Alpinewearshop Reviews 158

I purchased glasses from Alpine and they were absolutely useless. After wearing them, I felt dizzy, could not focus and had to take them off. I reached out to them and they said that I need to use them regularly to get used to it. However, when I did that, nothing improved and I started getting headaches.
I am convinced that I am cheated as they never mentioned about these side effects. When I wrote to them, they offered 40% refund, which I feel that I am being cheated. Can someone advise how they can be brought to justice and don’t cheat other customers?

I ordered a pair of so-called "SmartVision™" glasses from alpinewearshop.com, lured in by their advert promising AI-powered adaptive lenses, vision enhancement, translation features, and bone conductive sound. What arrived? A cheap pair of bog-standard plastic nonsense that do none of that. Total bait-and-switch!

When I emailed support at alpinewearshop.com for a refund on my order, I got stuck in an infuriating loop with what is clearly an automated bot pretending to be "Emily Carter". She (it?) kept repeating the same scripted nonsense – "escalating" my request, asking for more details I'd already provided, and even claiming no record of my refund escalation despite earlier promises. Days turned into weeks with zero progress, no human intervention, and no return address given. It's now over a week since my last chase-up, and they've gone silent. This isn't customer service; it's a deliberate tactic to wear you down and keep your money.

Alpinewearshop.com is a fraudulent outfit hiding behind bots and vague promises. Avoid them like the plague – they're not a real business, just scammers preying on trusting buyers. I've reported them to the Barclaycard, Shopify and Action Fraud, and I urge anyone reading this to do the same. Zero stars if I could! Barclaycard and Shopify, hang your heads in shame at letting these frauds continue business! TrustPilot, you really need to let us have "Minus Stars!"

The smart glasses arrived and will not connect with my phone. I was promised a follow up from the tech team which has failed to materialise, meaning I am left with a useless pair of expensive glasses that are not even useable as reading specs.
I keep asking for a refund, but somehow I doubt I'll see anything (through the glasses or any other way!)
UPDATE
The company is now denying that they actually sent me anything as their order number does not exist. I would seriously suggest that you do not waste your money and time dealing with these scammers

We have contacted numerous credit card companies and the FTC and have been informed that as of today this scam is now on their watch list. Just because they're given a platform on YouTube to advertise, doesn't make them legit. We purchased glasses and never recieved them. Beware, once "shipped" the tracking number they will issue you is fake. Everything up to the point of sale seems legit-including the slick website- until they have your money. Calls go unanswered, emails the same. Crickets. No point of contact for a refund. Besides AI responses, no customer service even exists. DO NOT BUY ANYTHING FROM THIS COMAPNY. IT IS A SCAM!
Their "returns /refund" address kind of gives it away:

Alpine Wear Returns Center
123 Return Street
Anytown, US 12345

BUYER BEWARE!!

I don't recommend anyone to buy from this company anything because Simply it is cheating people it's not what you see in the TV or YouTube it's just a big Lie very bad quality I don't recommended waste of money the Minute you paid for this Company you lost your money

This is the worst company on the internet. Their products don't work and they will not give a refund. Paypal supports them and I lost my case. Don't use paypal either if you make an online purchase. The multifocus frames are a scam. They don't work.

Scam, Ordered multifocal glasses and paid top dollar for them ended up getting single lens +4 glasses which are useless, i can buy them locally for 10% of the price paid. They won't respond to emails and extremely disappointed with pay pal for having them as a customer and hey won't take any responsibility.

This company is a scam- the glasses that I received were 4.5 and way too strong and when I tried to return, they refused and said I had to wear them for a few days to get used to them. If I had, I would have lost the eyesight that I have! Please make people aware of this! Only gave 1 because you didn’t have minus 10!

Hi , seems hoax for me now, as I keep following up for months after I saw tracking mentioning it arrived in Dubai, am getting bot replies with no specific details

The company promises multi-focused glasses. They don't work and they won't do anything except exchange or maybe a partial refund. These glasses are cheap and cheaply made.

Even one star is waaay too much.
If you think about buying something: RUN!!

The "VisionSync Multifocal Glasses" that should apply to my eyes automatically and "magic" because of this "special liquid" within the lenses and turn into sunglasses are in fact cheapest plastic reading glasses +2.50 which are eligible to destroy my eyes finally.
Math: cheap plastic reading glasses made in China worth 0.50 Cents (EUR or USD, take whatever you want) sold for EUR 29 = I'm the idiot :-D

The refund process for this garbage is ridiculously slow and ends in a store voucher at Alpinewearshop...
Again: I'm the idiot.

Everything this company does borders on fraud.

Utter rip off. Can't get my order delivered. Can't get a refund, so they basically stole my money. Who can I contact to make a complaint with a governing body.

Fake site !
Never trust they just took the money and nothing was shipped

This is scamming platform.
Reading glasses from the publicity platform are completely different..
I have received​ a pair of reading glasses it is just simple cheap low quality reading glasses from aliexpress China
"Do not buy from this platform"

I agree with all the comments! Same experience and no money back
A bot claiming to be a person and the owner referred me alpinewearshopgmail.com
TOTAL SILENCE
AVOID

DON'T even considering buying from here!

They are 100% scam... only thing professionel at this shop is how the steal your money and the buying platform.

I bought their magical glasses that should adjust to your eyes... got a cheap normal +2.5 worthless glasses that I couldn't wear at all as I am on one-2,75 and -2,5 on the other.

Refund or return they pull out... have been writing to them or with their AI for 2 months... nothing serious comes out of this...

They don't give a shit

This is fraud. Cheap Chinese Shit product. I can buy an equivalent make at our pharmacy for $2 . We had the same experience with Temu and Shein. The glasses are not bi-focal. They don’t ask you for the strength for your eyes but rather your age. It’s poorly packaged in a small plastic carrier bag . You still have to pay customs for this product. They don’t deliver it to your door but to a post office far away from you. We cannot wear this shit . Someone should ban all these Chinese Site . We will never buy online again no matter what . I hope that Donald Trump will bomb these Chinese scammers into oblivion.

Its a scam they don't send the bought item (smartglasses) but a cheaper model. They don't react om n my mails or internal complains

I ordered 2 x multifocal technology spectacles from then the 12 December 2025 , one month later, I emailed Alpine wear for a refund, as the tracking continues to show stuck in China . They requested all the information for a refund which never happened. I gave up, knowing I will not get a refund. The 10 th February 2026 I received a notice " Package out for delivery"

The spectacles was poorly wrapped, and had scratches on the horrible plastic lenses. The quality is worse than toy spectacles from a toy shop . According to the advert it is suppose to change color when outdoors , and adjust to your eyes whether far or near sighted. What I got and what they advertised is 1000 % different.
To return the spectacles from South Africa is not viable, because this is not a trustworthy company. Be aware to purchase anything from them

Absolute rubbish everything is blurry and the quality is rubbish as well. You can buy better from a $2 junk shop. And it took nearly 3 month's for them to arrive. Definitely do not waste your money.