AMARA Reviews 1,396

Do not use this company!
Totally impossible to contact them.
No customer service.
I have made a number of attempts to contact them and request an address for return items; they just do not reply.
Just awful!

I ordered £250 worth of clothes & kept 2. So expecting a refund of just under £220. I followed all the companies requirements for returns. My parcel is sitting in Chinese customs and has been for the last 6weeks. I note from many other trustpilot reviews - sitting in customs is the norm and the company then wash their hands & say this is not our fault.
RUBBISH!
What is the address that is causing all items to be held in customs???
One item I never received and this has not been refunded.
BE WARNED - DO NOT ORDER FROM THIS COMPANY!

Purchased clothing from website AMARAMELBOURNE.COM, very poor quality and sizing wrong. Contacted them by email provided to request a refund however they never replied. The email info@amaramelbourne is now not responding after my first two emails. This appears to be a scam and suggest people beware. Website amaramelbourne.com is operating. I am assuming this is the parent company as Amara Melbourne does not come up.

I foolishly purchased two dresses from Amara-London (shopamara-london.com) innocently believing they were being posted from London only to find out later they were arriving from China. On arrival eventually they were of such poor quality and extremely oversized. So disappointing. I had to pay £12.50 through Royal Mail to send the dresses back to China for goods that had already cost me £67. They have been held now at Chinese customs for 3 months and I have not received any update at all from customs or the company.....such a disappointing experience.

The reviews below are not for AMARA (which sells homewares) they are for a cheap clothing brand. Really strange the AMARA customer service team don't say so when they reply.

I will try and summarise my reason for requesting a refund of £39.95 from Amara London.
1) Ordered, paid for, and received a dress for my wife from Amara London.
2) On the day of receiving the dress, she tried it on, did not fit. Contacted Amara London requesting a refund.
3) A refund was offered, providing I paid for return shipping. Amara supplied me with return address (China). I posted the parcelled dress to address given and supplied Amara London with shipping and tracking information.
4) The dress has been sitting in Chinese customs for the past month.
5) The bottom line is, I was offered a refund and have yet to receive it.
The public are led to believe this is a London based company, the reality being the goods are being shipped from China.
It is quite obvious from my experience and others complaining on this site that Amara London should not be allowed to trade.
Be aware, keep away.

Bought a pair of shoes from this company which advertises as Amara London- poor quality- return had to be sent back to China- no refund even though sent good back in May. I am owed money- how do I get it back. VERY bad service

Cheap and nasty Chinese junk. Do not buy from them. Weeks to arrive. Horrible material. Scam of note

The item was not the quality I was led to believe. It has now been over 7 weeks since I returned it and it is apparently still in Chinese customs and still no sign of my £40 refund. I cannot recommend this company.

Thought this company was based in London. Received purchase which was of inferior quality. Chose to return goods for refund, expensive postage meant to put off returning as had to be tracked. Was told it is still in customs. Still waiting for a refund 2 months later. Total scam - do not buy from this company.

These criminals advertise decent looking clothes and then deliver cheap and nasty tat which they have charged a lot for. They try to resist refunds and send an Return Form which you must print and complete before posting the tat back to China. They require it to be tracked with a cost of £18 postage for a tee shirt and won't refund you until it reaches China.

Fraudsters avoid! You will be scammed out of your money and will have no customer service to help you.

BEWARE!! Bought a dress online, dress received 4 weeks later faulty, poor quality, poor workmanship, ripped strap and side seam on dress. Emailed customer service with pics of item and requested refund for item received. I was advised that I had two options, I could return to address in China at my own expense so they could inspect and refund or they would refund 20% of amount paid. I opted to return to address provided No. 1 Tongfu Road, Fuhai Street, Bao'an District Shenzhen City Guangdong Province 518100 China- big mistake. I had item tracked and it was delivered, no longer receiving any communication from company. BIG SCAM - stay away.

Such poor quality goods. Goods come from China. cost me £14 to return and have not received a refund. Do not order from this company.

DO NOT USE THIS COMPANY. Thought it was London based, wrong, cheap tat from abroad. Bought a pair of shoes, cheap & nasty, very poorly made & ugly. They promise refund but expect you to pay postage, settled for part refund which was promised in 5 days, 1 month later still not received. REPEAT, DO NOT USE THIS COMPANY

Don’t trust this company don’t buy anything from Amara the dresses are not as advertised and no full refunds are offered as promised. Had to fight to get only £5.99 back.

Needed to return an outfit that didnt fit right. Was told i would be refunded when i returned the items. Sent items back to where they told me at my expense with tracking details as they asked. I have not received any further correspondence from them at all despite several emails and no money has been refunded. They now have my items plus my money! I feel disrespected and just forgotten about. No customer service etiquette from this place. Will not recommend trusting this company.

I had an issue with my order, but it was resolved my satisfaction by customer service

I have already complained about this company and still have had no response

Absolutely diabolical. Don’t go near!!!!
I ordered 3 pairs of sandals and saw a 10% off offer pressed a button for what I thought would apply the 10% offer and it ordered me another pair of sandals that I didn’t want. I tried to cancel the order immediately afterwards and I was emailed to inform me I couldn’t. The sandals were shipped from China days later (so there was actually plenty of time for the order to have been cancelled) and they arrived about 12 days after that. They didn’t look as shown on the website and were very cheap looking. I returned them the same day which cost me £28.80 and I am still waiting for a refund 12 days later. I’m £150 down now with nothing to show for it except stress, frustration and annoyance. The sandals are stuck in customs in China apparently. I have emailed Amara 3 times requesting to be refunded, as the fact that they are stuck in customs in China is not my fault (because as they are the recipient they need to contact customer to release the package) and have heard nothing. Absolutely appalling. Be warned!!!!!!!!!!!!!!!!!!!!