amaysim Australia Reviews 177

Be careful promises to look after you then change your monthly plan to be one of the most expensive and tell you it's going up next month. Don't be fooled by them. And if you want to keep your banked data you can't change plans. It's deliberate has to be.

Such a scam in attempting to close accounts

Amaysim was OK for a while but when I needed to change my number they were a nightmare. Their technical support was reasonable but when my new E-sim wouldn't work, it took 3 days for them to work out the issue needed to be referred to a senior technician. They finally contacted me after 3 more days and the fix they provided didn't work either. Another 3 days later by which time I was so frustrated I had moved on to another provider.

I’ve been with Amaysim for more than 10 years. Just had my phone hacked and my Sim turned into an eSIM. Nightmare trying to block the phone number as my email hacked as well. In the end, after hours on the phone I went to a big retailer and paid to retrieve my phone number. Despite several ‘escalations’ the ID team never contacted me to help rectify the situation.

RIP OFFS got a message the day after I put the dim in saying $2 left when I made no calls and no texts

In the over 10 years I have been very happy with my mobile service from Amaysim. Once in awile, there has been some minor issues, as is from any company, but customer service has always resolved them. Such as IF for what ever reason my payment does not go through, even though I pay with the same credit card on file yet I can not simply reactivate that same credit card. I have to readd it. A minor yet annoying thing. Over all though I have gotten way more in return. Times when Optus network goes out, Amaysim gives me free data. Or when my old phone possibly might have used 3G for emergency calls, Amaysim gave me the option for a free new phone up to $150. With even free shipping. Instead I opted to get a more expensive $270 phone with a $150 discount. So was able to get a mid range new phone for only $120. Nice. Even contacting customer service earlier this year was no drama and the issue was resolved. So happy with the service that eventually even my wife even switched to Amaysim several years ago, and I am looking forward to another 10+ years with Amaysim.

I bought a new plan and my ESIM did not work. I have tried live chat multiple times, holding for WAY TOO LONG. By the time I get a response and check my phone I am disconnected and have to restart all over again with another person. It has been days now and I still dont have my ESIM. I have been dealing with people in live chat who have ABSOLUTELY NO IDEA WHAT IS GOING ON. NO RESPONSE TO MY EMAILS. MASSIVE REGRET, GIVE ME MY MONEY BACK!!

Rip off.
Stop stealing money from my bank account. I even don't have yr simcard at all.

Single worst customer experience. Been with these guys for 15 years and no idea why it changed but lat 6 months to a year has been the most frustrating time I have had outside ot Telstra. Changed the entire billing process and make it impossible to deal with them.
Honestly ... its cheap and fine if there are no issues but the minute there is (and they are happening more) then good luck with anything. Honestly - they don't give a shit anymore.
Ha... Update ... 2 hours on the most frustrating chat session EVER, I managed to multi task and port my number to a new company and be up and running by the end of it.... (No paid anything - but check out Tangerine)
Hey Amaysim ... 15+ years as a customer and you are so happy to let me chrun and burn you in review sites? !!! Good luck and your management team should be fired.

They took my money then wouldn't verify my ID to activate an eSIM. The login page wasnt working on the website either.

I had the most frustrating and completely unacceptable NBN connection experience with Amaysim today. I was switching from Superloop to Amaysim and chose today as the connection date. I’ve switched NBN providers before and never experienced anything this irresponsible.

Everything was working fine before 9 AM. Right after 9 AM, the internet went completely down. Then I received an SMS from Amaysim saying they were activating my service and that it would take “a little longer than expected.” We waited for over 30 minutes, but the connection never came back.

And the worst part? There was absolutely NO ONE to contact.

Live chat: no response

Phone support: rang for over an hour, nobody answered

No updates, no communication, no estimated timeframe

It felt like the entire company had shut down

Both my wife and I were working from home today. She had important tasks and an 11 AM meeting. She was forced to use her mobile hotspot, with the help of her company’s IT support, just to barely keep working. I had a full work schedule myself and had to switch to hotspot as well.

All we needed was a simple answer:
How long will this take?

If the delay was going to be long, we could have gone to the office or asked them to pause the connection and resume tomorrow (my Superloop service wasn’t disconnected yet). But with ZERO communication from Amaysim, we were completely stuck.

This is not how any company should operate—
❌ Unexpected outage
❌ No support
❌ No communication
❌ Serious impact on work
❌ A completely hopeless experience

I switched for a better deal, but instead I got a disaster. After today, I have absolutely zero confidence in Amaysim. If you rely on your internet for work or study, I strongly suggest thinking twice before signing up.

I’ve been using **Amaysim** on and off for years, and I’ve always found them great value for money. Their website and app are super easy to use, and paying for my plan has always been quick and hassle-free. On the rare occasions I’ve needed to speak to customer service, they’ve been really helpful and easy to deal with.
About three years ago I switched to the 365-day plan, and it’s been fantastic. The value for money is unbeatable, and the data rollover is a huge bonus. Overall, a reliable service that keeps things simple and affordable. Recommend!

Using terrible AI for their ads. Utterly feral.

I bought a prepaid sim for a holiday in Australia. It turns out my phone had an issue in that it was set up to use 3G for calls, and therefore unable to connect to the Amaysim network. By the time it took to work that out, we had left the city that I bought the sim in, so couldn't go back to the shop to get a refund. But the Amaysim help people said there was no problem, and would refund me. But then I got the run-around, back and forth and bounced from person to person. They insisted the only way to arrange the refund was to voice call me, but of course my phone wasn't capable of voice calls.
Then, back home, a few months later, I got a message from the company I bought the phone from, letting me know the 3G network was getting shut down here. BUT - all I needed to do was to dial a magic number, and the phone would be switched to a different system. AND OF COURSE Amaysim never knew about or offered that advice.

I am using the service as it's cheap and basic, but when you need assistance its poor. Waiting time to talk to an agent is 53-70 min!!! Please.

register a new sim card online and paid $25. payment taken but nothing happen. Contact live support, 30 mins no solution. waste my time and $25. Do not use the website. It will take your money and do nothing.

Have been with Amaysim too long overcharged when in credit. Wouldn't touch them non helpful, have been paying extra every month and then get hit with bill for phone that is rarely used. Customer service poor, lectured me for apparently not paying on time but in credit. Going somewhere else.

I never signed up to this company. I was with Circles until Amaysim took over. Actually, both companies were taking money out of my account at the same time. I cancelled with Amaysim back in May (after a lot of stuffing around!) and got a confirmation email. They since put me back in a plan without me asking and have been taking money without my consent. I received an email tonight asking me for ALL of my ID documents in order to cancel. I never gave them my ID documents to begin with as I never signed to them. Why would I trust a company who signed me back up after cancelling and are stealing money from my bank, with ALL of my identity documents.

Do not use this website. They show attractive prices but once you buy you will get nothing but headache. Was trying to figure out why they are not sending the esim then after waiting days and requesting a refund, nothing. They should be banned and taken to court for scamming people!

We had no problems with vaya until amaysin took over. Wifes. Card got hacked spent 3 days truyng to get new card details to them pointless would not listen ... plus now trying to port my phone over to new carrier. They have blocked my number to change over TIO is involved now they are not listening to them. ABSOLOUTLEY .SHOCKING. RESTRICTED MY PHONE LAST TUES no notification by law of 1o days before implementing restriction emails back and forth now no longer want to stay with then due to the grief they are imposing on me. By law. they cannot block your number.. wifes went over eventually... they havev10p days to respond if not. back to the. Tio it. to be heavily fined. I just. got call what a big bloody stuff up they. copped. .it lock stock and barrel.

So p......off