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Altaro Software Reviews 2

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TrustScore 3 out of 5

3.1

Data Recovery Service
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Company details

  1. Data Recovery Service

Written by the company

Altaro develops award-winning backup solutions for managed service providers (MSPs), IT resellers and companies. With 50,000+ customers in 121+ countries, 10,000 partners and 2,000+ MSPs, Altaro provides affordable enterprise-class functionality coupled with outstanding 24/7 tech support. Altaro is a one-stop-shop for all your backup and recovery needs, providing solutions for all key areas of your network, including Hyper-V and VMware virtual environments; Microsoft Office 365 mailboxes, OneDrive and SharePoint; roaming and on-premise endpoints such as network desktops and laptops; and physical Windows servers. Altaro also offers a monthly subscription program for MSPs, and is the only vendor on the market that enables MSPs to manage all their different types of backups from one central multi-tenant console, across all their customers. The company has offices in the US, the UK, Germany, France, North Macedonia and Malta.

Contact info

3.1

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

The Application constantly fails our…

The Application constantly fails our backups - I've raised 5+ support tickets over the past year and each time I get excused, we clear the issue then within weeks another issue returns - wasted weeks of my time keeping the application going - the 1st line support is poor (scripted) now after a 3rd line engineer attempted a fix last week, we've had no backups all weekend! The application is a waste of MONEY!

8 March 2021
Unprompted review
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Reply from Altaro Software

We are sorry to hear you have had an unsatisfactory experience with us. Our Head of Support is in touch with you directly to see how we can assist and address any issues you are facing.

Rated 5 out of 5 stars

I was lucky to find this software which…

I was lucky to find this software which lead me to its tech support.

both are truly excellent.

the altaro software is fairly priced compared to same type of backup software and has several pros, so far no cons. it deal with hyper-v and vmware, without needing to even install an agent inside the vms, the only one that so far works just fine in the Hyper-V (core) UI-less version of Windows. the UI is fair as well, it allows very quick and small backups with cloud/offline too.

the tech support is always like "ridiculously" fast to answer and gets to the point, with additional documentation references if needed.

tech support is extremely important for a company, people are willing to leave if they deal with nasty people or not technical or don't get to the point or pass around to other technicians wasting hours, or even don't reply right away.

the ability to "chat" with them online, gave me every time the answers which is key when it comes to production issues and sends a good signal of confidence and trust.

no I am not paid or have any interested for this.
just trying to be fair.

so far altaro software and tech support is VERY VERY GOOD.

30 September 2019
Unprompted review

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