Amazing customer service from pharmacist Asad Ameed, my first month on my meds have been amazing. Releif from pain is emotionally un describable. Pharmaceutical drugs have never took my pain off the w... See more
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Review summary
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Highly recommended worth the wait, smooth service from start to finish, all Drs & physicians were supportive, relaxed & keen to support my needs. I have recommended Alternaleaf to friends and family w... See more
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I was delighted when alternaleaf managed to prescribe me cannabis medically. After stopping controversial medication I was able to find relief using cannabis to sleep, but after being knocked back sev... See more
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Nurse Rose Smith was Fantastic! She was an absolute ray of sunshine who took me through the process very smoothly and my initial consult was a big highlight of the process. The Appointments were ve... See more
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Company details
About Alternaleaf
Written by the company
Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.
We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.
We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.
The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.
We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.
Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.
Alternaleaf is here to change lives—one patient at a time.
Contact info
140 Wharfedale Road, Winnersh Triangle, RG41 5RB, Reading, United Kingdom
- 01283 244025
- hello@alternaleaf.co.uk
- alternaleaf.co.uk
4.6
Excellent
6K reviews
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Reply from Alternaleaf
Hi Malcolm, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Reply from Alternaleaf
Hello Simone, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Excellent service!
This company is doing a great job in helping to provide the medication where it is needed.
100% positive experience, good communication and no nonsense approach to what should be mainstream
acceptance and legality of substance.
The staff I have communicated with have been clear and helpful and friendly.
16 June 2026
Reply from Alternaleaf
Hi Rico, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Worth a read!!!!
It took 2 months to get me going.
I was left for a month, they was needing more info. I have busy life, a lot of stress. Barely a minute. I don't see emails.
If someone is paying for a service. But more is needed, it would be courteous to call the customer, catch up and let them know. Rather than leave them stressing
On the second doctor's appointment for my prescription. The doctor was 25 minutes late for appointment. Leaving me late for work. Sweating in a 34° van.. no ac. So I was understandably p****d when he came on to call. But didn't show once on video. Making it uncomfortable for myself. As I like to see who I'm telling straight for taking the Mick. The appointment was rushed. I wanted more... That's out the window
Then finally the delivery. I rushed as was last minute getting my activation on Friday... That was a pain. Then when I finally put my order through. I put my billing and shipping address the wrong way around being stressed, hot AF and rushing to get order in. Once placed and paid, I noticed. Tried to contact STRAIGHT away.. to be told they could not help in any way. Meaning my med would be sent where I wouldn't be, could possibly get stolen (made clear). Luckily, they do Sunday delivery. Which was also not made clear to me.. so I got my meds Sunday..
That wasn't before royal mail trying to deliver 2 doors down (luckily no answer or he would have handed it to them), me having to drive to depot. Find my way into closed royal mail facility (I don't take no for an answer so easily) have them call the driver to come back and redeliver. Luckily I turned up as he did.. he was going to try the same door again
So after finally losing the last of the fn hair on my head. I get to sit down, looking like homer fn Simpson... With my meds
The 'flavours' are over hyped and over priced. The scout cookies and diamond mints are 8/10.
All in all. It gave me a migraine...
26 June 2026
Reply from Alternaleaf
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet expectations. We'd love the opportunity to make things right. Please feel free to reach out to us directly at hello@alternaleaf.co.uk
Very professional and a really good…
Very professional and a really good experience all round
26 June 2026
Reply from Alternaleaf
Hello Matt, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Reply from Alternaleaf
Hi Trudy, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Made me feel better about things and…
Made me feel better about things and have a bettwr way to deal with my problems
26 June 2026
Reply from Alternaleaf
Hey Dean, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!
Excellent team very friendly and helpful
19 June 2026
Reply from Alternaleaf
Hi Joshua, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Very helpful customer service
All staff seem to be really helpful from the 5 or so I’ve spoke to through video call and live chat! Never had a problem that wasn’t resolved the same day, as far as appointments are concerned. I have only just been accepted so can only comment on the admin/customer service so far! I will leave another review or edit this one when I have received my delivery! Very pleased so far!
26 June 2026
Reply from Alternaleaf
Hello, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Reply from Alternaleaf
Hi Ciara, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
I found the consultations very helpful
I found the consultations very helpful. The procedure straight forward. My prescription was ordered then delivered the next day
19 June 2026
Reply from Alternaleaf
Hello Tracey, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Delays and long winded postal…
Delays and long winded postal prescription service is too slow
26 June 2026
Reply from Alternaleaf
Hey Troy, thanks for taking the time to leave a review. We're sorry to hear that you haven’t had a good experience with us. Our goal is to support you so if you have any questions or need further assistance, feel free to reach out. We’re here to help, thank you.
Fast
Fast, simple and really understanding staff and welcoming. Made the experience really easy and I have already recommended the service to friends and family who suffer from chronic pain/depression
19 June 2026
Reply from Alternaleaf
Hey Ashleigh, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!
ALTERNALEAF – They Tried To Silence A Whistleblower. They Failed.
All information in this review is publicly available or archived. I am a protected whistleblower under PIDA 1998.
Alternaleaf and Montu are the same company – Montu Group UK Ltd trades under the Alternaleaf brand. They recently abused Trustpilot's flagging system to try to silence a protected whistleblower, flagging a factual review as "harmful or illegal". Trustpilot reviewed it and reinstated it. They failed.
THE CQC WARNING NOTICE
On 10 September 2025, the Care Quality Commission issued a formal warning notice to Montu Group UK Ltd for failing to comply with the Health and Social Care Act 2008 in relation to safe care and treatment. Inspectors found that patients were encouraged to select cannabis-based products with no clinical guidance. Staff said workloads were "unmanageable or unsafe". Some staff felt the organisation was more "commercially focused" than patient-centred.
THE AUSTRALIAN PROSECUTION
The Therapeutic Goods Administration is suing Montu Group, Alternaleaf, and director Christopher Strauch in the Federal Court of Australia (VID298/2024) for 226 alleged offences of unlawful advertising of prescription-only medicinal cannabis. Montu is accused of deleting crucial documents from Slack and Miro during the discovery phase of the case.
THE PRESCRIPTION FACTORY
One doctor wrote 72,000 prescriptions in two years – 156 scripts a day. Eight doctors issued 245,109 scripts in two years. That's not healthcare. That's a factory.
THE SILENCING ATTEMPT
They flagged my review to hide the truth. It was reinstated because every single word is factual and verifiable. That's not a mistake. That's a pattern of harassment against a protected whistleblower.
MY PERSONAL EXPERIENCE
Alternaleaf blocked me from ordering my medication, refused to take a bank transfer, and spammed me with marketing emails. They are withholding my prescribed medication while continuing to market to me.
Do not trust Alternaleaf. They are not who they say they are. Also tacit admission you can't argue with me on facts so you abuse the reporting system Scots law Reid v Ross that's a tacit admission
29 June 2026
Unprompted review
Patient and helpful
Everyone was very nice and got back to me promptly, I'm still waiting on my account activation link but otherwise I think everything was perfect! :)
26 June 2026
Reply from Alternaleaf
Hello , thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Friendly and professional staff
Friendly and professional staff. Simple process. Lovely!
16 June 2026
Reply from Alternaleaf
Hi Adam, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
3 weeks the whole process took from…
3 weeks the whole process took from joining to recieving my "medication". 2 video calls with doctors who instantly put me at ease. I grabbed a paper copy of my doctor's summary of care and uploaded the photos to speed up the process. (Just ask for it from doctors reception and they will print it there and then) The service was easy to use. Staff communication was excellent with very clear and helpful emails. The product itself is excellent and arrived safely and quickly. I have gotten more work done since receiving my product and a proper night's sleep which is also helping my motivation. Wish I had joined years ago. Would highly recommend.
23 June 2026
Reply from Alternaleaf
Hello Louise, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Very happy with the service so far
I had been thinking about a medical cannabis prescription for some time to help with my PSTD and ADHD. The whole process with Alternaleaf was very easy and straightforward and I had received my prescription in just over a week from my first consultation. The cost currently Just £5 Per month covering all appointments and prescriptions plus good value price on the plant based medicine 💊 👍
18 June 2026
Reply from Alternaleaf
Hello Jason, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
The whole process has been brilliant…
The whole process has been brilliant from day one - would definitely recommend!
24 June 2026
Reply from Alternaleaf
Hey Luke, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!
An easy process that helped me get the…
An easy process that helped me get the treatment I needed.
18 June 2026
Reply from Alternaleaf
Hi Christopher, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
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