Altonsports Reviews 

Ordered 2XU running tights (£43.32) on 11th December as a gift for someone for Christmas through Fruugo. Item never arrived, so I called them in the new year. They admitted it had never been sent, dispatched the item and I managed to negotiate 10% off. Item then arrived in the wrong size. Contacted them "again" and this is the response I received from Fruugo:
"This item came from their external warehouse and despite the fact that they still have the size you have ordered available, you will most likely to receive the wrong size again as, apparently, the bags have not been correctly labelled. To avoid another inconvenience as this one, the retailer has kindly asked if you could send the item back to them and once they have it a full refund will be issued to your account."

Why should I pay for incorrectly supplied item???

I then spoke to Alton and explained how utterly ridiculous this was, and they sent me a free return postage and said that once they had received the item they would send out the product in the correct size.

2 days later I receive a full refund with no explanation. I then emailed and they explained that they no longer had the item in the correct size and offered me no compensation or higher cost item as a replacement.

Summary:
1 - Product wouldn't have arrived if I had not chased it
2 - Product was delivered late
3 - Product arrived in wrong size
4 - Fruugo requested me to pay for return postage of incorrectly supplied item
5 - Refund supplied with no compensation.

This is my honest review.

Insufficient staff to deal with customers. We left, had coffee and returned but still waited 20 minutes (20 minutes initially too).

No wonder high street shops are struggling, poor service and I paid £10 more than Inov8's rrp. Of course I won't buy anything from Alton Sports again and return to Sports Shoes.com, where incidentally the same shoe that I bought is less than half the price I paid. Do I feel ripped off? Absolutely so and very cross.