I cancelled this company's services 11 months ago! Despite numerous requests to stop sending invoices, they continue to bombard me with bills during last 2 month (almost 7 months from cancelling... See more
Company replied
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See what reviewers are saying
We used the Altus Group to challenge our rates valuation. They were able to successfully reduced our rates bill, backdated to 2017, much to our delight. Throughout they were professional and our acc... See more
Company replied
Above and Beyond After being contacted by many firms, we were unsure who to trust to properly examine our company rates. We chose Altus Group and were impressed. We have not secured savings on all... See more
Company replied
We had some show houses and Altus Group managed to save us a great deal of money by communicating with Hunts DC directly, on our behalf. The information gathering was straightforward and we were inf... See more
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Company details
About Altus Group
Written by the company
As of the 1st January 2025, Altus Group’s property tax business has been acquired by Ryan, LLC. If you would like to leave feedback on the service you have received in relation to property tax after 1st January 2025, please do so on their Trustpilot page.
Altus Group is a leading provider of asset and fund intelligence for commercial real estate. We deliver intelligence as a service to our global client base through a connected platform of industry-leading technology, advanced analytics, and advisory services.
Trusted by the largest CRE leaders, our capabilities help commercial real estate investors, developers, lenders, and advisors manage risks and improve performance returns throughout the asset and fund lifecycle.
Altus Group is a global company headquartered in Toronto with approximately 1,900 employees across North America, EMEA and Asia Pacific. For more information about Altus (TSX: AIF) please visit altusgroup.com.
Contact info
Altus Group, Second floor, 74 Wigmore Street, W1U 2SQ, London, United Kingdom
- 0207 636 7347
- contact-us@altusgroup.com
- altusgroup.com
4.2
Great
618 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt efficient service from Louchelle…
Prompt efficient service from Louchelle Coertzen
Many thanks
5 December 2023
Unprompted review
Reply from Altus Group
Hello David, Thank you for your feedback. I'll be sure to pass the message onto Louchelle.
Jacqueline
Concise request for information from…
Concise request for information from Louchelle Coertzen
4 December 2023
Unprompted review
Reply from Altus Group
Thank you for your review Stephen, we appreciate your feedback.
Jacqueline
Altus Group - Business Rates
Altus Group has proven to be an invaluable resource, offering exceptional support and expertise in guiding us through business rates considerations. Christopher Dillon's proactive approach has greatly contributed to our positive experience.
4 December 2023
Unprompted review
Reply from Altus Group
What a great review! Thank you Matteo. Its wonderful to hear that you have found us to be an invaluable resourse and have had such a possitive experience.
Jacqueline
Excellent levels of rates savings…
Excellent levels of rates savings across our portfolio, and great efficiency in dealing with queries. Altus are always happy to help and provide a high standard of service. Must mention Jake Newton on our account who is brilliant to deal with.
1 December 2023
Unprompted review
Reply from Altus Group
Hello Ash, What great feedback.
Thank you for leaving us a five star review, and the special mention for Jake Newton. He'll be chuffed that you find him brilliant to deal with.
Knowing that not only have we made your company a saving, but we have also provided a high standard of service is music to our ears.
Thank you
Jacqueline
Altus Update
Very pleased with the service received from Christopher Dillon, patient and courteous, Thanks
1 December 2023
Unprompted review
Reply from Altus Group
Thank you for this five star review. I'm glad you found Christopher patient and courteous. We're grateful for your feedback.
Jacqueline
Dealt with Nathan Jackson from Altus…
Dealt with Nathan Jackson from Altus regarding the tenure collection - very efficient process and handled very professionally by Nathan.
30 November 2023
Unprompted review
Reply from Altus Group
Hello Mr Ireland, Thank you for sharing your feedback and reviewing the service as five stars. We're pleased that you've found the service provided by Nathan to be efficient and professional.
Jacqueline
Great first impressions
Justin Booth patiently followed up my desire to start to work together in spite of my personal workload challenge of putting time aside
29 November 2023
Unprompted review
Reply from Altus Group
Hello Steve, thank you for your review. Justin will be pleased to know that he has added to this great first impression of Altus Group.
Jacqueline
Always great and efficent to deal with
Always great and efficent to deal with, help us save some much needed money! Christopher Dillon was great to deal with.
28 November 2023
Unprompted review
Reply from Altus Group
Thank you for this 5 star review Denis. Its brilliant that we aere able to generate a saving for you and Christopher will be chuffed to know that he was great to deal with.
Jacqueline
Altus Group - Staff
We have always been impressed by the performance of the staff at Altus Group and Christopher Dillon's is no exception. His approach is always polite and professional.
28 November 2023
Unprompted review
Reply from Altus Group
Hi Gary, thank you for your feedback of the service provided by Christopher. I'll be sure to pass it on.
Gavin
Used for a number of years and keep…
Used for a number of years and keep staying with them
22 November 2023
Reply from Altus Group
Thank you for this review Milan. We appreciate your feedback. Its wonderful to hear that you have been a client of ours for a number of years and will continue to use our services.
Thank you
Jacqueline
Shocking delay
It’s taken Altus 8 months to make contact after the increase came into effect
27 November 2023
Unprompted review
Reply from Altus Group
Hello David,
Thank you for taking the time to share your feedback with us. We sincerely apologise that your experience with our service has fallen short of your expectations, leading to a 1-star review. Your input is invaluable to us as it highlights areas for improvement.
Your concerns are being addressed by our dedicated account manager, Siobhan, and an inspection has been scheduled to resolve the issues promptly.
We value your business and are committed to ensuring your satisfaction. If you have any additional concerns or would like further assistance, please contact Siobhan or clientfeedbackuk@altusgroup.com
Thank you,
Gavin
Good communication and service
Good communication and service
thanks Louchelle Coertzen
24 November 2023
Unprompted review
Reply from Altus Group
Thank you for your review Nigel. We are really grateful for such fabulous feedback.
Gavin
Reply from Altus Group
Thank you for your 5 star review Barry. This is excellent feedback, I'll be sure to pass it on to Justin.
Gavin
Reply from Altus Group
Hello Brian, thank you for this feedback. I'm glad you found our experience so straightforward!
Gavin
Good experience
20 November 2023
Unprompted review
Reply from Altus Group
Hi Pranav, Thanks for your 5-star review! We sincerely appreciate your feedback.
Gavin
Easy to deal with
16 November 2023
Reply from Altus Group
Hi Tim, Its great to hear that Altus Group has been easy to deal with.
Thank you
Jacqueline
Used Altus previously and on each…
Used Altus previously and on each occasion we had a satisfactory result
14 November 2023
Reply from Altus Group
Thank you for this review Michael. We really appreciate your feedback.
Jacqueline
Reply from Altus Group
Hello Richard, thank you for this feedback. I'm glad communicating with Louchelle was easy.
Jacqueline
Nathan Jackson
Nathan Jackson was very competent in handling the enquiry from the City of London
20 November 2023
Unprompted review
Reply from Altus Group
Hello Avi, thank you for this five star review of the service provided by Nathan. I'll be sure to pass on your feedback.
Jacqueline
Efficient and friendly service from…
Efficient and friendly service from Louchelle.
17 November 2023
Unprompted review
Reply from Altus Group
Hello Mr Butler,
I appreciate your review. It's wonderful that Louchelle delivered a service that was both efficient and friendly. I will make sure to share your feedback.
Jacqueline
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