amcare by Convatec
Hi Barbara, thank you for your feedback. We are pleased to hear that you are happy with our service. Best wishes, Amcare
Very good and helpfull
21 May 2024
Unprompted review
Reply from Amcare by Convatec
Thank you, William, for your feedback. We hope you have a great day! Best regards, Amcare
This company definitely deserves five…
This company definitely deserves five stars Sharon has been brilliant truly excellent phoning me every three months to arrange my next order and the delivery company they use again excellent with no problems or issues whatsoever thanks again for a truly amazing customer service.
16 May 2024
Unprompted review
Reply from Amcare by Convatec
Thank you for taking the time to provide us with your 5* review Graham. We pride ourselves on providing you with our world class service, we thank you for choosing Amcare. We will be sure to pass on the feedback to Sharon. Best wishes, Amcare
Great service!
Regular phone calls can be relied on and much appreciated. Staff always helpful and friendly. My life would be very different without this service. Delivery always at time stated.
3 May 2024
Unprompted review
Reply from Amcare by Convatec
Hi Jeanne, thank you for sharing your feedback. We are pleased to hear you are happy with our service. Best wishes, Amcare
Sandra Ellis is a great professional.
I recently returned from China and need help regarding Stoma products. Sandra Ellis has been extremely helpful in finding the right products for me. I have been a loyal customer of ConvaTec over the last 7 years and after being given such prompt and personal help by a kind lady such as Sandra, I will recommend the company to anyone who needs good products and professional help. Thank a million Sandra for being so kind and helpful.
18 April 2024
Unprompted review
Reply from Amcare by Convatec
A heart-felt thank you for your wonderful review! We will make sure to share your kind words with Sandra. Thank you for taking the time to do this. Kind regards, Amcare
Professional, personal and prompt
Always informative , friendly and helpful. Supplies arrive quickly and correctly. A great service. Thank you.
7 February 2024
Unprompted review
Reply from Amcare by Convatec
Thank you for your kind feedback, Daisy. We greatly appreciate it and are delighted to hear that our world-class service is meeting your needs. Best regards, Amcare.
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