I have ordered face masks from this site on a number of occasions, because I was very satisfied with their comfort, fit, and protection. In Sept., I placed an order for $100 worth of masks. On the web... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First got Halloween masks cause, favorite holiday XD Then really wanted some for Christmas cause why not celebrate what we can during this pandemic? Now I bought a few everyday ones, love them all! A... See more
Company replied
I do not receive mail at my residence which can get sticky when ordering online. I did not realize that my order was coming via USPS and I should have put my P O Box number for the ship to address.... See more
Company replied
Beautiful masks...If I need to wear them, I'm happy to purchase them from Alycandy. They are soft, beautiful colors, and have a great variety featuring my favorite animal - the owl! I am a clinical th... See more
Company replied
Company details
Written by the company
You don't wear mask, you wear art!
Contact info
1 SOPHIA ROAD #05-12, 228149, PEACE CENTRE, Singapore
- contact@alycandy.com
- alycandy.com
4.2
Great
80 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love your masks
Love your masks! Just received my third order,(faster delivery time each order.)
Have been wearing them since last year. Comfortable, wash up well, and fit well. Ordered for family and friends. Also like the material as it is soft and has some "stretch" which makes the masks fit better. Highly recommend!
7 March 2021
Reply from Alycandy
Thank you for giving us feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.
Once again, thank you for your support and look forward to serving you many years to come!
Im still waiting on my order
Im still waiting on my order. Where is it?
3 masks and a laundry basket
Thank you to getting back to me so quickly. I received both purchases and I love them. Nice quality and beautifully designed.
7 March 2021
Reply from Alycandy
Hi Susan,
Thank you for your feedback and we are truly sorry for your long waiting time.
Today we checked your 2 orders, the tracking number shows "Delivered
Mon, March 8, 2021, at 12:12 PM ET
Rotonda West, FL, US."
Due to the Lunar New Year holiday of our factory and the impact of the winter storm after that, the shipping time would be delayed than usual. But now, it is returned to normal and the order can be reached at the time we stated on our website.
Please accept our sincere apologies for this unexpected case.
We will try to improve the shipping service as better as we can.
Thank you for your support!
**
Your satisfaction is our honor. Thank you for your update! We always try our best to do our job well and your kind words make it all worthwhile. Have a good day :D
Reply from Alycandy
Thank you so much for your kind words.
We are delighted when we know we have made a difference to those we serve each and every day.
You are the type of customer we look forward to helping every day and make our jobs enjoyable.
Reply from Alycandy
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
I love these masks
I love these masks! They are made extremely well and are beautiful!! I get compliments all the time when I wear them. I also feel very safe wearing them because of the multiple layers.
2 March 2021
Reply from Alycandy
Thank you for giving us feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.
Once again, thank you for your support and look forward to serving you many years to come!
Happy with my order.
2 March 2021
Reply from Alycandy
Thank you for the kind words. I'm delighted to hear that you had such a great experience interacting with our customer support team.
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response.
I haven’t received my order yet
2 March 2021
Reply from Alycandy
We apologize for this inconvenience.
We had emailed you with the detailed shipping information.
Please check it and let us know if you have any questions.
Masks
I finally received my order and the masks that I ordered are absolutely stunning. It was a hassle to get them however well worth the trouble. Thank you
2 March 2021
Reply from Alycandy
Thank you very much for telling us how much you have enjoyed our products. We are so pleased to know that it brightens your day. We are flattered that you think it's worthy of syndication!
We always try our best to do our job well and your kind words make it all worthwhile.
Your satisfaction is our honor. Be safe and stay well!
The masks are good quality
The masks are good quality. I especially appreciate that no masks are political. There is a wide variety of patterns. They go thru the washer and dryer well. Each has a little inside pocket if you wish to add a filter.
22 February 2021
Unprompted review
Reply from Alycandy
Thank you very much for telling us how much you have enjoyed our products. We are so pleased to know that it brightens your day. We are flattered that you think it's worthy of syndication!
We always try our best to do our job well and your kind words make it all worthwhile.
Your satisfaction is our honor. Be safe and stay well!
I love Alycandy
I love Alycandy! The first time I tried them, I bought one mask, that way if they weren't legit, I'd only be out $15. I loved the mask, and now I keep ordering from them. They are good quality and have filter pockets and are fun. They take a while to arrive, but I already know that before I order, so it's fine. Also, the price of the masks goes down when you order more.
9 February 2021
Unprompted review
Reply from Alycandy
Thank you for giving us feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.
Once again, thank you for your support and look forward to serving you many years to come!
Great colors and so many choices
Love receiving all my new masks with lots of color and wonderful designs. Quality of masks are amazing and comfortable. Fast shipping and personable staff.
9 February 2021
Reply from Alycandy
Thank you so much for your kind words, Carolyn. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
I've enjoyed the cute designs and…
I've enjoyed the cute designs and comfortable fit. They wash well and I appreciate the pocket for an extra liner. They are priced a bit higher than other masks through Etsy.
7 February 2021
Reply from Alycandy
Thank you for giving us feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.
Once again, thank you for your support and look forward to serving you many years to come!
Reply from Alycandy
Thank you for your support.
We are so pleased to know that it brightens your day. We are flattered that you think it's worthy of syndication!
We always try our best to do our job well and your kind words make it all worthwhile.
I love Alycandy
I love Alycandy. I will look for hours trying to match your masks to the personalities of my family, friends and co workers. It's even more fun when I give them to everyone. Have been happy with all my choices.
Rebecca Dixon-Jeffers
2 February 2021
Unprompted review
Reply from Alycandy
Thank you for the kind words. I'm delighted to hear that you had such a great experience interacting with our customer support team.
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response.
Love your masks
Love your masks! I’ve bought a hundred masks and yours are by far my favorite. So glad I took a chance on your Facebook add!
2 February 2021
Reply from Alycandy
Thank you so much for your feedback. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
I do not receive mail at my residence…
I do not receive mail at my residence which can get sticky when ordering online. I did not realize that my order was coming via USPS and I should have put my P O Box number for the ship to address. I was notified by Alycandy that it was being sent back to them and when I told them the problem they were able to divert it to my P O Box saving me days and headaches so I could have Valentine masks for use before Valentines. 💖💗💓💕❤
1 February 2021
Reply from Alycandy
Thank you very much for telling us how much you have enjoyed our products. We are so pleased to know that it brightens your day. We are flattered that you think it's worthy of syndication!
We always try our best to do our job well and your kind words make it all worthwhile.
I love your masks because they are very…
I love your masks because they are very comfortable and have such cute patterns.
1 February 2021
Reply from Alycandy
Thank you for your support.
We sincerely appreciate your insight because it helps us build a better customer experience.
Hope to work with you again in the future!
Love them all!
First got Halloween masks cause, favorite holiday XD Then really wanted some for Christmas cause why not celebrate what we can during this pandemic? Now I bought a few everyday ones, love them all! A quick wash and dry later, they all fit perfectly on my rounder face. I love being able to add a filter to them as well. These have been my go to for airports so I can layer a not so good fit below this one and it fits perfect.
1 February 2021
Reply from Alycandy
Thank you so much for your kind words.
We are delighted when we know we have made a difference to those we serve each and every day.
You are the type of customer we look forward to helping every day and make our jobs enjoyable.
Reply from Alycandy
Thank you so much for your sharing. We are so honored to hear such kind words. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Love your masks
Love your masks. Very comfortable. Suggested improvement would be to add a nose guard.
1 February 2021
Reply from Alycandy
Thank you for your support.
We are so pleased to know that it brightens your day. We are flattered that you think it's worthy of syndication!
We always try our best to do our job well and your kind words make it all worthwhile.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.