Their analysts explained hedging to me in a way I finally understood. I've watched YouTube videos fro months and still felt confused, but one call with AlpCaps cleared it up. That call alone made my... See more
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Review summary
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Company details
Written by the company
ALP Brokers SA, established on April 21, 2023, is a Swiss-based brokerage firm. Operating as an independent entity, the company is registered with the Swiss Financial Market Supervisory Authority (FINMA) under the registration number F01424921.
Contact info
182-184 High Street North East Ham, E6 2JA, London, United Kingdom
- +447445014584
- info@alpcaps.com
- alpcaps.com
1.9
Poor
47 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
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i wouldn't be big on advising anyone to…
i wouldn't be big on advising anyone to use this broker , they schemed me from the beginning and would have continue if i didn't listen to my aid
14 March 2025
Unprompted review
Reply from Alpcaps
We take all feedback seriously, James, but it’s important to clarify that at AlpCaps, we operate with the highest standards of transparency and integrity.
We understand your frustration, but rest assured, any claims of being ‘schemed’ are simply unfounded. Our platform is designed to provide clients with the tools and support they need to succeed. We have a dedicated support team, and we ensure every client receives the guidance they need, whether they’re a beginner or a seasoned investor.
I tried to withdraw money…
I tried ton withdraw money then I was asked for the tax on it that was 2,080 then they wanted another 479 dollars told me the the money would be I'm my act right away but that never happened then I get a call that I need to pay another 2,000 then he told me that if I send 1 thousand it would be ok but I would not send anymore money
7 April 2025
Unprompted review
Reply from Alpcaps
Thank you for reaching out. We understand your concern regarding the withdrawal process. Our support team has received your request and will be in touch with you straight away, to assist further. Please be advised that in some cases, payment providers may require additional verification or documentation before they can release a transfer. While we have processed the withdrawal on our side, the payment provider’s request for further information is beyond our control. Rest assured, we are here to help guide you through the process and ensure that everything is handled appropriately. If you have any further questions or need additional assistance, please don’t hesitate to contact our support finance team.
Wanted to invest in Dogecoin but they…
Wanted to invest in Dogecoin but they didn't offer it. How are they even in business
23 April 2025
Unprompted review
Reply from Alpcaps
Thank you, Darry, for your interest in AlpCaps. We understand your wish in Dogecoin, and we want to clarify that asset DOGE/USDT is indeed available on our platform, alongside of other assets. It’s possible there was a misunderstanding during your interaction with our advisory team. Our advisors are committed to recommending assets based on their potential for profitability and suitability for your investment goals. We encourage you to reach out for further clarification on how we can resolve this and assist to maximize the return on your portfolio.
Tried to withdraw mu bonus before…
Tried to withdraw mu bonus before making a trade. Got denied. Scam!
19 April 2025
Unprompted review
Reply from Alpcaps
Your feedback is Unprecedented, Ben. We truly understand your frustration.
The bonus system is structured with clear conditions: trading activity is required before any bonus can be withdrawn. This isn’t hidden - it’s part of the agreement every client accepts when activating their account.
Attempting to withdraw a bonus before meeting those conditions will always be denied. That’s not a flaw; it’s policy. And it exists to protect the fairness of the platform for every active trader. If your focus is on trading, everything you need to succeed is already in front of you.
Alpcaps Team.
Margin Alert Issues
Custom margin alerts are useful but seem to lag occasionally. alpcaps provided an alert system that needs refining for better reliability.
7 April 2025
Unprompted review
Reply from Alpcaps
Hi Kaden,
You’re absolutely right to point it out - and we appreciate you calling it as it was. During that rollout, the platform went through one of its major infrastructure updates. It caused a brief window where performance didn’t meet our standards, but the system adapted fast, and stability followed. That’s how we operate: direct, fast, and always improving. Appreciate your patience - and your precision.
Solid Risk Controls
Risk management features are reliable, though some settings can be a bit confusing at first. Anthony helped me navigate them.
29 March 2025
Reply from Alpcaps
Hi Alison,
Appreciate the honest feedback. Risk management is where smart trading starts. And while the tools run deep, they’re designed to give you control once dialed in. Glad Anthony was there to guide you through the platform. With our team, you're always in the right hands. Let’s keep moving forward.
Issues making withdrawal …
My initial experience with the company was good. I got prompt responses from my advisors phone calls every day explanations of what was going on in the market and daily trades made I saw My profit slowly growing. I might’ve been naïve assuming that making a withdrawal would be as simple as making a deposit but I assumed the process would be just as seamless. None of my advisors actually explained to me that withdrawals would come with a fee that could not be subtracted from your account balance meaning you would have to put in additional money before you could take any out. It was at this moment that I started to realize I might be involved in a crypto scam. I’ve been trying to withdraw my money for the past 2 to 3 weeks and I keep being told there’s no way other than to pay a fee or pay a fine. I keep insisting that the fine or the fee should be Deducted from my total account balance but they’re saying according to their regulations so that can’t be done. Has anyone else had issues making withdrawals? How can I trust a Financial institution that is asking me to deposit more money when they have never shown me that I can actually make a withdrawal of said money ?? Please help!
25 February 2025
Unprompted review
Reply from Alpcaps
Dear Abigail Carter,
Thank you for your feedback. We sincerely apologize for the frustration you've experienced regarding the withdrawal process. We take customer concerns seriously and strive to ensure that every client understands the terms and conditions of their accounts, including fees and withdrawal policies, at the outset of our relationship. While it’s true that some fees may apply when making withdrawals, they are clearly outlined in our agreement and explained by our advisors. We also believe that transparency is key, and our team is always available to help clarify any questions or concerns you may have.
We understand your concerns about the withdrawal process and are committed to resolving any outstanding issues as quickly as possible. We encourage you to reach out to our dedicated support team at [+14388191422] so we can assist you further and expedite the resolution of your withdrawal request. We value your business and remain committed to providing the highest level of service and support.
Sincerely, Alpcaps
I’ve been using this brokerage for…
I’ve been using this brokerage for about three months, and my feelings are quite mixed. On the positive side, the interface is fairly intuitive, and I’ve never run into major technical glitches. The market data is usually up-to-date, and their educational resources do a decent job of breaking down complex topics. On the downside, I’ve noticed that execution times lag during high-volatility periods, which can lead to slippage. Also, customer support is prompt, but the answers they provide are sometimes too generic. Overall, I’m hovering at three stars because there’s potential here, but they need to iron out a few kinks.
15 January 2025
Reply from Alpcaps
We truly appreciate you taking the time to share such a detailed and balanced review. Ensuring our clients have the best tools and insights is a top priority for us. Market conditions can sometimes impact trade execution across all platforms, but we're continuously working on optimizing performance to minimize slippage. Your feedback on customer support is also valuable—we aim to provide precise, actionable responses, and we’ll take this as an opportunity to refine our approach.
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