Every single person who answers the phone is delightful. Nothing is too much trouble. Supplies always arrive when promised. The whole process is fantastic. Cannot recommend them enough. This is how Cu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Umair has been the first person to listen to what I need to help me on my journey with a colostomy bag. He had a genuine interest in helping me and suggesting different bags for my needs, his knowle... See more
Company replied
The adviser took the time to get to know my needs, and when I was having difficulty trying the bags for the first time, he was kind enough to send over another 3, I cracked first go and was amazed a... See more
Company replied
Was recently told by my prescription supplier that the stoma paste I used would no longer be available. I called Callum at Convatec who sorted out some samples for me and also gave me some flange/pouc... See more
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Company details
- Medical Equipment Supplier
- also in
- Disability Equipment Supplier
- Medical Group
- Medical Supply Store
- Medical Technology Manufacturer
Written by the company
Amcare by Convatec has been delivering care and support to the stoma and continence community for more than 30 years, which is why when you register with us you can relax, knowing that you’re in safe hands. Whether you’re looking for a reliable and discreet prescription delivery service or a friendly voice at the end of the phone when you need it most, you can always depend on us. We are pleased to provide a live chat feature on our website, ensuring that you can easily connect with us whenever you need assistance. As we partner with the NHS, we offer a reliable and discreet, prescription management service. We take all of the stress away from the process, ensuring you receive exactly what products you need, when you need them. Our expert care team are here to support you on all stoma and continence care needs. Whether you need help with what products to use, your prescription or lifestyle support, we can help. At Amcare by Convatec, we make it easy for you to get the support you need. Call us on 0800 88 50 50, reach us via live chat on our website at www.amcarebyconvatec.com, or email us at enquiry@amcaregroup.co.uk
Contact info
Progressive House, The Heath Business & Technical Park, Cheshire, WA7 4QX, Runcorn, United Kingdom
- 0800 88 50 50
- enquiry@amcaregroup.co.uk
- amcaregroup.co.uk
4.8
Excellent
281 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Better life
Every Staff member is so helpfull in every way , knowledge ,and making sure You have everything You need , Fiona has made my life so much better by changing my Urostomy bags , I dont like change but if its going to change my day to day life its worth it , I have always had a positive experience with Amcare , and that makes all the differance in the way you feel in yourself .
12 January 2026
Unprompted review
Reply from Amcare by Convatec
Thank you so much for your wonderful feedback, Jacqueline
We’re delighted to hear that our team has been so helpful and that Fiona’s support has made such a positive difference for you. Change can sometimes feel daunting, so it’s great to know that the adjustment has improved your day-to-day life.
Your kind words about Amcare and the positive experiences you’ve had mean a lot to us. We’re committed to making it easy for our customers to access the services they need, and your feedback reassures us that we’re on the right path.
Kind regards, Amcare
Amazing products, great service
Amazing products, fantastic customer service. I signed up for the me+ support scheme which has a wealth of valuable information and useful tips, and I cannot speak highly enough of the ir team, including Becca who managed to get my order to me on such short notice. Thank you so much.
12 January 2026
Unprompted review
Reply from Amcare by Convatec
Thank you so much for your wonderful feedback, Paul.
We’re thrilled to hear that you’re enjoying our products and that the me+ support scheme has been helpful to you. Our team works hard to provide the best service possible, and it’s great to know Becca was able to assist you with your order at short notice.
At Amcare & Me+, we’re all about making sure people know they have options and feel confident in the choices they make.
Kind regards, Amcare
Go over and above
Once again, outstanding customer service from Amcare.
I had a medical issue, which Fiona took the time to research and come straight back with a possible solution.
The customer service staff are friendly, discreet, and empathetic .
Ordering and delivery is so efficient and prompt.
10/10 all round.
Thank you!
30 December 2025
Unprompted review
Reply from Amcare by Convatec
Hi Lynn, thank you so much for your wonderful feedback.
We’re delighted to hear that Fiona was able to assist you promptly and provide a helpful solution. Our team takes pride in being friendly, discreet, and empathetic, so it’s great to know this came through in your experience.
At Amcare, we’re all about making sure people know they have options and feel confident in the choices they make.
Kind regards, Amcare
I received fantastic support from Umair…
I received fantastic support from Umair - he understood my stoma needs better than I did. His advice was spot on and because of that I have now switched over to a new product. He couldn’t have been more helpful and it is great peace of mind to know I can just pick up the phone.
19 December 2025
Unprompted review
Reply from Amcare by Convatec
Thank you for sharing such wonderful feedback.
We’re thrilled to hear that Umair was able to provide the support and advice you needed. It’s great to know his recommendations have made a positive difference and given you peace of mind.
Kind regards, Amcare
Vincent was amazing
Vincent was amazing. I am a 71 year old lady with a problematic stoma. He was respectful kind and caring during all calls and is a wonderful young man. I felt totally at ease. He is 100 percent in customer service
9 December 2025
Unprompted review
Reply from Amcare by Convatec
Thank you so much for your wonderful feedback, John.
We’re thrilled to hear that Vincent made you feel comfortable and supported throughout your calls. Providing respectful, kind, and caring service is at the heart of what we do, and it’s great to know Vincent delivered that for you.
We believe every person should feel empowered and have a choice in their care, and we’re proud that Vincent helped ensure you felt listened to and respected throughout the process.
We’ll be sure to share your kind words with him, he’ll be delighted.
Kind regards, Amcare
Top rate!
From initial contact by phone (which was answered quickly and cheerfully) to completion I was treated with respect and total professionalism. The operator clearly knew their product range and advised me accordingly. I was delighted by such knowledgeable and courteous service.
10 December 2025
Unprompted review
Reply from Amcare by Convatec
Thank you so much for your wonderful feedback, Steve.
We’re delighted to hear that your experience from the very first call to completion was positive. Our team takes pride in providing knowledgeable, courteous, and professional service, so it’s great to know this came through.
At Amcarebyconvatec, we know how important it is to have the freedom to help choose the products and delivery options that best suit your lifestyle and medical needs.
Kind regards, Amcare
i just wanna say you have an amazing phone staff (Fiona Gurney)
i just wanna say i was really struggling today i rang my stoma supplies service and i was really panicking about getting more supplies because at nottinghamshire applice service management they are not picking up calls and the voice box is full thankfully i rang you guys and a lovely woman called Fiona Gurney spoke to me and calm me down and reinsured me she really does deserve this job because how kind of a person she really is i can’t believe how good you guys are she even spoke about new products with stomas and made me feel so comfortable i just wanna say a massive thank you to her because she made me feel like a normal person and made me be able to speak freely about my stoma issues without any judgement just trying her best to help me the best she possibly can
9 December 2025
Unprompted review
Reply from Amcare by Convatec
Thank you, Jack, for your kind review. We are so glad to hear you felt reassured and supported by Fiona, this is exactly why we do what we do!
Reviews like yours really help to spread the message that people do have a choice, both in terms of the products they use and how they receive them.
If there is ever anything we can do for you, please do not hesitate to reach out!
Kind Regards, Amcare
Perfect company
I spoke to Janette she was helpful, friendly and polite as is all who answer the phone. I cannot fault this company and the staff every time I ring. I always thank them as I appreciate their care
4 December 2025
Unprompted review
Reply from Amcare by Convatec
Thank you so much for your wonderful feedback, Glynis.
We’re delighted to hear that Janette and the rest of our team have provided you with helpful, friendly, and polite service every time you call. Your appreciation means a lot to us, and we’re proud to know our care makes a difference.
Kind regards, Amcare
Absolutely
Absolutely! Please provide the review you need rephrased, and I'll help you with that.
21 November 2025
Unprompted review
Reply from Amcare by Convatec
Thank you for your 5-star review, Amanda.
It looks like your comment might have been posted by mistake, but we really appreciate your support.
If you’d like to share any feedback about your experience, we’d love to hear it. Thank you.
Kind regards, Amcare
The service provided by Umair was outstanding
I approached Amcare for some Convatec samples, as I was experiencing skin problems and thought a change of bag might be the answer.
Umair's help was invaluable - he took the time to chat and explore possible solutions by way of products and accessories, organising samples extremely promptly.
In the event, I found the Convatec bags unsuitable but was happy to provide feedback to Umair. In his usual helpful and friendly manner, and despite not moving forward with Convatec, Umair very kindly offered an additional sample of one of the products I found to be helpful for my skin.
What fabulous service - Umair's professionalism is outstanding - thank you for your help and support.
21 November 2025
Unprompted review
Reply from Amcare by Convatec
Thank you so much for sharing your experience with us, Phil.
We’re delighted to hear that Umair provided such helpful and attentive support.
Taking the time to understand your needs and explore solutions is something we pride ourselves on, and it’s great to know this made a positive difference for you.
We’re pleased Umair could assist further with an alternative product to help with your skin concerns. Your feedback is invaluable and helps us continue to improve our service.
Thank you again for your kind words, we’ll make sure Umair sees your comments.
If you need any further support, please don’t hesitate to reach out.
Best wishes, Amcare
Amcare really are exceptional and very…
Amcare really are exceptional and very kind, all stoma’s can be unpredictable and it’s great to have such a nice back up team. I ran out of Stoma pouches for my Urostomy, sent an email to Caroline Beech & they are coming tomorrow. I don’t usually get stuck, but this time they caught me. Thank you all, whoever I deal with always so nice & helpful. Annie Judge. 20/11/25
20 November 2025
Unprompted review
Reply from Amcare by Convatec
Hi Annie, thank you so much for your wonderful feedback.
We’re delighted to hear, that Caroline and the team were able to help you quickly when you needed it most. We understand how important it is to have peace of mind, especially when things don’t go as planned, and we’re always here to support you. Your kind words mean a lot to us and will be shared with the team.
Kind regards, Amcare
I was recently diagnosed with colon…
I was recently diagnosed with colon cancer and have had a stoma surgically fitted, I found Amcare on the internet, I signed up and was contacted by Sharon who was absolutely brilliant, I had so many questions she was able to answer professionally and sympathetically. The care from the team I have been dealing with, Sharon, Kev and Sarah has been second to none. I received samples to find out which would be the best fit for me as everyone is different and lots of helpful, practical advice like Facebook groups, travel passes and a radar key. I would wholeheartedly recommend this service to anyone
20 November 2025
Unprompted review
Reply from Amcare by Convatec
Thank you so much for sharing your experience, Claire.
We’re truly sorry to hear about your recent diagnosis, but we’re delighted that Sharon was able to support you with professionalism and compassion. It’s wonderful to know she answered your questions and helped you feel more confident during such a difficult time.
We’ll be sure to share your kind words with Sharon, Kev, and Sarah, they’ll be thrilled to hear the positive impact they’ve had.
Your recommendation means the world to us, and please remember that the team are always here for you whenever you need advice, reassurance, or further support.
Kind regards, Amcare
Fiona at Amcare has been amazing with…
Fiona at Amcare has been amazing with me. She talked through the different product options available and sent out lots of samples. I've been ill a few times when Fionas phoned and she's always followed up asking how I am which in my opinion is amazing, she really does care and she's a credit to the company. Big thank you to Fiona
11 November 2025
Unprompted review
Reply from Amcare by Convatec
Thank you so much for sharing your experience, Michelle.
We’re delighted to hear that Fiona has provided such amazing support and care.
It’s wonderful to know she took the time to talk through options, send samples, and follow up on your wellbeing, that truly reflects the level of service we aim to provide. We’ll make sure Fiona sees your lovely feedback, it will mean a lot to her.
Kind regards, Amcare
Excellent service would highly…
Excellent service would highly recommend Callum was lovely and went above and beyond to help me nothing was too much trouble many thanks.
14 November 2025
Unprompted review
Reply from Amcare by Convatec
Thank you so much for your kind words. We’re thrilled to hear you had such a positive experience and that Callum went above and beyond to help you.
We’ll make sure your feedback is shared with him, it will mean a lot.
Your recommendation is greatly appreciated.
Best wishes, Amcare
happy to depend on Amcare
Amcare and myself worked out a supply chain of my required products going forward, and they have supplied right on time
11 November 2025
Unprompted review
Reply from Amcare by Convatec
Thank you for your kind words, Donald.
It is great to hear your products are being supplied in a timely manner!
Our aim at Amcare is to make sure you feel supported, and we’re so pleased to hear that we have been able to support you on your journey.
Kind regards, Amcare
My contact Reuben was very friendly
My contact Reuben was very friendly, understanding and patient, helped me out a lot without being too intrusive. Amcare covered all the bases regarding my requirements and their delivery service looks to be spot on. Pleasure to use them for my products supply,
31 October 2025
Unprompted review
Reply from Amcare by Convatec
Thank you so much for your kind words. We're delighted to hear that Reuben provided such friendly, understanding, and patient support. It's exactly the kind of experience we strive to offer. We're also glad that Amcare met your needs and that our delivery service is working well for you.
It’s a real pleasure to support you, and we truly appreciate you taking the time to share your experience.
Kind regards, Amcare
So helpful
Contacted this company to try their products.
Callum was so kind and helpful. Would thoroughly recommend them
4 November 2025
Unprompted review
Reply from Amcare by Convatec
Thank you so much for your kind words, J. We're thrilled to hear that Callum was able to help and make your experience a positive one. We truly appreciate your recommendation and are so glad you reached out to try our products.
Kind regards, Amcare
Just joined this company and so far…
Just joined this company and so far everything seems good. Very knowledgeable staff and great company service, would highly recommend
31 October 2025
Unprompted review
Reply from Amcare by Convatec
Thank you so much for your kind words, Jacqueline and for taking the time to leave a review. We're thrilled to hear that your experience with us has been positive so far.
Our team works hard to provide knowledgeable support and excellent service, so it's wonderful to know that's coming through.
Kind regards, Amcare
After a few weeks of leakage after my…
After a few weeks of leakage after my 2nd surgery I spoke to callum who was brilliant in advising me about the different products and had me samples sent out the next day. I am so grateful to callum his customer service and knowledge was brilliant would highly recommend
23 October 2025
Unprompted review
Reply from Amcare by Convatec
Thank you so much Brian, for taking the time to share your experience.
We're really pleased to hear that Callum was able to support you so well after your second surgery. It’s great to know his advice and quick action with samples made a difference for you.
We’ll be sure to pass on your kind words to Callum, he’ll be thrilled to hear how much you appreciated his help. Your recommendation means a lot to us.
Kind regards, Amcare
Just joined but so far been made more…
Just joined but so far been made more than welcome good feeling about the products.
22 October 2025
Unprompted review
Reply from Amcare by Convatec
Thank you so much for your kind words, Scott.
We're thrilled to hear that you've felt welcomed and that you're already getting a good feeling about our products. We're here to support you every step of the way, so if there's anything you need, just let us know.
Kind Regards, Amcare
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