We’ve had a really positive experience with Altus Group. They are extremely professional, knowledgeable and clearly very experienced. The team are responsive, helpful and easy to deal with, and... See more
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See what reviewers are saying
Mike was very professional, guided me through the setup process and helped us in every step. Would recommend 100%
I cancelled this company's services 11 months ago! Despite numerous requests to stop sending invoices, they continue to bombard me with bills during last 2 month (almost 7 months from cancelling... See more
Company replied
We used the Altus Group to challenge our rates valuation. They were able to successfully reduced our rates bill, backdated to 2017, much to our delight. Throughout they were professional and our acc... See more
Company replied
Company details
About Altus Group
Written by the company
Altus Group is a leading provider of asset and fund intelligence for commercial real estate, trusted by the world's largest investors, developers, lenders, and advisors to make high-stakes decisions with confidence.
Headquartered in Toronto, Canada, Altus has spent more than two decades at the centre of commercial real estate intelligence. What began as a consulting-focused business has evolved into a global technology and data platform, with approximately 1,900 employees operating across North America, EMEA, and Asia Pacific.
At the heart of Altus's offering is ARGUS, the industry's go-to software for asset valuation and performance analytics. The ARGUS suite includes products for enterprise-level valuations, fund management, development feasibility, and portfolio reporting - tools used as standard by CRE professionals across the globe. Alongside ARGUS, Altus offers Reonomy, Altus Data Studio, and Forbury, to name a few.
Altus delivers intelligence as a service, combining technology, advanced analytics, and expert advisory to help clients manage risk and improve performance returns throughout the full asset and fund lifecycle. Whether it's valuation modelling, portfolio appraisal, cost management, or investment analytics, Altus brings together the data, software, and expertise that CRE teams rely on.
The company is publicly listed on the Toronto Stock Exchange (TSX: AIF) and serves a global client base that includes some of the most prominent names in commercial real estate.
Headquartered in Toronto, Canada, Altus has spent more than two decades at the centre of commercial real estate intelligence. What began as a consulting-focused business has evolved into a global technology and data platform, with approximately 1,900 employees operating across North America, EMEA, and Asia Pacific.
At the heart of Altus's offering is ARGUS, the industry's go-to software for asset valuation and performance analytics. The ARGUS suite includes products for enterprise-level valuations, fund management, development feasibility, and portfolio reporting - tools used as standard by CRE professionals across the globe. Alongside ARGUS, Altus offers Reonomy, Altus Data Studio, and Forbury, to name a few.
Altus delivers intelligence as a service, combining technology, advanced analytics, and expert advisory to help clients manage risk and improve performance returns throughout the full asset and fund lifecycle. Whether it's valuation modelling, portfolio appraisal, cost management, or investment analytics, Altus brings together the data, software, and expertise that CRE teams rely on.
The company is publicly listed on the Toronto Stock Exchange (TSX: AIF) and serves a global client base that includes some of the most prominent names in commercial real estate.
Contact info
Headquaters: 33 Yonge Street, Suite 810, M5H 4H1, Toronto, Canada
- contact-us@altusgroup.com
- altusgroup.com
4.2
Great
620 reviews
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Hasn’t replied to negative reviews
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A great company to work with
We have been working with Altus Group for years and they are a great organisation of highly skilled professionals who go the extra mile to help and deliver results. Our latest interaction with Christopher Dillon confirmed this tradition and once more helped us to further manage the reduction of business rates for our building.
18 September 2024
Unprompted review
Reply from Altus Group
Hello Massimo,
Thank you very much for you 5 star review.
I am pleased to hear that Chris has helped manage the reduction of your business rates, I will be sure to pass the feedback on.
Elliott
the company requires advance payment AND YOU END UP PAYING COMMISSION FOR LIFE.
the company requires advance payment and when we tell them we will settle when the refund is received . they go to court to claim the money in a discreet way and do not send serve the legal paper work or make any further demands until the Bailiff arrive at the door to claim twice as much. Avoid using this company or agree the terms to settle when refund is received or to cease the agreement at least after 2 years as apparently you end paying them 50% commission for life.
BEWARE AS SHARKS COME IN MANY DIFFERENT WAYS.
2 July 2024
Reply from Altus Group
Thank you for sharing your experience with Altus Group, I’m sorry that this has led to a 1-star review.
We only charge fees for business rates savings that are a direct result of our work. As we achieved savings for your business, we invoiced our fees as per our agreement which ends when the 2023 Rating List concludes.
Your local council should have recalculated your rates bill and issued any refund due.
We have been in regular correspondence with you about the outstanding invoices from October 2023 to January 2024 and notified you about subsequent legal actions. Correspondence was also sent by the court to your registered address on Companies House in April 2024 as per their legal process.
We would like to help by checking your refund status with your local council, and to provide further information re our agreement, our fees to date, and clarify what to expect for the remainder of your agreement. A member of our Client Success team will be in touch very soon.
Pete
Our Account Manager does a fantastic job!!
Altus Group and in our companies case in particular our Account Manager, Sana always keep me updated on progress with our rate reviews. Saving our business 100`s of thousands over the past 8 years navigating what is by design a difficult process on our behalf.
12 September 2024
Unprompted review
Reply from Altus Group
Hello Trevor,
Thank you for your review, I am pleased to hear how Sana has done a fantastic job and has kept you updated. I will be sure to feed this back to her.
Thanks again.
Elliott
A team you can trust
The team at Altus are fantastic, extremely knowledgeable, helpful and prompt.
6 September 2024
Reply from Altus Group
Hello, Thank you for taking the time to leave a review of your experience with Altus Group. I'm glad you've found our team knowledgeable, helpful and prompt, this is great to hear. Thanks, Pete
Our company had a concerning experience…
Our company had a concerning experience with Altus Group. We were offered a "no win, no fee" contract, which we accepted and signed. However, after two years of no work being completed, we were unexpectedly charged cancellation fees.
Based on our experience, we advise others to carefully scrutinize any documents and agreements with Altus Group. It’s important to ensure all documents are legitimate to avoid similar situations.
I have put a request for our company solicitor to take them to court.
8 September 2024
Unprompted review
Reply from Altus Group
Hello Claire,
I'm sorry your experience with Altus Group has resulted in a 1star review.
We take our client feedback seriously and I would be grateful if you could provide more information at clientfeedbackuk@altusgroup.com
Thank you,
Elliott
Scammers rushed me to sign and didn't…
Scammers rushed me to sign and didn't submit an application and said no win no fee and hit me with £4500 bill for doing absolutely nothing
10 September 2024
Unprompted review
Reply from Altus Group
Hello,
I'm sorry your experience has resulted you in leaving a 1-star review. I can confirm our services are no win no fee.
We're very keen to look into this for you and would ask if you could please email our client experience team at clientfeedbackuk@altusgroup.com to provide more information. Thanks, Becky
Hi I have been contacted by Altus group…
Hi I have been contacted by Altus group last 2 years ago promising to lower my business rates and they kept saying to me to arrange a no obligation meeting to lower the business rates and they sent someone down and the person they sent said there's no fees to pay and they said I had to sign a contract before the deadline on the day via e sign however after signing the contract I have done some research and spoke to a few businesses and heard that they are a company who scammed people and charged them for doing nothing so I did not send them any of thier requested information they needed from me to proceed an application so they haven't processed any application to the government as I refused to give them anything to act and they kept on pestering me and now they're asking me to pay £4343 plus vat for absolutely nothing
11 September 2024
Unprompted review
Reply from Altus Group
Hello,
I'm sorry your experience has resulted in you leaving a 1-star review.
I can confirm, there are no fees payable for any review work, we only invoice on demonstrable savings, otherwise it is free rating advice.
I understand my colleague Pete has reached out to discuss your concerns however if you'd like to add further information or set up a call, please contact us on clientfeedbackuk@altusgroup.com
Becky,
Our Account Manager is doing a really…
Our Account Manager is doing a really good job and creating savings across numerous properties!
Highly recommended.
11 September 2024
Unprompted review
Reply from Altus Group
Hello,
Thank you for your feedback. I'm pleased to learn how helpful your Account Manager has been in managing your properties.
I'll pass all this great feedback onto them.
Becky
Helpful & informative throughout
Helpful & informative throughout. Exceeded expectations, Thanks
28 August 2024
Reply from Altus Group
Hello,
Thanks for your feedback, I'm delighted you've been kept informed throughout and we've exceeded your expectations.
Becky,
Great work
Christopher Dillon handled the collection of tenure exceedingly well.
6 September 2024
Unprompted review
Reply from Altus Group
Hello,
Thank you for your review.
I am really pleased that Chris has handled your tenure exceedingly well, I will be sure to pass on the feedback.
Thanks again.
Elliott
Building Rates Review
We requested Altus to help us review our rateable values on our business premises - the process was relatively painless, and stress free - we have had a sizeable refund of overpaid rates.
30 August 2024
Reply from Altus Group
Hello,
Thank you for your review.
I'm really pleased to hear you're happy with our service and the outcome achieved, that's great feedback.
Thanks,
Sophie
I would highly recommended Altus Group…
I would highly recommended Altus Group if any business owner would like to lower their business rate or refund. they have managed to lowered our business rate as well as got considerably amount of money refunded. very professional and helpful, especially Christopher Dillon, such pleasure to work with
Highly recommended !
3 September 2024
Unprompted review
Reply from Altus Group
Hello, I'm delighted you've been happy with our service and would recommend us to other business owners. I will be sure to pass your your kind words to Christopher.
Thanks !
Super aggressive
Super aggressive. Will not engage in reasonable conversation. I will not use again.
29 August 2024
Unprompted review
Reply from Altus Group
Hello Thomas,
Thank you for your review, though I'm sorry your experience has led to a 1 star review.
We do take our client feedback very seriously and I will be dealing with this as a priority. Please could you provide any further details that you feel will be useful by email at clientfeedbackuk@altusgroup.com and I will be in contact with you shortly.
Thank you,
Elliott
A professional company that can truly deliver for you
Altus's professionalism and true-to-promise nature meant we saved huge amounts of money on our group company council rates. It's well worth the effort and a pleasure to deal with people like Christopher Dillon and the team, who make life easy for you.
22 August 2024
Unprompted review
Reply from Altus Group
Hello Gary,
Thank you for your five star review. It's brilliant to hear that Christopher was so helpful, I'll pass on your feedback!
Thank you,
Sophie
Reply from Altus Group
Hello Mairead
Thank you for taking the time to leave a review of your experience with Altus Group. I'm delighted that we have been able to achieve a successfu outcome for your business rates review.
Thank you
Archive was extremely professional and…
Archive was extremely professional and helped make registering etc seamless.
20 August 2024
Unprompted review
Reply from Altus Group
Hello Darren, thanks for your review.
I'm pleased to hear Archie made our registration process seamless. I'll be sure to pass your feedback on.
Thanks again!
Becky
Thank you Christopher Dillon
Thank you Christopher Dillon!
Your customer service and attention to detail has been faultless
16 August 2024
Unprompted review
Reply from Altus Group
Hello Rebekah, thanks for your review.
I'm delighted to learn your experience with Christopher has been faultless, I'll be sure to pass this feedback to him.
Thanks,
Becky
Absolute Scam Artists
I cancelled this company's services 11 months ago! Despite numerous requests to stop sending invoices, they continue to bombard me with bills during last 2 month (almost 7 months from cancelling services). It's clear they're trying to pull a fast one.
This is nothing short of fraudulent. Avoid this company at all costs. They are con artists who have no regard for their customers.
I demand an immediate stop to these harassing invoices.
16 August 2024
Unprompted review
Reply from Altus Group
Hello Dheeraj, Thank you for providing feedback for our services, though I'm sorry your experience has led to a 1 star review. We take our clients feedback very seriously and I'll now undertake full investigation on your account. Please provide any further detail you feel may be useful to my investigation by emailing us on clientfeedbackuk@altusgroup.com. Thank you Pete
Excellent Experience
As Financial Controller of London City Bond I was very pleased that we were successful in securing a business rate reduction working with Altus Group.
We are extremely happy with the outcome and service provided.
Our contact Sheldon Cyrille was excellent and he kept us up to date with our challenge throughout the process.
12 August 2024
Unprompted review
Reply from Altus Group
Hello Craig, thanks for your review.
I'm really pleased you're happy with our service and the outcome achieved, this is great to hear. I'll be sure to pass your feedback on to Sheldon.
Thanks, Becky
A worthwhile exercise with a successful result...
We were very pleased with the services of The Altus Group in connection with our successful rates challenge to the Valuation Office. Altus managed to negotiate a reviewed survey and a reduced assessment leading to demonstrable savings…a worthwhile exercise led by a professional team.
14 August 2024
Unprompted review
Reply from Altus Group
Hello,
I'm delighted to hear you've found your experience with Altus Group professional and worthwhile.
Thanks for your feedback!
Sophie
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