Having recently been scammed by a Company I was concerned about placing an order on-line for a cantilever umbrella. Aluxo has a functioning telephone line with a very helpful person on the end of the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant company to deal with from start to finish. My sofas were delivered a week after I placed my order. Delivered and assembled with care and packaging removed. My 2 boucle sofas in steel grey ar... See more
Company replied
Absolutely love these acoustic panels from Aluxo. Delivery was super fast and the quality-to-price ratio is honestly amazing. I chose the Walnut Dark Oak finish and they look fantastic in real lif... See more
Company replied
I recently purchased a corner sofa. Not only that I am super pleased with the affordable price but also with the quality. While my sofa was delivered we encountered an issue ,the sofa was delive... See more
Company replied
Company details
Written by the company
Aluxo brings together trend-led design, premium quality furnishings, and high-level customer service to deliver statement furniture and investment pieces that will last.
Contact info
32 Albury Drive, OL12 7SX, Rochdale, United Kingdom
- hello@aluxo.co.uk
- aluxo.co.uk
4.6
Excellent
218 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order and items received were…
Easy to order and items received were off a good quality. Did have an issue with one panel being damaged but customer service was very helpful and efficient with the new panel being delivered a few days later. They look lovely on the wall.
27 July 2026
Reply from Aluxo
Thank you so much for your lovely feedback! We’re delighted to hear that you found the ordering process easy and are pleased with the quality of your wall panels and how they look once installed.
We’re sorry that one of the panels was damaged in transit, as unfortunately this can occasionally happen during the handling of larger items and is outside of our direct control. We’re pleased, however, that our customer service team could resolve this quickly and arrange a replacement within a few days.
Thank you for your patience and for recognising the efforts of our team. We hope you enjoy your beautifully finished wall!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Amazing company
I’v had many sofas over the years, and I don’t normally go out my way to do a review.
This company is the best I’ve ever bought from. The quality of the products is amazing plus the service. The delivery service they use is amazing as well.
I will never buy from the big name companies ever again. Was very disappointed with the service I got of one of them. I had them triple check the sofa would go into my home. They said yes it would but it didn’t. I lost some money because of that on the refund. So I have recommended this company to every one I know. 10/10 all the way.
14 August 2026
Unprompted review
Reply from Aluxo
Thank you so much for your incredible feedback, Sue! We’re genuinely delighted to hear that your Tribeca Sofa Set has exceeded your expectations and that you consider Aluxo the best furniture company you’ve purchased from.
We’re especially pleased that you were happy with both the quality of the sofa and our delivery service. We understand how frustrating it can be when a sofa doesn’t fit as expected, so we’re glad your experience with us was a much more positive one.
Thank you for recommending us to everyone you know and for the amazing 10/10 rating — it truly means a lot to the whole Aluxo team. We hope you enjoy your Tribeca for many years to come!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Cove garden set
Wanted a round table and chairs for my Dome
This is the perfect size fab quality and excellent delivery service
27 July 2026
Reply from Aluxo
Thank you so much for your lovely feedback, Sylvia! We’re delighted to hear that your Cove Garden Set is the perfect fit for your dome and that you’re so pleased with the quality.
It’s wonderful to know that the size, style and delivery service all worked perfectly for you. We hope you enjoy many relaxing moments in your new garden set!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
We ordered twice from the company and…
We ordered twice from the company and have been very pleased with the sevice and the quality. The only reason I have given 4 stars is because we had free delivery on the first order and spent over £500 we didnt order quite enough so ordered anothe pack and had to pay delivery which made the 2nd order more expensive. I called to see if they could so anything about this and was told they would call me back but they didnt unfortunately, otherwise I would have given 5 stars. I always expect a call if promised.
30 July 2026
Reply from Aluxo
Thank you for your honest feedback, Claire, and for choosing Aluxo for a second order. We’re delighted to hear that you’ve been pleased with both the quality of our products and the service overall.
We’re sorry that you didn’t receive the promised call back — we completely understand your frustration, and we agree that if a call is promised, it should be followed through.
Regarding the delivery charge on your second order, we appreciate why this was disappointing. As the second order was for just one additional flexible panel set, we still need to arrange a dedicated 2-man courier service to ensure larger and more delicate items are handled and delivered safely. These delivery costs are separate from the product price, and we aim to keep our product pricing as competitive as possible rather than building higher delivery costs into every order.
We really appreciate your understanding and hope we’ll have the opportunity to earn that fifth star on your next experience with us.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Great Service
I visited their showroom in Oldham and got a great set of garden furniture at a great price delivered in 2 days fully assembled (only had to remove packaging and screw 4 legs on the table)
Would definitely recommend
29 July 2026
Reply from Aluxo
Thank you so much for your lovely feedback, David! We’re delighted to hear that you had such a positive experience, from visiting our Oldham showroom to receiving your two sets of garden furniture just two days later.
It’s wonderful to know you’re pleased with the quality and that the delivery and assembly were so straightforward. Thank you for choosing Aluxo and for your recommendation — we really appreciate your support!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Happy customer
I’m impressed with the design and quality of my new Aluxo sofa. Excellent value for money. Fast shipping.
20 July 2026
Reply from Aluxo
Thank you so much for your lovely feedback, Cristiana! We’re delighted to hear that you’re impressed with the design and quality of your Leonard Corner Sofa, and that you found it to be excellent value for money. We’re also pleased that your order arrived quickly.
We hope you enjoy your new sofa for many years to come, and thank you for choosing Aluxo!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Reply from Aluxo
Thank you so much for your lovely feedback, Gurdeep! We’re delighted to hear that you’re happy with the quality of your parasol and that you received great service from our team. We really appreciate your support and hope you enjoy your new outdoor addition!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Delighted with our recent purchase!
We recently purchased some garden furniture which consisted of a table & chairs and sofa & chairs, plus a cantilevered umbrella.
All were competitively priced and we are delighted with the style and quality of the furniture.
We did have a small issue with the sofa frame, however after a couple of emails this was soon sorted and I must say the customer relations teams were very professional in dealing with this.
20 July 2026
Reply from Aluxo
Thank you so much for your wonderful feedback, Paul! We’re delighted to hear that you’re so pleased with your garden furniture and cantilever parasol, particularly the style, quality and value for money.
We’re sorry that there was an issue with the sofa frame during transit, but we’re glad our customer relations team could get this resolved quickly for you. With larger furniture travelling a long distance, there can occasionally be things outside our direct control, but we always do our best to put things right when they happen.
Thank you for your patience and for recognising the professionalism of our team. We really appreciate your support and hope you enjoy your new outdoor space for many years to come!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
More like rubber mat than stone. Yet Top Service
I ordered the product on the 25th of July and had ir delivered on the 5th of August.
The outer box was heavily scored and when opening it had created a hole through the product which hopefully I may be able to work around. The product looks more like a car rubber mat than stone, I bought this ahead of buying a much larger area as a test, thank goodness I did.
HOWEVER - since posting this the team at Aluxo have been excellent, providing a refund and offering a refund, top marks for the customer service I received. I still have reservations about the product yet cannot fault the team here.
5 August 2026
Unprompted review
Reply from Aluxo
Thank you for updating your review, Philip, and for your kind words about our customer service. We’re pleased that our team was able to assist and resolve the issue for you.
We completely understand your reservations about the MCM Stone, especially when using it for the first time. As it’s a flexible stone material rather than conventional rigid stone, the look and feel can be quite different from what some customers initially expect. We do offer MCM Stone samples, which can be a helpful way to see and feel the material in person before committing to a larger project.
We’re also sorry that the outer packaging was damaged in transit and affected the product inside. Thank you for giving us the opportunity to put this right, and we really appreciate your recognition of the team’s efforts.
Stunning garden furniture
Stunning garden furniture, excellent quality and comfort and compliments our garden beautifully! Would highly recommend.
20 July 2026
Reply from Aluxo
Thank you so much for your wonderful feedback, Laura! We’re delighted to hear that you’re loving your Ares 5-Seater Luxury Lounge Set. It’s fantastic to know the quality, comfort, and design have complemented your garden so beautifully.
Thank you for your recommendation—we truly appreciate your support and hope you enjoy many relaxing moments outdoors with your new set.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Reply from Aluxo
Thank you so much for your lovely feedback, Mr Brown! We’re delighted to hear that you were pleased with both our quick service and your new parasol. We hope it helps you make the most of your outdoor space this summer.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Professional service and good quality…
Professional service and good quality products fast shipping
21 July 2026
Reply from Aluxo
Thank you so much for your kind feedback! We’re delighted to hear that you were happy with our professional service, the quality of your Panelux™ Lite panels, and the fast delivery.
We truly appreciate your support and hope you enjoy your new panels!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Brilliant company to deal with
Just purchased the Andros 5-Seater Luxury Lounge Set – Onyx Aluminium & Sintered Stone Table × 1. Beautiful set. After months of researching garden furniture and visiting outlets, I found Kirk at Aluxo most helpful and accommodating. Communication was excellent and he quickly answered all my questions. He suggested a number of alternatives to consider. At the showroom there was no pressure sales tactics. We ordered on Friday afternoon and it was delivered the next day! The delivery driver was lovely and he communicated first thing in the morning giving us a precise delivery time. The furniture was very well packed. Quality is fabulous. Excellent customer service and lovely people to deal with. I've already recommended this company to two people I know. Well done. I'm delighted
31 July 2026
Unprompted review
Reply from Aluxo
Thank you so much for your wonderful feedback, Mrs Jones! We’re absolutely delighted to hear how pleased you are with your Andros 5-Seater Luxury Lounge Set.
It means so much to know that, after months of researching and visiting other retailers, you chose Aluxo. We're especially pleased that our colleagues was able to help you find the perfect set without any pressure, and that our delivery team made the experience just as smooth from showroom to doorstep.
Thank you as well for recommending us to your friends — there’s no greater compliment. We truly appreciate your support and hope you enjoy your beautiful new outdoor space for many years to come.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Wrong sample twice but the Customer service is responsive.
It is unbelievable that Aluxo sent wrong sample twice. I asked for a Panelux™ Pro Wide 40mm Slat 3-Sided Acoustic Wall Panel in 2 different colour. The first time they sent the one for exterior, I contacted them once email saying this is not what I ordered. Then they replied and apologise for the matter. I then received another sample today which they sent some random fabric to me.
Order ID: A7159
Update 27th July.
They reached out to me on Monday morning to explain there was a booking system bug and they manually shipped the order to me. I can tell they are sincerely apologising to me.
I’m happy with their explanation. Thanks Kevin Lau.
They made mistakes but they really tried their best to fix the issues. This shows how they care about their business.
25 July 2026
Unprompted review
Reply from Aluxo
Thank you so much for updating your review, Boris, and for giving us the opportunity to put things right.
We're sincerely sorry again for the mix-up with your samples. As explained, we unfortunately experienced a temporary system issue which resulted in the wrong items being dispatched. We're delighted that the replacement samples arrived safely and that our team was able to resolve everything for you.
Thank you for recognising our efforts and for your patience throughout the process. Feedback like yours means a great deal to us, and we'll continue working hard to ensure every customer receives the service they deserve.
Reply from Aluxo
Thank you so much for your lovely feedback, Catherine! We’re delighted to hear that your wall panels were delivered quickly and that you’re pleased with the quality of the products. We really appreciate your support!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Clear & informative on line order form…
Clear & informative on line order form Delivery was actually a day early which was good and instructions to secure to the wall where precious I'm very happy with the quality of the panels
29 June 2026
Reply from Aluxo
Thank you so much for your lovely feedback, Annette! We’re delighted to hear that you found the ordering process clear and informative, and that your wall panels arrived even earlier than expected. It's also great to know the installation guidance was helpful and that you're so pleased with the quality.
We're especially happy that you started with our samples before choosing the full panels — it's a great way to find the perfect finish with confidence.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Samples
Just ordered a couple of samples, the order was very smooth and the samples arrived quickly and have been really helpful.
3 July 2026
Reply from Aluxo
Thank you so much for your feedback, D Oakeshott! We’re delighted to hear that the ordering process was smooth and that your MCM Stone sample set arrived quickly.
Samples are a great way to compare colours in person, especially as colour tones can vary between monitors, phone screens, and different lighting conditions. We’re so pleased they helped you make a more confident decision.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Ordered wall panels that stated colour…
Ordered wall panels that stayed colour as off white. Whilst the delivery and ordering process was easy, unfortunately the description of the colour couldn’t be more wrong. The panels are so cream and had the description of said so then I would never have ordered them. Delivery was £29.99 and it’s flat £99.00 to send them back. Really disappointed in the product description
10 July 2026
Unprompted review
Reply from Aluxo
Thank you for your feedback, Julie. We're sorry to hear that the MCM Stone Off-White wasn't the colour you were expecting.
We completely understand how disappointing this must be, as colour perception can vary depending on lighting, screens, and surroundings. We certainly want to help find the best solution for you.
We've already passed your case to our dedicated customer service team, who will be in touch with you shortly to discuss the colour concern and see how we can resolve it. We always encourage customers to contact us first, as we're committed to finding a fair solution whenever an issue arises.
We appreciate you bringing this to our attention and hope we'll have the opportunity to turn your experience around.
Everything went right from the start…
Everything went right from the start good price, ease of ordering, good quality product and the delivery company were spot on kept us informed all the way and really nice guys could not have been any better 10/10 well done all round many thanks.
29 June 2026
Reply from Aluxo
Thank you so much for your fantastic feedback, Kenny! We’re delighted to hear that everything went smoothly from start to finish — from the competitive price and easy ordering process to the quality of your wall panels.
It’s also wonderful to know our delivery partner kept you well informed throughout and that the team provided such a great service. Your 10/10 recommendation means a great deal to us. Thank you for choosing Aluxo!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Stunning furniture
Stunning furniture, great prompt and careful delivery. Fully informed every step of the way. We love it!
22 June 2026
Reply from Aluxo
Thank you so much for your lovely feedback! We’re delighted to hear that you love your Sofia Lounge Set and that you were pleased with the prompt, careful delivery and regular updates throughout your order.
We hope you enjoy many relaxing moments outdoors with your new furniture. Thank you again for choosing Aluxo!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your garden :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.