Ambassador Cruise Line Reviews 

Cruise ports of call and very friendly staff in all departments, made this cruise.

My first time cruising onboard Ambience. But my second time with Ambassador Cruise Line. On Embarkation Day. I arrived at my Check In Time of 12:30. The Check In process was efficient. As I provided all the information before online. Cabins were ready by 14:00. And luggage appeared shortly after. Overall the cruise was a great experience. The only negative was the hot tubs. One was cold and the other too hot. No working jets. The pool was good. Apart from being way too cold. For a colder climate cruise. Otherwise it was a great experience. Surpassing my previous experience with Ambassador Cruise Line. I would certainly consider another cruise onboard Ambience.

Great destinations and many of them with a sea day between most of them. Staff enjoy their work and supporting the passengers. Cater well for solo passengers

We had a wonderful holiday made extra special by the crew. The crew Bent over backwards to ensure that everyone had everything they needed to have an enjoyable time. When I go on Ambassador I feel like I am arriving home.

Staff as before are all excellent. Entertainment however was not as good as on our previous trips on Ambience.
Although the shows were brilliant we thought there were many days without a show.
Films were shown on port days and would have been better on sea days.
The port previews should have been available in the cabin. The TV selection is poor and could be enhanced with a sport channel.
There’s not a comfortable chair on the ship, unlike our favourite place on ambience, the observatory.

Wonderful staff. Woderful food. Wonderful destinations.
I enjoyed the light coloured decoration in cabins.
Service was fantastic

Good food, excellent staff, great entertainment and lectures and a fantastic itinerary meant this was a fabulous holiday

Ambassador Ambience have the most wonderful people working on the ship, in the Borough market Theresa and Chewy the waitresses where the kindest and most helpful people you could meet,a credit to the Ambassador cruise line,Also Ivan our cabin steward gave us a great service.

The friendliness of the crew.
The variety and quality of activities on board.
The quality and presentation of the food was exceptional as were the specialty dining options.
The swimming pool is not user friendly being very deep (about 6 feet) from end to end, having poor access steps for users with mobility problems.
The hot tubs did not work properly which they also did not the year beore

I loved 🥰 every minute on board the ship 🚢 was superb and my cabin was first class. The Buckingham restaurant was top notch and my favourite place was the purple turtle 🐢. I hope to travel again but being a solo traveller it is hard to book with you. Anyway first class I would recommend you to all my friends and family bravo 🙌

Helpful and friendly crew, great entertainment staff and we learnt how to play the ukulele with Rolling' C's

Last night I booked a cruise for this year (2026) But it turned out that I had booked for 2028.
So, this morning I phoned Ambassador customer service, and a very helpful person spoke to me. As there were no cruise I could book for this year, I have been given a full refund.
I am sure we would have had a great time.
PS. I usually only use trust pilot to complain. But have excellent help from Ambassador Staff.

Boarded a cruise to the Artic region. Storm warnings had been in force for 3 days but we were told it would be bumpy but we could still go. In the middle of the North Sea they changed their mind and took us on a cruise I most certainly did not want to go on to the western cities of the Baltic. A much cheaper cruise had I booked it. No recompense

The overall package of entertainment, food, staff, general srvice, the ship itself (comfort & presentation) and value for money

What has happened here .
This was always a good middle of the rd cruise with excellent service !
We are on a 16 day trip to Norway artic northern
lights!
Firstly boarded ship ! Room was not satisfactory very tatty not had a deep clean then found out has done a quick turnaround
after a 40. Day trip
Why why why do they not have a day to fumigate the ship and do a proper clean !
Service is not the same fewer staff !!!
Most look fed up apart from selected few !
We took the drinks package !
And apart from our evening waiter no one took drink order at lunch !!! I waiter for whole restaurant!
We were literally served one course after another so quickly then our waiter was clearing table before we’d finished!
It’s turned into a Butlins holiday camp!!!!
That’s probably a better stay than this .

Shows are still good I will say that .

The other thing I wanted to say was as cabin with balcony was so awful I asked if I could upgrade if one was free and was happy to pay ? According to reception suite was all sold out !
And I really mean this I said I’ll go the next one up which are the really nice sweets ! I could not believe my ears when the receptionist told me it would be to expensive???? For me
My god I said what do you mean she said I just know it will be too much money????
Actually I have just had a windfall and would have paid the extra !!!!

How dare they judge me like that .
So I’m afraid Ambassador it’s curtains for you as far as I’m concerned I will not be sailing with you again !!!!!
Just to say a few positives.
Most of crew are excellent and the spa area is particularly great. Virginia was so good she gave me a lot of advice and wonderful treatments .

Please whatever you do do not upgrade to extra leg room seats on a fly cruise, it is a massive rip off and I cannot believe Ambassador can get away with miss selling it as this. A couple of weeks before departure you get an email asking if you want to bid on upgrading your seats to extra legroom, flights were to Barbados, so starting bid was £200 to upgrade for 2 people. Decided to try it as I get a bit claustrophobic on flights especially if the person in front reclines their seat so extra legroom would be great. Got an email few days before departure saying “congratulations your bid has been successful”. Arrived on board flight to find just normal seats, albeit a two sat together but definitely no extra legroom. Absolute rip off. Complained twice to Ambassador, takes 28 days to get a reply and then it’s to fob you off. There is no affective customer service at Ambassador, once they have your money they do not care about your experience. I had an issue with a member of staff whilst on board and complained about the way I was spoken to to customer services, twice whilst on board and once again on my return home, nothing was resolved. The cruise line has a lot to learn from other companies like Celebrity and Cunard where nothing is too much trouble and staff cannot do enough for you. That being said this cruise was good value for money and did have a couple of staff members who were exceptional and went above and beyond. There were 10 ports of call on a 14 day Caribbean island cruise, cabin was adequate, food in restaurant very good, not great in the buffet, drinks were cheap so no need to buy the drinks packages and you could easily walk off the ship and get excursions to places of interest without paying the over inflated excursion price that Ambassador will charge you for. Moral is you do indeed get what you pay for however if you want a no frills cruise line with good ports of call then this may be ok for you just don’t fall for the extra legroom con.

Ambassador is good value for money but there are still faults which haven't been ironed out and feel the ship could do with a major overhaul. We had the same cabin last year on Deck 9 to the caribbean and this years sailing on the 30TH JAN 2026. The ship had been in dry dock prior to our cruise and yet the air conditioning still doesn't work. Our cabin was very hot with no control causing my disabled son stress and not sleeping and both my sons were moved to another cabin... going to the other exreme the observatory on Deck 10 was blowing ice cold air - You couldn't even sit there. - Now to the excursions booked from home - Very enjoyable St Kitts sugar train 10/10... but i have to complain about the MONTEGO BAY @ EASE & FALMOUTH excursion. Reading the headline and description i assumed you would have free time in Falmouth. I would not have booked this tour - This was not the case. - 1. We stopped to have coconut milk which was poorly organised as there were 6 coaches converging at the same time therefore queues to get through the shop. 2. We then had 15 minutes at a shopping mall which i asked the guide about Falmouth and she replied " We don't stop there we just drive through " - The next time i do excursions i am going to make sure of the destinations.

Sailed with ambassador last year on the ambition. That was absolutely great. No complaints whatsoever this year sailed on the renaissance what a let down this ship does not have a British feel it's foreign. The food is awful. And the staff are rude with a couldn't care less attitude. We will never sail on this ship again even if they were given it away.

We had a fantastic cruise last year. We usually use another similar cruise line but the price was so much cheaper with Ambassador. Looking forward to our next cruise in a few months.

Whilst Ambassador does have its good points sadly it is let down by its really poor office service. I emailed with an urgent request then after 10 days I received an auto response saying it would take another 28 days to respond as it was a "post cruise enquiry". This tells me they could not care less once you leave the ship. It is also virtually impossible to get through by telephone. Very disappointing indeed. I thought better of Ambassador.