amb Insurance Reviews 

303
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the truly exceptional quality of the overarching services offered. Clients frequently point out that the staff members are exceptionally knowledgeable, professional, and always willing to go above and beyond to ensure every single requirement is fully met. Consumers are also genuinely pleased with the highly competitive prices offered across the board alongside the remarkably rapid response times experienced when dealing with urgent inquiries. People genuinely appreciate the clear communication, patient guidance, and personalized advice that consistently makes managing various insurance policies exceptionally smooth, simple, and completely stress-free every single year.

What people talk about most

Service

Consumers find service to be positive, highlighting efficient, friendly, and professional interactions from... See more

Staff

Clients share positive opinions on staff, highlighting their professional, friendly, and approachable... See more

Customer service

Users describe positive interactions with customer service, highlighting professional and efficient support.... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive rates and great deals.... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt quotes and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

THE PERSONNEL FRIENDLY TOUCH I have been with the business since its inception and I was with Andrew its owner when he was with another insurers. His experienced friendly team ensure a client’s needs... See more

Company replied

Rated 5 out of 5 stars

The whole AMB team is always very impressive and thorough in how they conduct their due diligence. I would recommend AMB for insurance needs regardless of the complexity, in fact, the more complex t... See more

Company replied

Rated 5 out of 5 stars

We are an independent Engraving company and have recently placed our business insurance and small fleet policy with AMB. Our main point of contact has been Vanessa. We have found the service exce... See more

Company replied

Rated 5 out of 5 stars

We were recommended amb by a friend having had issues with our previous insurer. They took the time to get a full overview of our business and company structure to ensure we had all the cover we need... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company
  4. Insurance Agency
  5. Landlord Insurance Company
  6. Liability Insurance Company

Written by the company

We are amb. The Only Independent Chartered Insurance Broker in Staffordshire. Call us on 01782 740044 or email info@ambinsurance.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(303)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Isobel has gone above and beyond to get…

Isobel has gone above and beyond to get me the best renewal price and contacted me at every srltep.
Very helpful.
Highly recommend
Thank you

17 June 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for your review, we are happy you are pleased with our service & will pass your kind words to Isobel.

Rated 5 out of 5 stars

Excellent service from Sian who…

Excellent service from Sian who contacted me befor the policy expired , gave me a new quote , a very seamless experience , Thank you

5 June 2026
amb Insurance logo

Reply from amb Insurance

Thank you Alma for your great review. We will pass your kind words onto Sian.

Rated 5 out of 5 stars

Excellent Service

We have now insured all three of our sites through AMB, as their service and pricing have consistently been exceptional. We fully expect to continue using them for all future sites as well.

12 June 2026
amb Insurance logo

Reply from amb Insurance

Thank you for your great review. It's great to work with you across your business.

Rated 5 out of 5 stars

Very helpful people

Very helpful people

6 June 2026
amb Insurance logo

Reply from amb Insurance

Thanks Adrian for your review, We are pleased your happy with our service.

Rated 5 out of 5 stars

Ambinsurance were so prompt in their…

Ambinsurance were so prompt in their responses, providing detailed, clear and helpful answers to our queries. We would highly recommend.

11 May 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you for your positive review Sam

Rated 5 out of 5 stars

We have used this company for some time…

We have used this company for some time now and have always received excellent service. Recently, we contacted them to inform them of a change to our business, and Isobel, our client manager, was fantastic as usual. She handled everything quickly, professionally, and made the whole process incredibly easy for us.

Isobel is always friendly, responsive, and goes above and beyond to help whenever needed. It’s reassuring to know we can rely on such consistent and high-quality support. We would highly recommend this company and truly appreciate the outstanding customer service provided by Isobel.

27 May 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Many thanks for your great review. We are pleased your experience with our company was a good one. We will pass your kind words onto Izzy.

Rated 5 out of 5 stars

AMB Insurance were recommended to me…

AMB Insurance were recommended to me when i quickly realised that Liability Insurance appeared to be a bit of a minefield.

AMB were not pushy at all and provided all kinds of options / scenarios for consideration. We have just renewed for a 2nd year and AMB have even reduced the premium for this year..

Credit to Isobel and the team for their efficient and very polite service.. Good to see good customer service is still alive and kicking!!

27 May 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thank you so much for your great review. We are happy you find our company helpful & will pass on your kind words to Izzy.

Rated 5 out of 5 stars

amb Insurance - Top Class

Having spoken to a few members of the team at amb Insurance, I have to say it is so refreshing to speak to a team so customer-focused.
Everyone has been very helpful, and my impression has been that they were interested in serving, rather than just the sale.
Needless to say, because of this service, I spoke to Jessica, and she has been brilliant! She took the time to listen and ask the appropriate questions to qualify my needs.
The quote came through promptly, and Jessica was always there to answer any queries.
All in all, a top-class service topped off with a friendly, professional service from Jessica.

21 May 2026
Unprompted review
amb Insurance logo

Reply from amb Insurance

Thanks Dave for your positive review. We are always here to help. We will pass on to your kind words to Jess.

Rated 5 out of 5 stars

Jessica did a great job as usual

Jessica did a great job as usual, we had a problem with our bank account on renewal and she was very helpful in sorting the problem out.

1 May 2026
amb Insurance logo

Reply from amb Insurance

Thank you for your kind review. We will pass on your words to Jess.

Rated 5 out of 5 stars

Excellent Service

Jack was fantastic from the start; great with communication; willingness to support and guide with the appropriate information; took time out of his own schedule to visit our facility.

Would absolutely recommend.

8 May 2026
amb Insurance logo

Reply from amb Insurance

Thanks Harry for your review. We will pass on your positive words to Jack. Always here to help.

Rated 5 out of 5 stars

AMB offer a local personal service…

AMB offer a local personal service considering your business needs. They conduct a thorough search of the providers obtaining the best fit and competitive price.
Sian kept in touch throughout all our renewals.

30 March 2026
amb Insurance logo

Reply from amb Insurance

Thank you Janet for your lovely words. We will pass on your thoughts to Sian.

Rated 5 out of 5 stars

Great service

Great service, fast and easy to renew, always at the end of the phone when you need them and you deal with the same person. The team are very professional and always ready to assist. Proud to be partners with AMB

1 May 2026
amb Insurance logo

Reply from amb Insurance

Thanks Andrew for your positive review. We will pass on your kind words to Dawn. Always here to help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look