amandahairs.com Reviews 878

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 431 reviews, reviewers had a great experience with this company. Many customers are very happy with the quality of the wigs, describing them as soft, full, and natural-looking, with beautiful wave patterns and good density. People appreciate that the hair styles beautifully, holds curls well, and often comes pre-plucked with comfortable, adjustable caps. The customer service is frequently praised for being excellent, responsive, and helpful, with specific mentions of quick replies and assistance with order updates and customizations. However, some people were dissatisfied with the product, reporting that wigs did not match advertised pictures, were not true to length, or had issues like thinness, unnatural colors, or even grey hairs. Delivery times were occasionally longer than expected, and a few customers experienced poor customer service, citing unresponsiveness, refusal of refunds, or difficulty with returns.

What people talk about most

Product

Users describe ambiguous interactions with product, with many praising the quality, softness, and natural... See more

Quality

Customers consistently note positive experiences with quality, praising the soft texture, natural look, and... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction and others significant... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing satisfaction with the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers experiencing swift and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two wigs. Both were delayed. One was double drawn auburn and beautiful. The other was a horrid shade of yellow. 4 stars for the good one. 1 star for timeliness and the would have gotten 5 st... See more

Rated 5 out of 5 stars

Ordered two wigs and they came in a reasonable time. Being the wigs have to be customized and etc and shipping from china it’s expected to take some time to come! I am pleased with that. However I hav... See more

Rated 5 out of 5 stars

This is only a customer service review with Emily. I had emailed to cancel order and the response was fast and she convinced me not to cancel and stated they’d get this out fast. Emily was bet ready t... See more


4.1

Great

TrustScore 4 out of 5

878 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 22% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

This hair is like fancy dress when it…

This hair is like fancy dress when it arrived i couldn't stop laughing, they told me to send it back i did and I was promised a refund but know they have blocked me on all sites.honestly I dont know how they get away with it.So dont look at al this hair thinking your hair will be all beautiful and flowing.i will be taking this further and you all should as these are confidential artists grifters and very clearly a scam site,They keep saying contact the after team which they have blocked me so they are liars aswll as scammers.How about you contact me and give me my money I believe that's what repretable company do.

26 May 2026
Unprompted review
amandahairs.com logo

Reply from amandahairs.com

Hi, if you don't like this product, please contact our after-sales service and we can help you apply for a return or exchange. We sincerely apologize for any inconvenience this may cause.

Rated 1 out of 5 stars

Not As Described Bob Wig

Hello, I purchased a wig from this company. I purchased a Bob the picture on the Model of the wig showed Wanda. The wig. I received was another look. The wig hair is fluffy in the back missing and thin in the front to where I will have to purchase Hair and add Hair and do all that that was a purpose of me buying a wig. The seller reached out and they want to give me a discount the next time I order, but I’m stuck with a product that was not as described as what they showed on their website.

The first photo is the picture of what they have on the website. All the other photos are the pictures of where I received however, the company said that there was a Stylist that did the hair and made it fluffy, but if I purchased a wig from you based on the photos you showed that’s what the wig should look like.

Quality of the hair is horrible in the front of the wig. There is little hair in the front as Customer Service says it’s fluffy in the back of the Hair Customer Service service is horrible but That’s what I get for ordering hair out of the country. I just wanted a Bob wig…. this was a horrible experience. They only wanna give back $15 or something like that on the next water. If I’m dissatisfied with this order, I would never again as you are.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Due to logistics

Due to logistics, I was unable to receive the wig I purchased in time for my event. However, I experienced a high level of professionalism and communication throughout the refund process.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Alisha was great

Alisha was great - she help me during a rush hour . I had ordered my hair for my upcoming wedding and I was so worried about the time it will get to me . Alisha assured me not to worry she will make sure it arrived on time . I reached out and she always respond with that assurance . I received my dream hair not just on time but a very beautiful hair . Thank you Alisha for all your help and great service 🥰🥰🥰

22 May 2026
Unprompted review
Rated 5 out of 5 stars

The unit is by far one of my favorites

The unit is by far one of my favorites. The hair is so soft doesn’t tangle too much, easy to put on a go. the one I got didn’t have the drawstring and was a little small. It would be great to have a more versatile size for us big heads but honestly it’s worth it . Customer service was pretty good too.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy first time customer

Just received my wig and she is gorgeous!! The first "put on and go" wig that I've purchased that I didn’t need to cut the lace. My wig had a customized color, so shipping took about 2 weeks. Customer service was very responsive and replied to my queries within a few hours. I was skeptical because of the price ($89 for a 14" loose wave, balayage brown color), but I am so happy that I made the purchase. I will be ordering from Amanda Hair again!

21 May 2026
Unprompted review
Rated 4 out of 5 stars

They sent me the wrong wig but it’s nice mostly …

The hair is super soft and holds curls really well I was disappointed when I ordered a loose wave wig 26inches and received a lightly curled wig that was not loose wave and they also only offered me a 15$ discount on my next purchase when I offered to return however the hair is really good and the lace is good also I’ve added heat to the hair and it’s the same amount of softness as it was originally 2 weeks ago I’m not sure how it’s going to do after a wash but overall even with the wrong wig being shipped to me it’s a good quality wig. I definitely would prefer to receive the correct wig next time especially if I’m ordering something that is supposed to have extra density and a different curl pattern what I got was cool.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service & Misleading Sizing

UPDATE: To their reply. I've sent 9 emails asking for the return procedure, and they keep sending different ways to try this and that with the wig. I only want to get a refund. I have no use for the wig. The cap is small, and the lace is not 13 inches from ear to ear as described. It should not be this hard to get a refund when your website says "for any reason".

--------------------------------------------

I am very disappointed with my experience with this company. I ordered a highlighted curly wig online because the photos and videos looked beautiful. The shipping was extremely slow and took almost a month to arrive. When I reached out to customer service, I was told the wig was “custom made,” so I decided to wait because I really wanted the wig.

Once the wig arrived, I immediately noticed it was much smaller than advertised. It was supposed to be a 13x4 frontal lace wig, but it does not fit sideburn to sideburn and feels much smaller, closer to a 9x4. The wig has never been worn because it simply does not fit correctly.

I contacted customer service multiple times requesting a refund. Instead of honoring their own return policy, they kept telling me to get the wig professionally installed. There is nothing wrong with my installation skills, the wig itself is too small and not as advertised. I even sent them screenshots of their website stating they offer a full refund within 30 days, no questions asked. Since then, they have stopped responding to me.

This is actually my second purchase from this company. The first wig I purchased last year was also not the same color as advertised online. It was supposed to be ash blonde but arrived bleach blonde. I chose not to complain and kept it anyway. Unfortunately, this second experience, combined with the poor customer service and refusal to honor their refund policy, has left me extremely dissatisfied.

The wig itself may look nice visually, but customer service and honesty matter. I am only asking for the refund they promised on their own website. Because of this experience, I can only give this company 1 star.

14 May 2026
Unprompted review
amandahairs.com logo

Reply from amandahairs.com

Hi, if you don't like this product, please contact our after-sales service and we can help you apply for a return or exchange. We sincerely apologize for any inconvenience this may cause.

Rated 5 out of 5 stars

Amazing customer service !

Emily was so helpful ! Her customer service skills are superb! I had questions about my order and she was very quick to respond with answers to my questions. Truly an amazing associate to have on your team .

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Definitely a great experience

Definitely a great experience, if there is a problem they are quick to resolve it and give solutions. Let talk and the quality of the hair, it soft, long and of good quality. Definitely buying from them again, again, again and again

14 May 2026
Unprompted review
Rated 5 out of 5 stars

This bob wig is everything

This bob wig is everything! Highlights in the front are so cute and the straight hair is very sleek. Definitely the perfect "throw on and go" hair for when I'm in a rush.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Love this hair so much!

Love this hair so much!! I was afraid of the cap not fitting since I have a really small head. But the rep contacted assured me that it would be fine and if not to contact her back. When I received the hair it immediately gave me heart eyes and fit perfectly!! I will definitely order from this company again ❤️

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Better Than Expected

I was nervous ordering after seeing mixed reviews online, but my wig actually came looking really decent. I still have braids in so I haven’t installed it yet, but the hair feels soft and looks good so far. I also reached out to them through Gmail and Instagram, and they were very responsive and reassuring, which honestly made me feel calm. Their customer service is really good.

7 April 2026
Unprompted review

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