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Altafidelidade Reviews 1

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TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Returning item with missing payment

Missing specs information from their site led me to mistakenly buy a product which I've only noticed it won't fit my needs upon unpacking it. This shouldn't be a problem since, according to the EU legislation, I am entitled to return the product within 14 days without having to pay anything as far as all remain intact, which I did and have proof of it.
The lady from the store took 10% from the product price just because it was a return without malfunction. This is outrageous. Not only for taking what is mine but also for the lady's attitude. Even their Terms and Conditions, which I have read, doesn't mention such information. Don't recommend and will never buy from them again.

29 September 2020
Unprompted review

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