We live in Bellevue, NE. The closest Alpha repair center is in Omaha,NE. Travel distance over 12 miles. If vehicle is damaged or leaking, that distance of driving would cause more damage to vehicle.... See more
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Review summary
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Reviews shaping this summary
Covered my water pump and helping me fix my leaking coolant ! I appreciate their help with my 2018 mustang on my first repair with them!
Have had the transmission, front lower control arms, and rear window latch go out on our suburban at 2 different times. Both times they covered without any hassle. One part was considered not covere... See more
Quick no hassle service. Within three hours of the mechanic finding the problem the repair was approved. My only involvement in the process was answering three or questions. If I buy another used veh... See more
Company details
Written by the company
Alpha Warranty Services provides a full line of unique and valuable vehicle service contract programs. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top VSC providers in the industry.
Contact info
PO Box 95790, 84095, South Jordan, United States
- 800-662-5519
- customerexperience@alphawarranty.com
- alphawarranty.com
3.6
Average
837 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Do Not Use!
Edit: If you're considering buying an Alpha warranty, and their reply to this review makes you think they value customer experience/satisfaction, then go for it.
I’ve had an extremely frustrating experience with Alpha during the replacement of my truck’s transmission. To start, Alpha’s adjusters stalled the process for nearly a week. My mechanic was given the runaround, and my claim wasn’t approved until four business days after I dropped off the truck. Because of that delay, I’ve had to pay far more for a rental car than Alpha is willing to reimburse. I’m also being forced to pay over $1,000 out of pocket for this repair, even though my "deductible" is only $100. The additional costs are from exclusions buried in the fine print of the policy, costs that were never clearly explained upfront. On top of that, Alpha has only approved about two-thirds of the labor hours required for the repair. They are refusing to cover labor that isn’t technically the transmission swap itself, but is absolutely necessary to complete the transmission replacement correctly. My mechanic is using the same Alldata labor database they use, and I've known him for years. He isn't the problem. They also required my mechanic to take apart components and provide photos of metal shavings in the transmission pan—even though the truck was already throwing a diagnostic code for a failed seventh gear. And they're not paying that labor either. When I called Alpha to address the labor discrepancy, the customer service representative told me there was no one who could help me. All he could see was the claim information, and adjustors don't speak with customers. I ultimately had to call back pretending to be the mechanic just to speak with an adjuster, and even then, nothing was resolved. My mechanic suggests to use Route66 instead.
16 February 2026
Unprompted review
Reply from Alpha Warranty Services
Hi Jason,
Thank you for taking the time to share your experience. We understand how stressful a major repair like a transmission replacement can be, and we appreciate the opportunity to address the concerns you raised.
After reviewing your contract and claim (CL10795513), we want to clarify the timeline and process. The claim was initiated on February 18, 2026, and our adjuster followed standard procedures to verify the failure, request inspections, and obtain part quotes. By the morning of February 20, the claim was fully prepared for approval and pending your decision on whether to proceed with our vendor-supplied part or the repair facility’s part. That decision was not communicated to us until February 23, which contributed to the overall delay.
Regarding labor hours and out-of-pocket costs, coverage determinations are based strictly on the terms of the service contract. Approved labor times are calculated using industry-standard guides such as Alldata, Mitchell, and ProDemand. These approved hours can differ from what a repair facility may request, particularly for diagnostic or ancillary labor that is not covered under the contract. When a repair facility’s charges exceed the contract’s allowances, those differences become the customer’s responsibility. Our customer service management team, including our training manager, communicated these details directly and in writing.
While adjusters typically work directly with repair facilities to streamline the technical aspects of a claim, our customer service team remains available to explain coverage decisions and next steps to contract holders.
We regret that this experience did not meet your expectations. Our goal at Alpha Warranty Services is to administer claims fairly, transparently, and in accordance with the contract terms. If you would like us to review any remaining questions about your coverage or discuss additional options, we encourage you to contact our team again at 800-662-5519.
Terrible Experience - Will Never Be Purchasing A Warranty Through Alpha Again
Absolutely terrible experience working with this company. The communication between Alpha and the repair facility has been so slow and drawn out. They won't provide a rental car until repairs have been started on the vehicle. It has been over 3 weeks now and the repair facility still hasn't been able to start repairs on my vehicle yet. They will mark anything they possibly can as "Ineligible." Alpha is only covering 14.2 hours of Labor when Ford is telling me the repairs will take 25 Hours. Why is there such a big discrepancy there???
28 January 2026
Unprompted review
Reply from Alpha Warranty Services
Derek,
Thank you for taking the time to share your experience. We understand how frustrating it can be when a vehicle repair takes longer than expected, especially when you are relying on updates from multiple parties.
We would like to clarify a few important points regarding your claim. The claim was opened on January 28 for a transmission concern under a PriorityOne contract. Early in the process, the repair facility was advised that a transmission pan teardown was required to move the claim forward. There was a delay of approximately one week while waiting for the repair facility to complete this step. Once teardown was confirmed, an inspection was scheduled, but inspector availability in the area caused an additional delay. To prevent further wait time, a self-inspection was requested and completed, allowing the claim to be reviewed and authorized on February 13. Final authorization occurred after the repair facility confirmed its parts decision on February 18.
Regarding labor hours, coverage is determined by the terms of the service contract, which specifies the use of the ALLDATA® labor guide. ALLDATA lists 12.0 hours for transmission removal and replacement, along with approved diagnostic and teardown time, totaling 14.2 covered labor hours. While the repair facility requested additional labor, the contract does not allow us to exceed the published labor standards.
Rental coverage is available under the contract based on approved labor hours and is typically reimbursed. At this time, there were no rental charges submitted with the claim. If a rental was obtained, our customer service team can review reimbursement options and explain how rental benefits apply.
We understand that delays involving inspections, repair facilities, and parts decisions can feel overwhelming, and we regret the inconvenience caused by the overall timeline. Our goal is always to apply the contract terms consistently and move claims forward as efficiently as possible.
If you would like to discuss your claim further or have questions about rental reimbursement, our customer service team is available to assist you directly at 800-662-5519.
-Alpha Warranty Services
Stay away at all costs!
Alpha warranties are quick to take you money & NOTHING will be covered. I would STRONLY urge you to AVOID this company as a whole. no ownership when it comes to anything!
17 February 2026
Unprompted review
Reply from Alpha Warranty Services
Jody,
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and understand that when repairs don’t go as expected, it can feel especially discouraging.
After carefully reviewing your service contract and the claim, the decision was made based on the coverage you selected at purchase. Your plan is the A+ contract, which provides coverage only for specific components listed in the agreement. Within the fuel system section, coverage applies to the fuel pump, fuel injection pump, and metal fuel delivery lines. Individual fuel injectors are not included under this plan, which is why the claim could not be approved.
We want to clarify that claim outcomes are not intended to avoid responsibility, but to apply the contract terms consistently and fairly for all customers. In this case, the coverage limitations of the selected plan were reviewed with both the repair facility and with you when you contacted our team.
We apologize for the frustration this situation has caused. If you would like to discuss the claim further or review your coverage in more detail, our customer support team is available at 800-662-5519.
-Alpha Warranty Services
Alpha Warranty Service is a complete joke …
Alpha Warranty Service is a complete joke. They rejected my son’s claim of the motor blowing up. They said that because the receipt didn’t give part numbers for the oil change that they wouldn’t cover the motor because the receipts for preventative maintenance wasn’t clear enough. So they rejected the claim. So now my 20 year old son has a $18000 dollar truck that he has worked hard for that he will have to pay another $10000 to get it running again. He done the maintenance as it was supposed to be done. But they refuse to fix the issue.
12 February 2026
Unprompted review
Reply from Alpha Warranty Services
Brandon,
We’re sorry to hear about your experience. Providing clear coverage and fair support is always our priority.
Based on the information provided, we have been unable to locate a contract or claim that matches the details in your review. To allow us to investigate further and confirm the specifics of your coverage, we kindly ask that you provide your contract and claim number. You can reach us at 800-662-5519.
With that information, we can review your account, clarify any questions, and work toward a further understanding.
Thank you for bringing this to our attention.
– Alpha Warranty Services
good service..
7 February 2026
Unprompted review
So thankful I purchased this warranty
Took my vehicle to the dealership when the parking brake was stuck on and I ended up not paying anything out of pocket in the end! I did nothing other than get my vehicle there. The dealership and Alpha took care of the rest.
5 February 2026
Unprompted review
The whole process was easy
The whole process was easy! Alpha’s customer service was wonderful from the start. I’m so thankful that they helped us get back on the road
21 January 2026
Unprompted review
Can't say enough good things about my…
Can't say enough good things about my experience with Alpha!! My transmission needed replacing on my F-150 and I'm so happy I had Alpha and their extended warranty on my side. Highly recommend their services and products. Will definitely use them again on my next vehicle.
30 November 2025
Unprompted review
my car has been down for 20 days and…
my car has been down for 20 days and still on ok to repair it is the engine
23 January 2026
Unprompted review
Reply from Alpha Warranty Services
Hi Jim,
Thank you for taking the time to share your experience. We understand how frustrating it is to be without your vehicle, especially when an engine concern is involved, and we sincerely apologize for the inconvenience this has caused.
Your claim was opened on January 14 and has required multiple technical steps that can take time, including a full teardown, third-party inspection, and additional diagnostic results from the repair facility. These steps are necessary to ensure the claim is reviewed accurately and fairly under the terms of the contract. Once the remaining diagnostic information is received, the claim will be submitted for final approval, which involves multiple parties.
While this process can feel lengthy, it is not an automatic approval or denial delay. It is part of the due diligence required for higher-dollar repairs like engine failures. We apologize for the frustration caused by the situation. Our team is actively monitoring the claim and working to move it forward as quickly as possible.
If you would like to discuss the status further or have questions about the next steps, we encourage you to contact our team directly at 800-662-5519.
We appreciate your patience and the opportunity to address your concerns.
Sincerely,
Alpha Warranty Services
I am highly dissatisfied .....
I am highly dissatisfied with the extended warranty I purchased from the dealership. I recently bought a 2011 Dodge Ram without knowing of any existing issues. After driving for three hours, I decided to call Alpha Warranty for an update. They asked me to describe any problems, but since I was unaware of any issues, I took the vehicle to a repair shop for further examination. I hoped it wasn't anything serious, but after about a week or two, I discovered that the car had engine failure.
The repair shop contacted Alpha Warranty to file a claim, but to our shock, it was denied. They claimed it was a pre-existing issue. I was taken aback because I had just discovered the engine problem myself. We couldn't believe they insisted that we had prior knowledge of the issue. How could it be a pre-existing problem when I had just bought the car and driven it home without knowing of any defects? That's precisely why I took it to the repair shop—to find out what was really going on.
Later, I learned that I was facing a significant engine problem, which has now become a costly issue. Alpha Warranty denied our claim, asserting that we were aware of the problem. I was frustrated and confused about their definition of "pre-existing," as I had no idea what was wrong with the car initially.
I contacted Alpha Warranty for assistance, as instructed in my warranty agreement. They recommended specific service centers for evaluation. When I brought my car to one of these authorized locations, the technicians informed me that I needed to replace the engine.
When I reached out to Alpha for clarification, I asked for the specific lines in the warranty contract that they referenced in their denial. I also requested to speak to a supervisor to contest their decision. To my dismay, I was informed that there was no option to speak with anyone higher up, leaving me financially burdened and deeply frustrated.
I attempted to communicate with Alpha multiple times, but their service team refused to cooperate, especially since we had no idea what to expect regarding the car's issues. My overall experience with Alpha Warranty has been highly disappointing. The money I spent on the warranty feels wasted, and I received no real support.
Initially, Alpha Warranty was helpful, but once they learned of the engine failure, they quickly denied our claim. They changed their wording to suggest it was a pre-existing condition, even though I was unaware of any issues when I bought the car. They informed the repair shop that we had known about the problem all along, which was simply untrue. I was frustrated with three of their staff members, as their responses were unhelpful. One representative even told me, "Sorry, we can't help you." I requested that they document our conversation, assuring them I was aware that it was being recorded. When they claimed ignorance of the situation, I reiterated that I, too, was unaware and questioned how they could classify it as pre-existing when we didn't even know what was wrong with the car in the first place.
13 January 2026
Unprompted review
Reply from Alpha Warranty Services
Sara,
We’re sorry to hear about your experience and understand how disappointing it can be when a repair does not meet expectations. Providing clear coverage and fair support is always our priority.
At this time, we have been unable to locate a contract or claim that matches the details in your review based upon the information provided. To allow us to investigate further and confirm the specifics of your coverage, we kindly ask that you provide your contract and claim number.
With that information, we can review your account, clarify any questions, and work toward a further understanding.
Thank you for bringing this to our attention.
– Alpha Warranty Services
amazing experience thank you 🙏
7 January 2026
Unprompted review
Very easy
I didnt have to do anything other than hand the dealership my warranty information to get my vehicle repaired. Very happy with my warranty.
24 December 2025
Unprompted review
Quick and easy to work with
Very helpful over the phone. The process was simple and quick.
30 December 2025
Unprompted review
The service was top-notch!
26 December 2025
Unprompted review
Quick Response
Alpha was quick to respond positively to Austin Infiniti when my seat motor failed. Did not have a complete copy of my warranty document. Alpha Rep immediately emailed original agreement.
17 December 2025
Unprompted review
They are amazing true to there word
They are amazing true to there word . I’m so great full for them .
26 December 2025
Unprompted review
Don't use this company
Don't use this company,they are a scam,take your money to another warranty company,the dealership sold me this warranty and they have denied every claim I have submitted,DONT USE THIS COMPANY,THEY ARE TRASH
26 December 2025
Unprompted review
Reply from Alpha Warranty Services
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how disappointing it can be when a repair does not meet expectations. Providing clear coverage and fair support is always our priority.
At this time, we have been unable to locate a contract or claim that matches the details in your review. To allow us to investigate further and confirm the specifics of your coverage, we kindly ask that you contact our team at 800-662-5519 and reference your contract or claim number.
With that information, we can review your account, clarify any questions, and work toward a further understanding.
Thank you for bringing this matter to our attention.
– Alpha Warranty Services
SCAM! Do not buy their warranty!
I filed a warranty claim on my Infiniti G37 because it over heated. One of the things that needed to be replaced was the radiator thermostat. This item is listed as covered under the warranty. However, if you read the fine print of the contract it states that no parts of the cooling system are covered if the car overheats. I’d love to know when else you would replace the thermostat. They list things that are covered and then list instances where they are not covered, which negates all coverage. This warranty is a SCAM! I’m shocked that anyone has ever had any repairs performed under this warranty. If they won’t pay $500 for a thermostat replacement that is listed in their coverage, they definitely aren’t going to pay for any other issues.
22 December 2025
Unprompted review
Reply from Alpha Warranty Services
Paul,
Thank you for taking the time to share your experience. We understand how frustrating it can be when a claim does not result in coverage, especially when the repair involves a component that appears in the covered parts list.
After reviewing your claim and service contract, the repair facility reported that the thermostat failure occurred as a result of engine overheating. While thermostats may be listed as a covered component under certain plans, the contract also outlines specific exclusions. Failures caused by overheating are addressed in the “What Is Not Covered” section and apply to cooling system components when the failure is directly related to an overheating condition. In this instance, the determination was based on the documented cause of failure rather than the part itself.
It may also be helpful to clarify that a thermostat can fail for several reasons, including being mechanically stuck open or closed, clogging, or other mechanical issues. Coverage decisions are based on the reported cause of failure and how it aligns with the terms and conditions of the contract.
If you would like to further review the claim decision or discuss the contract language in more detail, our team is available to talk further at 800-662-5519. We appreciate the opportunity to address your concerns.
Respectfully,
Alpha Warranty Services
Repairs covered without any problems
23 December 2025
Unprompted review
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