8h30 Cluses - Flaine 21/07 Good driver, very smooth and let cars overtake (by parking temporarily). I would be willing to pay more for this ride (only 2€). Bon conducteur, conduite très douce, lai... See more
Company replied
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C’est plus pratique d’acheter vos tickets à l’avance pour les trajets dans les Alpes françaises que d’acheter dans le bus. It’s much easier buying tickets online for journeys in the French Alps if th... See more
Company replied
We travelled with Altibus from Geneva to La Tania yesterday (1st February 2025). Despite a rock fall closing the roads and traffic chaos, the staff from Altibus were amazing. From the ladies... See more
Do not book this company when transferring from Val thorens France. Poorly organised and understaffed. Bad communication and no updates. Other providers were much more organised Alpine Travel and Bens... See more
Company replied
Company details
Written by the company
Premier guide de réservation de navettes vers les stations de montagne, Altibus.com propose des billets d'autocar au départ des aéroports (Genève et Lyon) et des gares de Savoie et Haute-Savoie vers plus de 80 stations des Alpes, été comme hiver. Bien plus qu’un site de réservation, Altibus.com est le guide de référence pour organiser vos trajets en bus vers les stations de montagne. Les + Altibus : places garanties, réservations flexibles et modifiables gratuitement, assurance annulation tout aléa, service client 6J/7 basé en Savoie. La plus grande offre de navettes vers les stations des Alpes, c'est sur www.altibus.com !
En un clic : votre billet de bus pour les stations de ski dans les Alpes & les Pyrénées
Written by the company
Contact info
926 avenue de la Houille Blanche, 73000, Chambéry, France
- 04 79 68 32 96
- info@altibus.com
- altibus.com
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Minibus from resort to the main bus is…
Minibus from resort to the main bus is mouthier never turned up so I missed my flight.
1 February 2025
Unprompted review
Reply from Altibus.com
Hello, thank you for your feedback. unfortunately we are lacking information to identify your ticket reference.
If you wish to make a complaint to the carrier, please fill in the online form https://www.altibus.com/contact/formulaire-dossier-de-reclamation/.
Your complaint will be forwarded to the carrier in charge of your line.
Kind regards,
The Altibus.com team
We travelled with Altibus from Geneva…
We travelled with Altibus from Geneva to La Tania yesterday (1st February 2025).
Despite a rock fall closing the roads and traffic chaos, the staff from Altibus were amazing.
From the ladies at Geneva to the taxi waiting for us at 2am in moutiers.
A special shout out must go to the Bus driver, he was fantastic and kept us going to our destination, constantly providing updates and calling ahead arranging late arrival etc.
We couldn't have had a better experience in difficult conditions.
Thanks
1 February 2025
Unprompted review
Because of trafic jam bus leaves us at…
Because of trafic jam bus leaves us at emergency overnight in Albertville. No information from Altibus about further travel. Next day we have to organize travel by ouerselves on our cost. Altibus didn’t answer any phone, no infrormation about further travel. There was Bonney bus next day to continue our trip.
1 February 2025
Reply from Altibus.com
Hello,
We are responding to your feedback regarding the delay to the service you took Saturday february 1st.
We understand that this situation may have caused some inconvenience and we are sincerely sorry.
However, the delay was due to an unforeseeable event beyond our control: a rock fall cut off and then disrupted traffic, causing considerable congestion.
In accordance with article 1218 of the French Civil Code, which defines force majeure as an unforeseeable, irresistible and external event rendering the performance of an obligation impossible, we cannot be held responsible for any delays caused by this exceptional situation.
In addition, current transport regulations do not provide for compensation in the event of delays due to force majeure.
We thank you for your understanding.
ALTIBUS.COM Customer service
Can’t understand the French question…
Can’t understand the French question but think it requires that it was very easy to book!
27 January 2025
Reliable service and well organised
Reliable service and well organised! Would use again :)
31 January 2025
Great service and price
26 January 2025
Good experience
29 January 2025
I have to wait in the airport 6hrs…
I have to wait in the airport 6hrs because there is only 1 option for bus ride to Brides le bain I would appreciate more options Thank you
24 January 2025
Reply from Altibus.com
Hello, thank you for your feedback.
The timetables are set by the carriers. We have forwarded your feedback to the carrier in charge of this route so they can take it into account for future winter seasons.
Sincerely,
The ALTIBUS.COM team
Not applicable
24 January 2025
Reply from Altibus.com
Hello, thank you for your feedback.
Sincerely,
The ALTIBUS.COM team
Reply from Altibus.com
Hello,
We are delighted to read that your travel experience was positive. We will pass on your compliments to the carrier.
Sincerely,
The ALTIBUS.COM team
Commande très facile
Commande très facile, mais il faut être attentif, quand on n'a pas de bus disponible sur un arrêt précis (ex Méribel Mottaret office du tourisme), il modifie la destination même si je ne change que le lieu de départ ! Donc au lieu d'aller à Moutiers, il me proposait Courchevel ;)
21 January 2025
Reply from Altibus.com
Bonjour,
Nous vous remercions pour votre commentaire positif. Nous prenons bonne note de vos remarques afin d'améliorer nos services.
Cordialement,
L'équipe ALTIBUS.COM
Good, reliable service
Easy to book and bus was on time, driver was friendly and helpful. Bus was comfortable
22 January 2025
Reply from Altibus.com
Hello,
We are delighted to read that your travel experience was positive. We will pass on your compliments to the carrier.
Sincerely,
The ALTIBUS.COM team
Reply from Altibus.com
Hello, thank you for your feedback. We are glad your are satisfied with your experience, and we will forward your compliments to the carrier in charge of your line.
The Altibus.com team
Reply from Altibus.com
Hello, thank you for your feedback. We are delighed to learn you enjoyed your experience with us.
Sincerely,
The Altibus.com team
Tickets were not sent to my email
Tickets were not sent to my email, Couldn't log in to my account or contact the number given for emergencies like this.
So frustrating and unprofessional. Don't trust
20 January 2025
Reply from Altibus.com
Hello, thank you for your feedback and we apologise for any inconvenience caused. It sometimes happens that customers do not receive their tickets (due to an error in the email address or a technical problem).
If this is the case, simply contact our customer service team by telephone, on social networks or via chat on our website. A member of our team will send them back to you by email. Our customer service is open from Monday to Saturday, 8am to 7pm.
Best regards,
The Altibus.com team
Bus was on time everything went to plan…
Bus was on time everything went to plan everything you would hope for
24 January 2025
Reply from Altibus.com
Hello,
We are delighted to read that your travel experience was positive. We will pass on your compliments to the carrier.
Sincerely,
The ALTIBUS.COM team
Good customer service
Quickly sent a reimbursement for a ticket that was bought in error.
19 January 2025
Reply from Altibus.com
Hello, Thank you for your positive feedback. We are delighted to hear that you had a satisfactory experience with our customer service team.
Best regards,
The ALTIBUS.COM team
Very untrustworthy bus
We followed the instructions of the staff in blue altibus jackets and waited for the bus at the corresponding platform, but the bus driver did not stop at the right place and left the station earlier than scheduled. It was until we contacted customer service on the phone that we found out the situation, and the customer service said there was nothing she could do, so we could only consider ourselves unlucky if we didn't get in the bus.
Altibus is still very irresponsible. Their replied to me and asked me to fill in a complaint. I had already filled in the complaint information on January 25, the day of the incident, with the number 50458, but I have not received any reply so far. Previously, they shirked responsibility on the phone and said that they were not responsible for the transportation and could not do anything. They were not even willing to refund the money, saying that I was not lucky enough. I suggest that everyone should not buy tickets without any guarantee from here.
25 January 2025
Unprompted review
Reply from Altibus.com
Hello, thank you for your feedback, we apologise for the inconvenience.
If you wish to make a complaint to the carrier, please fill in the online form https://www.altibus.com/contact/formulaire-dossier-de-reclamation/.
Your complaint will be forwarded to the carrier in charge of your line.
Kind regards,
The Altibus.com team
Reply from Altibus.com
Hello, Thank you for your positive feedback. We are delighted to hear that you enjoyed your experience with our site, as well as your trip.
Best regards,
The ALTIBUS.COM team
Reply from Altibus.com
Hello,
We are delighted to read that your travel experience was positive. We appreciate your appreciation of the driver's professionalism. We will pass on your compliments to the carrier.
Sincerely,
The ALTIBUS.COM team
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