Ambers Reviews 

This company is out of order always Very late every time they say if you don't like Go somewhere else Wow!! What service they do l don't really recommend this People to someone else and never Again!!!!

The taxi arrived 10 minutes late. We were going to Luton Airport. The driver missed the turning to the M1 from the A405 and had to turn around to get back to the exit. I booked on the phone with the automated service which gave me a price, which I assumed was an all-in price of £36. When we arrived, he asked for £43, including £7 drop off charge. I had received a confirmation email from Amber for the trip, but this did not specify how much extra charges would be. Not a great experience.

We used Amber Cars for our airport transfer from Watford to Luton and back last week, and unfortunately both experiences were extremely disappointing.

On the outbound journey, the driver was rude and drove very rashly, braking abruptly throughout the trip which made the journey uncomfortable, especially with our 4 year old daughter in the car. My husband coughed twice during the journey and the driver’s reaction was to fully open both front windows while driving at motorway speeds. All three of us already had coughs, including our young daughter, so this made the situation much worse. We had to ask him to close the windows, which honestly should have been basic common sense. To make matters worse, the driver himself was clearly unwell too.

The return journey was even worse. Our flight and baggage collection were delayed, yet the driver arrived at the airport before we had even disembarked the plane. Amber Cars are supposed to track flights and dispatch drivers accordingly, but instead we kept receiving impatient and rude phone calls while still waiting for our luggage.

When we finally reached the taxi, we discovered the vehicle was far too small for three large suitcases plus hand luggage. The driver then forced all of the luggage into the car stacked right up to the roof, completely blocking his rear view while driving on the motorway. It felt extremely unsafe, especially with a child in the car, and the whole situation came across as very dangerous and irresponsible. We also ended up having to carry hand luggage on the seats, leaving barely any proper space for our toddler.

At the end of the journey, the driver presented us with a large parking charge bill, despite the delays being completely outside our control. He then became aggressive, shouting at us and telling me to “speak to Amber directly.” While I was on the phone to the company, he called me a liar to my husband and continued shouting.

We have used Amber Cars for several years, but there has clearly been a drastic decline in both the quality of drivers and the vehicles being sent out. The behaviour we experienced was completely unprofessional and unacceptable. Safe to say we will not be using Amber Cars again.

DO NOT USE THIS TAXI FIRM! I WAS VERBALLY ABUSED BY A TAXI DRIVER AND DID NOT FEEL SAFE! WHEN I MADE A COMPLAINT TO THE COMPANY THEY SAID THAT THEY BELIEVED THE DRIVER OVER ME AND DISMISSED EVERYTHING I SAID! I ONLY GAVE 1* AS O WASN'T AVAILABLE!!!

I wanted a car to take me home from Watford General Hospital. Amber Cars was the first on the list on the phone in the hospital’s reception area, and I’d used them before.

The driver, when he eventually showed up, would not tell me if his was the car that I'd phoned for, thereby creating the impression among other people there that he was a random taxi available for hire, and which caused a queue to form.

Eventually I was able to establish that this was my car - there was no indication that this was an Amber Cars vehicle, without signage, etc., which I discovered later was illegal. (But I've never had an Amber Cars car which said so on the side or anywhere else.)

When we got to my home I asked how much the fare was. The driver suddenly turned from being silent into a shouting monster. He said "How much do you usually pay?"

I asked him again how much he was charging as I wanted a straight answer from him. But again he shouted at me how much I usually paid. I told him it was always ten pounds.

"Then you pay twelve!" he bellowed.

Because I'm not a crook I don't think like a crook. With hindsight I should have said eight pounds and he would have charged the going rate. But I refuse to live like that in a dodgy world. And this driver was dodgy beyond belief.

I sent Amber Cars an email describing this "service" but they did not reply; obviously this was par for the course for them.

I won't be using Amber Cars again as they are terrible, and I recommend that nobody else uses them either.