Ambientco Reviews 37

Incredible product and delivery. Took a little while to respond to emails but did in the end. Delivery was swift and even brought it forward for me! I would used them again, stunning lightshade x

Great experience. Prompt to respond to queries and quick delivery

We purchased a hall pendant light from Ambientco and requested installation, as this is a service they advertise. As part of the process, we provided all the requested information, including confirming that our ceiling height is 18ft, and we even submitted two photos of our hallway and stair area so they could properly assess the installation.

Ambientco then quoted £464 for installation. While we felt this was quite expensive, we assumed the cost reflected the complexity of the job and the likely need for a tower due to the ceiling height. Based on that expectation, we agreed and paid the full amount upfront.

However, when the electricians arrived, they did not bring a tower or the necessary equipment. They immediately refused to install the light, saying they did not have the right equipment for the job.

Ambientco has since told us that it will cost an additional £310 to complete the installation. This is completely unacceptable. We provided the ceiling height and photos before they issued the original quote, so they had all the information needed to assess the job properly.

Their response has been to offer a refund of the £464 and tell us to find our own company to install the light. This is incredibly poor customer service. They quoted a price, took payment, sent electricians who were not prepared for the job, and now expect the inconvenience to fall on the customer.

Because of this experience, I have requested to return the light entirely, as I no longer wish to do business with a company that operates this way. Very disappointing.

The item i ordered was out of stock.The team at Ambientco kept me updated on the situation and informed me as soon as it was back in stock and it was delivered ASAP.

What a fantastic product, delivery took a little longer than we thought, but you have to expect that when made to order. Boy, were the light fittings worth the wait. We have 3 of the Burnished Harborne Lights above our dining room table, the look incredible. Everyone comments on them.

This company cares nothing about customer service. I bought several lights from them and one of the shades arrived cracked which was not apparent until I opened the box which was a few weeks after purchase as I was at second fix stage on my new build house. The company was entirely unsympathetic and only quoted their terms and conditions which say that 7 days is their limit for returns. I will not purchase from them again and they have lost a good customer.

Great communication and beautiful light which has finished off our room beautifully. Good to support small businesses so I wanted to share our positive experience.

Liked the look of this made to order light for our low ceilined & we haven't been disappointed. It looks lovely & oozes quality. Delivery was fairly quick & we were kept informed of the orders progress

Great quality lights, very very well wrapped, I would most definitely use again.

Fantastic product, makes the bedroom look up specced, all from a lampshade.
Customer service was great, and product was packaged very well.

I ordered 3 of the Kingii pendant lights to go in my bathroom. The order came when it was stated and was packaged immaculately. I had a problem with one of the glass bulbs which I e-mailed about and the after service was 100% I had a new glass shade within 48 hours. Would definitely use this company again and 100% recommend thank you

Great quality products and accommodating customer service.

Great price and good customer service when I had to reach out.

The light looks great but we're waiting for the electrician to install it.
I do think that including the light bulbs would be a good touch. Nowadays you would never receive an item which needed batteries without them being included.

Lovely product, but at no point in the order process was it made clear of the delivery date. The products we ordered, it turns out, are made to order with a 2-3 week lead time, and shipped directly from the manufacturer.
Best advise is don't book the electrician until you actually have the product!

Such a lovely quality light. I’d been coveting this light for a long time and we finally bought it when we renovated the kitchen. The light is super quality and it arrived in really good time, manufactured in Ireland. Great communication from this company during the ordering process. Defiantly would recommend purchasing with confidence these guys. Thanks so much

Communication and prompt delivery

The company honoured the advertised price even though an error had apparently been made.
Overall good efficient service.

A few hitches around delivery, some due to Ambient error, compounded by a very unhelpful delivery company who tried to deliver without prior notice twice, and again on wrong day. Ambient were very helpful in resolving but it did delay receipt by a week.
Product as described, looks good quality although some glue visible between frame and glass along bottom edge.

I would use the company again with assurances that delivery issues have been ironed out.

Nice lights and cheaper than going directly to the manufacturer. One of the lights arrived damaged but this was very quickly rectified.