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Rated 5 out of 5 stars

The product arrived fast. The vest is beautiful, excellent quality and looks chic. Will definitely get so much wear out if this as a staple layering piece. Love it!

Rated 1 out of 5 stars

Sadly this company is a disaster to deal with. They sent through 2 items, one of which was faulty, one which incredibly undersized (a child’s item that stated 12 to 18 months and doesn’t fit out 1... See more

Company replied

Rated 5 out of 5 stars

The warmth of the wool feels like a radiant glow around me. I live in the south of Western Australia, with chilly evenings and chillier mornings. The natural wool vest has shifted my attitude toward... See more

Rated 2 out of 5 stars

I loved them but they developed a hole in less than two months!! Also worth noting that this was before I ever even got a chance to wash them. I can't imagine how they'd fare in the wash, given how qu... See more

Company details

  1. Fashion Accessories Store

Written by the company

The Wool Factory


Contact info

2.8

Average

TrustScore 3 out of 5

43 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The product arrived fast

The product arrived fast. The vest is beautiful, excellent quality and looks chic. Will definitely get so much wear out if this as a staple layering piece. Love it!

16 April 2026
Rated 1 out of 5 stars

Terrible aftersale customer service

Terrible aftersale customer service. I’ve bought a blanket and when I used (as in gently and by first try it pilled) the blanket the wool came off like little fluffs.
I emailed customer service and the only thing they could say I have to comb or shave a bit off if it’s still pilling.
That is the weirdest advice I have ever heard.
No compensation at all, only a lousy cheapskate advice for what I’ve paid for( €170)

Will never ever buy again from this company!
One star is even too much!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Glowing Warmth

The warmth of the wool feels like a radiant glow around me. I live in the south of Western Australia, with chilly evenings and chillier mornings. The natural wool vest has shifted my attitude towards the cold. I can rely on it to keep me comfortable when at home, with arms unemcumbered by an extra layer of jacket sleeves.

I usually wear size 6, and ordered a Medium so it could be worn done up over other clothing. It is just the right size for me, with good coverage over the hips. A marvellous addition to my daily essentials wardrobe.

5 June 2025
Rated 5 out of 5 stars

Love the vest! Beautiful brand making high quality items.

Beautiful brand making high quality woollen items. Vest/jacket is nice and warm, soft and comfortable and very versatile, matching easily with most of my winter dresses as well as jeans and jumpers. Will be getting a second colour.
Owner very helpful and accommodating. Company is easy to deal with. Thank you!

26 April 2025
Rated 2 out of 5 stars

Fell apart in 7 weeks of ordinary usage

I loved them but they developed a hole in less than two months!! Also worth noting that this was before I ever even got a chance to wash them. I can't imagine how they'd fare in the wash, given how quickly they fell apart after a mere seven weeks or so of ordinary usage!

10 January 2025
Rated 2 out of 5 stars

Definitely too small

The clothing is about 4 to 6 sizes too small, my XL (16 to 18) fit my size 10 daughter. The size 6 didn't even fit my 3yr old grandson. So disappointed. I have tried to contact the company with no answer. After spending over $440, I would like some of my money back please.

16 February 2025
Rated 5 out of 5 stars

Very cosy!

Thank you Alwero…I’m enjoying my woollen waistcoat very much. It’s lightweight and yet very cosy and snug and it keeps me warm during these chilly Winter days.
It arrived beautifully packaged and on time.
I’m thrilled with it. Thank you. 😊🐑

21 January 2025
Rated 5 out of 5 stars

Amazing quality wool products

Absolutely love Alwero and was so happy to find this vest. I have a Sherpa jacket that I bought from a stockist that I loved so much that I wanted something for when it’s a little warmer. It’s great for layering and the quality is fantastic

15 November 2024
Unprompted review
Alwero logo

Reply from Alwero

So good to hear, thank you very much for this review.

Warm Regards, Max
Alwero Team

Rated 5 out of 5 stars

So soft

So soft, so nice

12 December 2024
Alwero logo

Reply from Alwero

Thank you for this nice review, With kind regards, Max

Rated 1 out of 5 stars

There is a reason for the poor ratings!

Sadly this company is a disaster to deal with. They sent through 2 items, one of which was faulty, one which incredibly undersized (a child’s item that stated 12 to 18 months and doesn’t fit out 11 month old).

They do not respond to emails in a timely manner and are refusing to provide returns information - there is no address on their website! So I am stuck with over £100 of unusable goods that seemingly can’t be returned!

There is sadly a reason such a small company has such a poor rating!

1 December 2024
Unprompted review
Alwero logo

Reply from Alwero

Dear Charles,

Thank you for taking the time to leave your feedback. We are sorry to hear about your experience and regret that you feel this way about our service.

We take all customer concerns seriously and aim to address them as promptly as possible. In your case, we have responded to your emails and provided clarification about our return policy and product details. Additionally, we have offered to accept the return of your items and provide return instructions, even after a credit card dispute was raised.

Regarding the sizing issue, we always recommend referring to our size guide, as children’s sizes can vary. For the other item, slight variations in natural materials are normal and part of the unique qualities of our products.

We acknowledge your frustration and apologize for any inconvenience caused. We remain open to resolving this matter amicably and encourage you to reach out so we can assist further.

Warm regards,
Max
Alwero Customer Support

Rated 5 out of 5 stars

Great service and amazing quality

Great service and amazing quality

29 November 2024
Alwero logo

Reply from Alwero

Thank you for your feedback, Inga! We are happy to hear you are pleased with our service and the quality of our products. It means a lot to us. Please feel free to reach out if there is anything else we can do for you. 😊 Cheers Max

Rated 5 out of 5 stars

great experience

great products, great service, prompt delivery, great experience.

18 November 2024
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Reply from Alwero

Thank you for your kind words, Jason! We are happy to hear you had a great experience. Cheers Max

Rated 5 out of 5 stars

Absolutely adorable vest!

Cozy and beautifully made! I sized up based on the recommendation and it fits well with room to layer. Love it. I will order another when my toddler outgrows it!

2 November 2024
Unprompted review
Alwero logo

Reply from Alwero

Hi Christen, Thank you for your lovely review. We are glad the vest fits well and keeps your little one cozy. We will be here when you are ready for the next size! Cheers Max

Rated 5 out of 5 stars

I love my products from Alwero.

I love my products from Alwero.
They’re fluffy, natural and warm
Thank you , I’m very happy 😊

7 October 2024
Alwero logo

Reply from Alwero

Hi Sabine, thank you for your kind words. We are delighted to hear you are enjoying your Alwero products. It means a lot to us that they bring you warmth and comfort. Thanks, cheers Max

Rated 5 out of 5 stars

Great Experience

Great customer service. Fast delivery and a high quality product. Couldn't be happier.

20 September 2024
Unprompted review
Alwero logo

Reply from Alwero

Thank you for your feedback Vincent, Cheers Max

Rated 5 out of 5 stars

Delivered before expected!

Bought this for 2 of my grandnieces and they all loved it! I’m now buying for my best friends 1st grand baby, I’m sure they will love it!

Delivered as promised and way before I expected it to arrive! Great Job! Thank You so Much!

27 September 2024
Alwero logo

Reply from Alwero

Hi Damjana, thank you for your review. We are glad the gifts were loved and that delivery was faster than expected. We are excited to help with your next order! Cheers Max -Alwero-

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