We’ve had a really positive experience with Altus Group. They are extremely professional, knowledgeable and clearly very experienced. The team are responsive, helpful and easy to deal with, and... See more
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Mike was very professional, guided me through the setup process and helped us in every step. Would recommend 100%
I cancelled this company's services 11 months ago! Despite numerous requests to stop sending invoices, they continue to bombard me with bills during last 2 month (almost 7 months from cancelling... See more
Company replied
We used the Altus Group to challenge our rates valuation. They were able to successfully reduced our rates bill, backdated to 2017, much to our delight. Throughout they were professional and our acc... See more
Company replied
Company details
About Altus Group
Written by the company
Altus Group is a leading provider of asset and fund intelligence for commercial real estate, trusted by the world's largest investors, developers, lenders, and advisors to make high-stakes decisions with confidence.
Headquartered in Toronto, Canada, Altus has spent more than two decades at the centre of commercial real estate intelligence. What began as a consulting-focused business has evolved into a global technology and data platform, with approximately 1,900 employees operating across North America, EMEA, and Asia Pacific.
At the heart of Altus's offering is ARGUS, the industry's go-to software for asset valuation and performance analytics. The ARGUS suite includes products for enterprise-level valuations, fund management, development feasibility, and portfolio reporting - tools used as standard by CRE professionals across the globe. Alongside ARGUS, Altus offers Reonomy, Altus Data Studio, and Forbury, to name a few.
Altus delivers intelligence as a service, combining technology, advanced analytics, and expert advisory to help clients manage risk and improve performance returns throughout the full asset and fund lifecycle. Whether it's valuation modelling, portfolio appraisal, cost management, or investment analytics, Altus brings together the data, software, and expertise that CRE teams rely on.
The company is publicly listed on the Toronto Stock Exchange (TSX: AIF) and serves a global client base that includes some of the most prominent names in commercial real estate.
Headquartered in Toronto, Canada, Altus has spent more than two decades at the centre of commercial real estate intelligence. What began as a consulting-focused business has evolved into a global technology and data platform, with approximately 1,900 employees operating across North America, EMEA, and Asia Pacific.
At the heart of Altus's offering is ARGUS, the industry's go-to software for asset valuation and performance analytics. The ARGUS suite includes products for enterprise-level valuations, fund management, development feasibility, and portfolio reporting - tools used as standard by CRE professionals across the globe. Alongside ARGUS, Altus offers Reonomy, Altus Data Studio, and Forbury, to name a few.
Altus delivers intelligence as a service, combining technology, advanced analytics, and expert advisory to help clients manage risk and improve performance returns throughout the full asset and fund lifecycle. Whether it's valuation modelling, portfolio appraisal, cost management, or investment analytics, Altus brings together the data, software, and expertise that CRE teams rely on.
The company is publicly listed on the Toronto Stock Exchange (TSX: AIF) and serves a global client base that includes some of the most prominent names in commercial real estate.
Contact info
Headquaters: 33 Yonge Street, Suite 810, M5H 4H1, Toronto, Canada
- contact-us@altusgroup.com
- altusgroup.com
4.2
Great
620 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent Customer Service.
Eloise was extremely helpful and professional on helping me navigate my way through the HMRC platform (1st time).
18 June 2024
Unprompted review
Reply from Altus Group
I'm glad that Eloise was able to assist with your Government Gateway registration. Thank you for your lovely feedback Derek.
Jacqueline
Very pleased with the way Christopher…
Very pleased with the way Christopher Dillon has handled our case. I would recommend Altus group to other business owners.
18 June 2024
Unprompted review
Reply from Altus Group
Hi Andy, thank you for you five star review. It's great to hear that you are so pleased with the way Christopher has handled your case that you would recommend our services.
Thank you,
Jacqueline
Sent an invoice out of blue
Overall - a pretty good experience. A small communications error was soon corrected. Very happy to recommend.
10 June 2024
Reply from Altus Group
Hello Adam,
Thank you for getting in touch. Im sorry that your experience has resulted in a three star review. I'm aware that you have been speaking with Joe who has sent over the required information.
I hope his email has fully explained things. If not, and you would like to discuss further, please email me at clientfeedbackuk@altusgroup.com.
Thank you,
Jacqueline
Excellent service
We have been dealing with Christopher Dillon on our rates review and have found him to be proactive and diligent in representing our interests.
13 June 2024
Unprompted review
Reply from Altus Group
This is excellent news. Thank you for this lovely review of the service Christopher has provided. I'll be sure to pass it on.
Jacqueline
A general respectable approach &…
A general respectable approach & guidance. Very suitable for the issue being assessed.
29 May 2024
Reply from Altus Group
Hello Mick,
Thank you for reviewing our company as five stars. Knowing you find our approach and guidence respectable is great to hear. I'm glad you feel our service is suitable for the issues being assessed.
Thank you,
Jacqueline
Good communication
Good communication , straight forward dealt with Christopher Dillon
5 June 2024
Unprompted review
Reply from Altus Group
Hello Gary, great feedbak, thank you for leaving us a review.
Jacqueline
Reply from Altus Group
Thank you for your five star review. It's great you found us to be helpful and professional.
Jacqueline
Great experience
Great experience! Our lovely altus rep was a delight to work with, and took only a tiny bit of my time and turned it into a significant set of savings for my charity. Highly recommended.
21 May 2024
Unprompted review
Reply from Altus Group
Thank you for taking the time to leave us a review. We really appreciate your feedback. It's great that we have achieved a saving for you. And we are grateful that you would recomend us.
Tahnks
Jacqueline
We have used Altus for over 5 years and…
We have used Altus for over 5 years and are continuing to use their services for a further 3 years. Great friendly service.
3 May 2024
Reply from Altus Group
Hi David, Its great to hear from a loyal client. I'm glad your experience with us has been a positive one. Thank you for leaving us a review.
Jacqueline
Reply from Altus Group
Thank you for leaving us a five star review Neil. We're grateful for your feedback.
Jacqueline
Excellent customer service provided by Emma Kidd
Excellent customer service provided by Ms Emma Kidd.
Polite, Courteous & Professional.
9 May 2024
Reply from Altus Group
Great review Navin. Thank you very much for your feedback. Emma will be pleased you feel her customer service was excellent.
Jacqueline
Chris was humble and polite and very…
Chris was humble and polite and very good and helped with all the problem and response was so fantastic that I heard from the VOA straight away.
He kept me updated about everything.
10 May 2024
Unprompted review
Reply from Altus Group
Thank you for your review. This is lovely feedback for Chris, I'm pleased he has left such a good impression. And that he was so helpful.
Thank you
Jacqueline
Great support from Louchelle Coertzen
Great support from Louchelle Coertzen - re: Business Rates.
9 May 2024
Unprompted review
Reply from Altus Group
Thank you for your feedback. I'll be sure to pass it on to Louchelle.
Thanks
Jacqueline
Not able to log on to my account
Not able to log on to my account. Reported it last week and no one has been back to me.
25 April 2024
Reply from Altus Group
Hello Richard,
I'm sorry you are having difficulty with our system. Our team have been trying to contact you. Please can you get in contact or provide the best contact number to clientfeedbackuk@altusgroup.com so that we can offer support?
Thank you
Jacqueline
Christopher Dillon was precise and to…
Christopher Dillon was precise and to the point on his questions which made my reply a simple task.
1 May 2024
Unprompted review
Reply from Altus Group
Hi Edward, thank you for leaving a five star review. Christopher will be very pleased with your feedback.
Thanks
Jacqueline
First Class Service
Laura provided a 1st class service and proactively managed a difficult setup for us as clients.
29 April 2024
Unprompted review
Reply from Altus Group
Hi Jonathan, Thank you for leaving a review of the service provided by Laura. It's great she was able to assist with the Goverment gateway set up,
Jacqueline
Prompt polite and reliable
23 April 2024
Unprompted review
Reply from Altus Group
Thank you for your review Ian. It's great news that you found us prompt, polite and reliable.
Jacqueline
Speak in Person …
Always at hand to take the time to speak to you, and explain to you your options.
23 April 2024
Unprompted review
Reply from Altus Group
Thank you for your five star review. Hearing that we take the time to speak to you and explain your options, is great feedback.
Thank you.
Jacqueline
Easy to deal with
The person dealing with me was very helpful and polite explained everything to me
9 April 2024
Reply from Altus Group
Hi Cynthia, thank you for your review. I'm glad you found us helpful and polite.
Jacqueline
Helpful
Laura was very helpful, informative and efficient, made the initial Gov red-tape setting up process very smooth! The company came highly recommended and so far I agree.
22 April 2024
Unprompted review
Reply from Altus Group
This is great news, thank you Lesley. Laura will be thrilled with this feedback!
Jacqueline
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