Don't buy anything in Amazon, i have received item but not got refund which is used dell laptop. Already used by someone and it has movie also, keyboard space holding, not return back. So i return the... See more
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An item didn't arrive in December. Over the 8 months since I've contacted CS at least ten times and spoken to multiple agents per session. Finally, they processed a partial refund - but the item ne... See more
Very often deliveries are not done because it says incorrect address. Same address as 5000 other deliveries are made... what a joke. Other issues was unable to contact you... haha, delivery agent wi... See more
Worst experience. Ordered walnut of 4*500 g packs on Nutraj brand. When I opened and had it after few days it was not consumable and bitter taste. All 4 packages same issues. Unfortunately it's not re... See more
I ordered Haldirams orange burfi combo of 2s ×3pc with combo of Kaju Katli and Orange burfi ×2. After I opened package I surprised to see only 8 packets. 2 packets of Kaju Katli was missing. Despit... See more
Ordering from Amazon is always quick and convenient. Delivery is usually on time, and returns are straightforward when I need them. Prices can vary, but the overall experience is smooth and dependable... See more
I should say AMAZON India is a third class e-commerce store especially AMAZON INDIA. Am not referring to international amazon stores. They are perfect on time delivery, no return/refund issues always... See more
Amazon India's service is the first. I ordered a small item 1 week ago. It was meant to arrive 3 days ago. However the delivery status kept saying unable to deliver or contact the buyer.by courier. It... See more
Amazon is one of those big companies which doesn't care about it's customers. The customer service is pathetic and dismal. They don't intend to solve issues and are rude. They are gradually switching... See more
I ordered OnePlus Nord Buds 2r True Wireless Earbuds, but Amazon delivered a cheap Jio keypad phone instead. I raised the return request immediately, but Amazon denied the return unfairly. This is c... See more
i HAVE OBSERVED THAT AMAZON.IN HAS STARTED LEVYING MARKETPLACE FEE. This is something new & is added towards the end, when the payment is to be made. Why is being done? I am a Prime member & alr... See more
Amazon is not Amazon anymore. I bought a CCTV camera that was defective. Amazon refused to arrange a return and forced me to ship it myself. I did exactly that. Because the courier was sent... See more
Item shows delivered and after complaining that it was not delivered, they told we will send the item or will refund the money. Second time also it shows that item was delivered but fact is ite... See more
Amazon is third class process for online shopping, one ladies dress ordered but unfortunately faced size issue. 4 To 5 times pick up raized but Amazon pick up and customer service not response.Later... See more
Fraud Fraud Fraud. 1st Delivery boy gave missed call or call n say I can't deliver the product than within 10 mins product shows delivered. than you have to call customer care they issue refund and th... See more
I ordered a set of 3 bags and only 1 was delivered. Now, I don't know where to complain, as there is only Delivery Feedback on the website, but no one is replying. I send a negative feedba... See more
I ordered boat earpods from Amazon.in and was scheduled to recieve them on 3rd September 2025 (my Birthday) instead I received some baby magnetic toy. Asked for a replacement which was scheduled toda... See more
I ordered Dr. Fixit Roofseal, Waterproofing Solution in GREY colour but received in WHITE color. When I requested replacement of the WHITE colour paint with ordered GREY, to my shock they denied t... See more
Worst customer service by amazon. They should improve their customer service, I started chatting with issue related to my order. In 10-20 minutes of chat, more than 10 people left chat.. and nobody... See more
I come to India from US every year. This year, I made several orders (some prepaid, some pay on delivery). 90% of the orders were cancelled before making a delivery. I would get an email saying una... See more
I used to enjoy shopping on Amazon India. The service has gone downhill in the last six months. The chat bot customer care is completely useless and unhelpful and it is almost impossible to speak to a... See more
Dear i recently order from Amazom the item was Wakefit Orthopaedic Memory Foam Mattress(75 * 42 * 6inch) and the Order ID: 408-6015139-6028303. The mattress is good and the outer cover was have hole... See more
These days Amazon on fire and getting good delivered in 24 hours. I loved it
The product arrived smaller than the picture. It was half the size. I had to return it. The delivery boy also took three days to arrive. Nothing arrives on time.
Worst experience with amazon delivery. There is nothing called a customer care service to raise any concern. The delivery guy doesn't reach my house and I am notified that he couldn't reach. I don't r... See more
I ordered Risotto rice on Amazon India app. The package was open on top and just as well no packets were missing from the parcel. The attitude of the delivery person is appalling. He threw the packa... See more
Amazon cutomer care used to be a great earlier. Like all companies it is useless now. I have written instructions to not deliver product at night still they deliberately come at same time. No cal... See more
Extremely bad experience. Worst amongst the worst. Delivery does not happen on time. Orders gets cancelled randomly. Never trust their delivery dates if you need anything strictly on or before shown d... See more
My husband and I, have been shopping on Amazon for quite a few years. Of late have been noticing a change in their customer service. They do not care and do not listen just argue incessantly. Politene... See more
Ordinary utility items buying from amazon india is ok but not expensive items like TV. I paid for VU tv and was delivered but for installation none bothered and customer service phones appear bogus. B... See more
Messeges and complainments dont get any reply. They dont understand english language. They offer apologies while after it they make the same stupid mistake again by not helping nor responding to custu... See more
Used to be good but degenerated hugely over the last few years . It’s akin to a fraud company now . I have had multiple (at least 8 times) cases int he last 8-10 months where my order showed deliv... See more
Really bad service. I have ordered a mobile phone (order number: 406-3384638-2087513) and it was not delivered to my door step and they asked me to collect it from their warehouse. I contacted the cus... See more
Amazon India has been nothing but a disappointment. Overall, any category of item you buy is going to be bad quality. I know it is so tempting to get your friends and family something special from a g... See more
Worst delivery service and never solved issues. Delvery partners are so rude that they call once and take decision on own to return package to seller without even attempting one more time and or resch... See more
I ordered a pair of Skechers shoes (₹12,499) from Amazon India. After receiving the product, I returned it through the official Amazon return process. The pickup and return were comple... See more
Poor customer service. Don't buy any items from amazon. They have there own condition for return items. If it is non replacement items they will take any responsibility. So don't purchase any items fr... See more
Worst experience with amazon.in Initially they were good, then the goodness has gone to their heads, but ofcourse, amazon's people have their heads in their arses. Most horrible customer servi... See more
My experience is quite good they serve almost every pincode in india the shipping is also very reliable
Extremely disappointed with both Amazon and ICICI Bank. I purchased a phone using my Amazon Pay ICICI Credit Card only because the offer promised 5% cashback in Amazon Pay balance. It has been ove... See more
Very bad service for Amazon I'm purchase LG Front Load Washing Machine (FHB1207Z2W) but damaged Product recive Amazon not any support not return the product Third grade service for Amazon
Horrible customer service. Even though order not delivered the delivery marked it as delivered and now the customer service are not doing anything. Worst services and no help. Stay away from Amazon In... See more
Very bad experience of amI ordered dresses from Amazon and received a delivery call notification at 8:36. Within seconds, I called back, but the call did not connect. I immediately stepped outside... See more
They are the WORST, I have no words to describe Amazon India how bad these people are. Complete and total jokers. While some friction is expected, but these people have NO CUSTOMER SERVICES, NO... See more
I was supposed get Mogu mogu juice,9 bottles,but when I saw that the item was delivered to me via security,I went and checked every where and it was confirmed by the security of non delivery and amazo... See more
I am a victim of a sophisticated ₹70,000 "task scam" where I was forced to buy Amazon Pay Vouchers. I reported this to Amazon immediately with all proof. This 1-star review is not just for the s... See more
Product: boAt Earphones | Purchase: July 12, 2024 | Rating: ⭐ (1/5) The Problem Received defective earphones - one side completely dead on arrival. Basic quality control fail... See more
Very bad. Chat with the customer service promise you everything and nothing will happen. Myself keep on waiting for missing items and refund, but nothing happened
The customer service and escalation team are shockingly rude, to the point where their language and attitude feel dismissive and insulting. When I raised a complaint about receiving the wrong item... See more
money more product mafias are there here Don't buy products because cheat delivery peoples are more in this field so you will lost your hard earned money You will shut down soon because you wil... See more
I made an order for TP-Link Deco X10(3-Pack) AX1500Mbps Whole Home Mesh WiFi 6 System, AI-Driven, Coverage up to 5600ft², WiFi Router, Extender Booster, Gaming & 4K, Easy Setup, Alexa & Google... See more
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Very pathetic service support team my…
Very pathetic service support team my item is returned pickup but not refund amount very pathetic service support team customer care many times contact for customer care what is time line my refund amount but not response Jahangir aslim very pathetic excuse
1 March 2026
Unprompted review
Customer service is worst not like…
Customer service is worst not like older days. Now if thay are handling any issue with the product on deliverables they are giving worst service not taking responsibility. If product return is scheduled, without reaching Customer they are posting a slot different date and marking it unable to reach customer...in this way either they are ignoring to get the return product or keep postpone the date and holding customer money for more than a month... It clearly says how they are doing scammer in legal way. So either need strong Customer police for delivery/selling or platform like amazon to prevent people from this official scammer...
28 February 2026
Unprompted review
There are no zero stars
There are no zero stars. I ordered a sofa that arrived torn. I initiated a return and item was promptly picked up. It's been 3 months and no refund has been issued. Every time I interact with customer service...they have automated / robotic responses like "I am sorry for the inconvenience caused to you. please allow me moment to check refund status for this item." A multi-trillion dollar company defrauding its customers?! Disgusted with Amazon. How come 0 stars is not an option?
26 February 2026
Unprompted review
Amazon India customer support is most difficult to get
I am a regular user of Amazon shopping service in India and abroad. I am hereby expressing my experiences and deep concern that amazon is restricting customers access to direct customer support .
To my knowledge it is a cost effort and looking like a hidden agenda. In Amazon.in app the customer support is the most difficult things to reach out even by prime membership for genuine reasons.
24 February 2026
Unprompted review
Terrible service
Terrible service. I ordered a fleece jacket and received women's gloves. I returned it, but was denied a refund because Amazon conducted some kind of pathetic investigation and claimed I had substituted the item myself. That's great. But what's shocking is that Amazon refused to even send me back those wretched gloves. So, I have neither the money nor the item. This is pure fraud. Law enforcement in India needs to investigate Amazon's compliance with the law.
23 February 2026
Unprompted review
Failure to install by Amazon
I had ordered a product under order no.402-9718622-8116360 on 12 February 2026. The item was delivered in time and was requiring installation which was to be done by the delivery persons. But they didn't do. Despite my subsequent follow up with customer care the installation has not been done so far. Very bad service.
13 February 2026
Unprompted review
Amazon India has officially become the…
Amazon India has officially become the worst in all aspects. Products are not original, customer service is the worst amongst all apps in this category, delivery updates are a joke! If you see on the app that the delivery is scheduled for a said date, it will never arrive on that date and that's Amazon's guarantee! Amazon delivery Tracking system, lol! If you lack stress in your life, Amazon app is the perfect solution... Just book a product and Amazon will take your Blood Pressure level to new heights!
10 February 2026
Unprompted review
Open box delivery ruins the experience
I hate open box delivery. Imagine you buy your dream phone and the delivery person comes in a hurry to go and strips the seal recklessly by ruining the box, and handles your brand new phone with his dirty hands. It totally ruins the experience. I also like to take an unboxing video for my memories, but now I can’t do that either. I will not buy from Amazon if there is open box delivery. I am asking you all to complain this to Amazon. Raise your voice.
12 February 2026
Unprompted review
“Avoid buying from Amazon.in
“Avoid buying from Amazon.in. This is not a one-time issue — I’ve faced repeated problems with multiple orders. They take your money, delay deliveries without updates, and in some cases cancel orders at the last moment without any proper communication. There is zero accountability. Customer service is completely ineffective and provides no clear answers or solutions. For a company of this size, this level of mismanagement is unacceptable. Extremely disappointing and untrustworthy experience"
12 February 2026
Unprompted review
Worst experience bitter taste product
Worst experience. Ordered walnut of 4*500 g packs on Nutraj brand. When I opened and had it after few days it was not consumable and bitter taste. All 4 packages same issues. Unfortunately it's not returnable. Now if you buy in a local shop you can atleast go and show them in this case. Ordering online is convenient but not all the time your money is safe. Be careful when ordering in large quantities.
8 February 2026
Unprompted review
Really bad service
Really bad service. I have ordered a mobile phone (order number: 406-3384638-2087513) and it was not delivered to my door step and they asked me to collect it from their warehouse. I contacted the customer service and they said it will be delivered to my door step but the delivery agent cancelled the order without my consent. I will never use Amazon for anything.
7 February 2026
Unprompted review
Amazon is not Amazon anymore.
Amazon is not Amazon anymore.
I bought a CCTV camera that was defective. Amazon refused to arrange a return and forced me to ship it myself. I did exactly that.
Because the courier was sent as part of a bulk shipment, no courier booking receipt was issued—only tracking information. It has now been over two months, and Amazon refuses to even look at the tracking, repeatedly demanding a receipt that does not exist.
Customer support was contacted multiple times and simply says “nothing can be done.” No responsibility, no resolution, no customer care.
This is a clear example of how far Amazon has fallen. Follow their instructions, and you’re still left with nothing. Disgraceful.
12 December 2025
Unprompted review
Very bad service for Amazon I'm…
Very bad service for Amazon I'm purchase LG Front Load Washing Machine (FHB1207Z2W) but
damaged Product recive Amazon not any support not return the product
Third grade service for Amazon
26 December 2025
Unprompted review
No delivery
Order placed
Order number
26 January 2026
408-8862357-5337927
Tracking ID: 366847822626
This item has been marked as refused by the recipient today at 4:21 pm, but I am here and nobody came or called me by phone. Amazon.in Amazon shipping. This is the third time this happens to me in the last week. Be awarded.
1 February 2026
Unprompted review
My experience is quite good they serve…
My experience is quite good they serve almost every pincode in india the shipping is also very reliable
29 January 2026
Unprompted review
Worst customer care service
I will give them negative ratings
First of all I didn't received my ordered item for this I contacted to customer care they were keep on changing their executive for multiple reasons ( appr. 10),
I got fed-up for explaining same thing multiple times.. finally I disconnected the chat and cancelled the order.
In past Amazon was good as I was a regular customer but nowadays it becomes worst ever....
30 January 2026
Unprompted review
⭐ 1 Star
⭐ 1 Star – Worst Pickup Experience for Sellers
I have a seller account with Amazon under the name “Mars Fashions.”
Whenever we receive orders from Amazon, the pickup partner often does NOT come to pick up the product, even after scheduling.
Because of this negligence, I suffer direct financial losses — packing material cost, printing cost, and time are completely wasted. This problem has been happening continuously for the last 3 YEARS, and despite multiple complaints, Amazon has failed to resolve this issue permanently.
There is no accountability of pickup partners, and sellers are the ones who suffer losses again and again. Amazon talks about seller support, but in reality, ground-level execution is extremely poor.
This kind of service is mentally frustrating and financially damaging for small sellers. If Amazon cannot ensure reliable pickups, they should compensate sellers for repeated losses.
Extremely disappointed. Worst seller support experience.
28 January 2026
Unprompted review
Horrible experience with Amazon
Horrible experience with Amazon. I purchased an ac in republic day sale and was unavailable to receive the product as I am a working woman. The delivery partner, instead of rescheduling, cancelled the product and returned it. Does he have the authority to do so? When I called the customer service, they were pathetically helpless with all kinds of affirmations and excuses.
I still have their email of the product delivery reschedule. Still the delivery partner cancelled it. The one of Amazon's executive promised that the product can be reordered and inspite of price hike I will be receiving the product in the price I had originally paid. Now I start ordering and just for confirmation of cashback when I called Amazon, the executive starts explaining me the policies and why the complete refund will not be given. Once again going back on their promise.
I did not expect this fraud from Amazon. Please take a note and do something about it. People who are reading this review be very careful.
21 January 2026
Unprompted review
Cheaters Liars Fraud
Cheaters Liars Fraud
I ordered Korean Noodles, and it was pack of 8, but delivery boy left at door, and when i checked it was 4. No returns, no partial refund, no returns. I was cheated of Rupees 160 with nowhere to go.
23 January 2026
Unprompted review
Disappointed with @AmazonIN
I’ve ordered the same item 3 times, and it has been cancelled 3 times without any reason. Despite raising 3 formal complaints, customer support only tells me to "reorder." This is pathetic service and a waste of time. Fix this! (20/01/26)...
This I'm adding to my previous review, since they did it one more time (24/01/26)...
#AmazonIndia #CustomerService
18 January 2026
Unprompted review
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