The online ordering is good. The website shows lots of choice. The product is excellent and very tasty. I have given 4 stars because did delivery lets the company down in some areas. The order in Norf... See more
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I did an online order for collection. Everything was ready on time and good. The only complaint is that I purchased the mixed barfi box and I was given no pista barfi and no chocolate barfi when I ope... See more
Delivery on time, but some of the sweets were squashed although the packaging was intact. Suspect that the damage was done during packaging rather then during delivery.
Although the parcel was delivered on time, we were disappointed to note that due to the poor packaging, there was a leak in the box which took some time to clean!
Company details
Written by the company
Ambala | Sweets at Ambala | Tradition Since 1965 Whether you're marking a special occasion, sending a heartfelt gift, or simply treating yourself to something special, Ambala sweets bring joy to every moment.
Contact info
United Kingdom
- ambala.co.uk
3.9
Great
580 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Poor website
I’m Jogesh Karecha and I live in Manchester. I placed the order for my sister Bhartiben who lives in Norbury London. The way your website works one can not specify the sender’s name. Which is shame.
30 August 2026
Reply from Ambala
Hi Jogesh,
We’re sorry for any inconvenience caused and appreciate you taking the time to share your feedback.
We understand your concern regarding the sender’s name not being available as an option when placing an order. We will escalate this feedback to the relevant team for review and improvement.
Thank you for bringing this to our attention.
Kind regards,
Ambala Customer Support
The payment system is down & there is…
The payment system is down & there is no way of contacting this company. I phoned up & was hung up on. Awful customer service!!
I'm now expecting the same reply as all the negative reviews on here within the last 2-3 months. It seems since cakebox have taken over, the company has gone downhill. I shall now purchase from a more reputable company.
1 September 2026
Unprompted review
Reply from Ambala
Thank you for your feedback, Nina.
We are very sorry to hear about your experience. We sincerely apologise for the difficulties you faced with the payment system and for your experience when trying to contact us.
We will share your feedback with the relevant team so this can be reviewed and improvements can be made to our service.
We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future.
Kind regards,
Ambala Customer Support Team
Purchased for a friend
Purchased for a friend. Lovely selection of Asian sweets. Well packaged, delivered as scheduled and well presented.
26 August 2026
Excellent quality and delivery as promised.
Although Indian sweets may be available elsewhere I have always found that Ambala sweets are exceptionally good quality. The order receipt and dispatch are as requested and arrived on the day advised by Ambala.
27 August 2026
Delivering on time said .
Delivering on time said .
Arrived beautifully packaged.
Complete service wonderful.
26 August 2026
Very fresh mithai + lovely box
Very fresh mithai. Lovely packing. My brother said it was delicious.
25 August 2026
Delightful
Simple, order process, swift delivery, excellent product, beautifully packaged
25 August 2026
Love Ambala
Let me just say since a was a little girl I remember having Ambala and the taste still hasn’t changed and the fact i can order it online now as i cant pop into the shop is just amazing, will be ordering more soon. Thank you once again
18 August 2026
Not delivered yet
I orders some sweets to be delivered to my friend on Tuesday. They were not delivered and I do not know if and when they will be.
24 August 2026
Reply from Ambala
Dear Mrs Fran,
Thank you for getting in touch.
We are sorry to hear that your sweets have not been delivered as expected.
Please be assured that we are looking into this with the relevant store to establish what happened with the delivery and when it can be completed.
Warm regards,
Ambala Customer support.
I ordered 15 boxes of mithai for a new…
I ordered 15 boxes of mithai for a new born boy, I received the boxes with at least 8 of the boxes damaged and all the syrup had leaked on to boxes which made a big mess. I am very unhappy as these were to give to family and friends which I am unable to do. I have pictures to prove it.
24 August 2026
Reply from Ambala
Dear Sama,
We are very sorry to hear that several of your mithai boxes arrived damaged, with the syrup leaking onto the boxes. We understand how disappointing this must have been, especially as they were intended to be shared with your family and friends to celebrate the new arrival.
Please be assured that we have already escalated your complaint to the relevant store for investigation.
We will get back to you as soon as we receive an update regarding the matter and the appropriate resolution.
Warm regards,
Ambala Customer support.
The best peras ever
24 August 2026
Although the parcel was delivered on…
Although the parcel was delivered on time, we were disappointed to note that due to the poor packaging, there was a leak in the box which took some time to clean!
24 August 2026
absolutely perfect <3
absolutely perfect! arrived in beautiful pristine boxes and so perfectly flavoured - such high quality, cant recommend enough <3
20 August 2026
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