Alzashop Reviews 865

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Alza sells broken products, the "Good as new" products are a scam. This is the scenario, you buy something it's broken, you have two choices, return it or take warranty. Returning gives you the m... See more

Rated 1 out of 5 stars

I not just bought, but paid almost double price in Hungary for CC-9011210-WW case and CW-9060048-WW cooler at Alza.hu and now I cannot use them, because a $3 value part (CW-8960091) is missing and I... See more

Company replied

Rated 1 out of 5 stars

Terrible experience in CZ... I purchased a product "BOSE smart speaker 500" which was not working fine from day one. Despite of my many claims, still no resolution after 5 months, even with extended i... See more

Company replied

Rated 5 out of 5 stars

Instant shipment and delivery within few days although the package had to make its way from Czech republic to France. I don't know what else to comment except that ordering here just works and thats w... See more

1.6

Bad

TrustScore 1.5 out of 5

865 reviews

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Rated 5 out of 5 stars

After buying a product from Alzashop …

After buying a product from Alzashop and reading the reviews here, I became a bit skeptical.But everything was fine, delivery was prompt and responses were adequate. Irresistible prices and product availability makes the site stand apart.Recommended!

4 September 2017
Unprompted review
Rated 5 out of 5 stars

Perfect

First time I bought from Alza and I'm incredibly satisfied. The package was perfectly wrapped and shipment to Romania was exactly on time.

4 September 2017
Unprompted review
Rated 3 out of 5 stars

Broken monitor

They sent me a broken monitor and won't resolve the issue, they are stalling for 20 days, saying they will send courier but nothing. If I send them monitor they will probbably say that they haven't received it same as they did to other people.

Update 1:
Alzashop sent GLS to pick up package I will report when new monitor comes.

Update 2:

Got a refund

24 August 2017
Rated 5 out of 5 stars

Fast delivery

Fast delivery, perfectly secured package. Great first experience in this webshop, you got another customer :).

29 July 2017
Unprompted review
Rated 1 out of 5 stars

They were the cheapest by far

They were the cheapest by far, hardly surprising when I ordered a £700 electronic item and then they delivered a £100 BBQ!! Alza advised it was the delivery company that was at fault, but can't see that as my item didn't arrive at all. Fortunately paid via PayPal, delaying payment until goods were, or in this case NOT received.
They promised me a new item would be dispatched, but nothing. Beware, if it looks too good to be true, it probably is!!
Obviously, if they have a change of mind and contact me to send what I ordered, I'll update this accordingly, until then, my advice is to stay clear!

13 July 2017
Unprompted review
Alzashop logo

Reply from Alzashop

Hello, Many thanks for your review, we are very sorry that your experience with us has not been a pleasant one. Please rest assured we take this very seriously. We have sent you an email and are awaiting your response. Kindest regards, the Alza team.

Rated 5 out of 5 stars

I ordered a Delonghi Coffee Maker from …

I ordered a Delonghi Coffee Maker from the website which used the manufactures pictures and information and the product had different filters, not crema filters as illustrated. Alzashop investigated within the company, and then the manufacturer and concluded to give me full refund and arranged pickup. So I would use the company again and recommend Alzashop to anyone.

Mel Lyons

12 July 2017
Unprompted review
Rated 5 out of 5 stars

This is exactly the service everyone should receive.

This was my first purchase from this company and I was put off initially by the problem my order had. But I must stress that was my first and only problem I had.
The complaints department delt straight away with my problem. This is the way to treat customers, they were polite, expert , and swift to resolve my concerns. I am very happy and impressed by this shop and will definitely recommend them to all my friends.
Once again thank you so much.

11 July 2017
Unprompted review
Rated 5 out of 5 stars

Good customer Service?

Good customer Service,
Fast delivery.
The Noting e-mail came partly in an inappropriate language.
Not in Hungarian nor in English.

"Tisztelt Vásárlónk!

Vaše zboží práve pristálo na üzlet na adrese 1065 Budapest, Bajcsy-Zsilinszky út 19/b :) a bude na Vás cekat po dobu 4 nap.
"

19 June 2017
Unprompted review
Rated 5 out of 5 stars

Very good shop

Very good shop. The whole process went very well and my good was delivered on time, the day foreseen by the shop. Bravo!

16 June 2017
Unprompted review

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