I would avoid this company purely due to their return policy. The customer pays shipping both ways, so you are essentially paying for the privilege of trying something on. When your return an item, yo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The customer service was SO quick to respond to my email. Lightning quick- within minutes. I accidentally ordered the wrong color and did not realize until I placed the order- I requested if they coul... See more
Company replied
Absolutely in love with this store! Every piece looks stunning the designs are so elegant, feminine, and thoughtfully created. You can really feel the passion and attention to detail in every collect... See more
Company replied
I ordered three dresses throught the buy two get one free promotion but never got a confirmation email or anything. I checked my card and the charge was there I emailed them twice got the same generi... See more
Company replied
Company details
Written by the company
Founded in 2019, Almond Muse is committed to creating well designed pieces that combine simplicity and elegance. Our focus is on timeless styles with quality craftsmanship, offering versatile dresses made to be worn effortlessly for any occasion.
Contact info
United States
- +1 (213) 857-0481
- info@almondmuse.com
- almondmuse.com
Breach of guidelines
If I could rate this a zero I would
If I could rate this a zero I would. Ordered 3 dresses 2 months ago and the package was lost. Reached out to customer service who said they would send out a new shipment but they never sent one out. I ordered dresses to arrive in February for an event and still have not received anything. Waiting to receive a refund now. Stay away from this store. Not worth it at all.
29 January 2026
Unprompted review
Reply from Almond Muse
Hi AO,
We’re truly sorry to read about your experience and understand how frustrating and disappointing this must have been, especially when the dresses were intended for a specific event. This is certainly not the level of service we strive to provide, and we regret the inconvenience and stress this situation has caused.
At Almond Muse, we take great pride in ensuring orders are delivered as expected and that our customers are supported every step of the way. When a parcel is lost in transit, our intention is always to resolve this promptly, whether through reshipment or refund, and we’re very sorry that this did not happen in a timely manner in your case.
We would really appreciate the opportunity to look into this further and ensure your refund is properly processed. Please reach out to us directly at info@almondmuse.com with your order number so our team can review the status and assist you as quickly as possible.
Kind regards,
Almond Muse Customer Support
I had a very disappointing experience…
I had a very disappointing experience with this company. I received a damaged dress, and instead of sending me a replacement in proper condition, they only offered store credit—and not even for the full amount I originally paid.
What’s most frustrating is that I was told they would honor the original sale price if I repurchased the dress, but they later went back on that promise and refused to do so. Because of this, I’m now out money for a mistake that was entirely theirs.
This dress was intended for my engagement photos, and their lack of accountability left me scrambling and ultimately unable to use it. Poor customer service, misleading communication, and no real effort to make things right after sending a faulty product. I would not recommend purchasing from this company.
29 January 2026
Unprompted review
Reply from Almond Muse
Hi Gabriela,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the disappointment this caused, especially given how important the dress was for your engagement photos. We completely understand how upsetting it is to receive a faulty item and then feel let down by the resolution offered.
At Almond Muse, we take great pride in both our product quality and customer care, so we’re genuinely sorry that this situation left you feeling unsupported. While store credit is the standard resolution outlined in our policy for sale items, we understand your frustration regarding the communication around the original sale price and how this impacted you. This is not the experience we aim to provide, and we regret the stress this caused during such a meaningful time.
We would really appreciate the opportunity to review your case again and look into what happened more closely. Please reach out to us directly at info@almondmuse.com with your order number so our team can reassess and assist you further.
Kind regards,
Almond Muse Customer Support
What stood out to me most was how…
What stood out to me most was how natural it felt wearing it. Nothing felt forced or awkward. I felt relaxed, confident, and comfortable all at once.
29 December 2025
Unprompted review
Reply from Almond Muse
Hi Vanessa,
Thank you so much for sharing your experience! We’re thrilled to hear that the dress made you feel relaxed, confident, and comfortable, exactly what we hope every wearer feels when trying Almond Muse pieces. Knowing that it felt natural and effortless on you truly makes us happy.
With care,
Almond Muse Customer Support
I ordered this on a bit of a whim and…
I ordered this on a bit of a whim and didn’t expect much, especially since I’m picky with dresses. When it arrived, I noticed straight away that it looked better than the photos. Once I tried it on, it just felt easy. I didn’t need shapewear, didn’t feel self conscious, and that alone makes it a win for me.
5 January 2026
Unprompted review
Reply from Almond Muse
Hi Blake,
Thank you for sharing your experience! We’re so happy to hear that the dress exceeded your expectations and felt effortless to wear. Knowing that it made you feel comfortable and confident without extra effort is exactly what we aim for with every Almond Muse piece.
With care,
Almond Muse Customer Support
This is a scam
This is a scam.
The dress that came to me doesn't look like the dress in the offer, the quality is very poor and it just looks bad. When I wanted to return this product they offer only store credit instead of monetary refund.
Also, I made one order by accident and I cancelled it immediatly and they promised to give me refund in 10 working days but it never came. Now I am trying to get my money back involving my bank.
Better to stay away from this shop, it is not worth it.
4 December 2025
Unprompted review
Reply from Almond Muse
Hi Magdalena,
We’re very sorry to hear about your experience and completely understand your frustration. At Almond Muse, we take pride in the quality of our garments and the care we provide to our customers, and it’s clear that your experience did not reflect this.
To clarify, our return policy differentiates between full-priced items, which are eligible for refunds or store credit, and sale items, which are eligible for store credit only. This policy is outlined on our website and at checkout to ensure transparency.
We would greatly appreciate the opportunity to review your orders in detail and help resolve any outstanding issues. Please reach out to us at info@almondmuse.com
with your order numbers so our team can personally assist you.
With care,
Almond Muse Customer Support
So I usually don’t leave reviews
So I usually don’t leave reviews, but this one deserved it. The fabric feels surprisingly soft and has that nice weight to it where it hangs properly instead of clinging. I wore it to a small family get together and felt dressed enough without feeling overdone. It’s one of those pieces that makes you feel calm wearing it, if that makes sense.
20 January 2026
Unprompted review
Reply from Almond Muse
Hi Larry,
Thank you so much for taking the time to leave a review! We’re delighted to hear that the fabric and fit of the dress made you feel comfortable, calm, and effortlessly put together. Knowing it worked so well for your family gathering truly means a lot to us.
With care,
Almond Muse Customer Support
I was worried it might feel stiff when…
I was worried it might feel stiff when it arrived, but it didn’t at all. It feels light but still structured enough to look nice. I kept it on longer than planned because it just felt good to wear.
16 January 2026
Unprompted review
Reply from Almond Muse
Hi Patrícia,
Thank you for sharing your experience! We’re so glad to hear that the dress felt light, comfortable, and still structured enough to look polished. Knowing you enjoyed wearing it so much that you kept it on longer than expected truly means a lot to us.
With care,
Almond Muse Customer Support
Great dresses with beautiful designs…
Great dresses with beautiful designs and overall excellent quality. The only downside is that the zippers don’t glide very smoothly. Aside from that, the fabric is stretchy yet still feels structured and durable and the fit is very flattering it really hugs your curves nicely.
25 January 2026
Unprompted review
Reply from Almond Muse
Hi Lisa,
Thank you so much for your feedback! We’re thrilled to hear that you love the designs, quality, and fit of your dresses. We appreciate your note about the zippers and will take it into consideration as we continually refine our products. It’s wonderful to know the fabric feels both structured and flattering while still being comfortable.
With care,
Almond Muse Customer Support
Do not buy- POOR QUALITY
Do not buy- POOR QUALITY . When the dress arrived I was disheartened. The quality was poor and it didn’t look like it did in the picture. It wasn’t breathable. It wasn’t true to Size when I tried to return it. They had all these caveat about how it was meant to be returned until which country they made it so difficult that I tried to get it. Alter the dress is now costing me $140 to get altered when the dress cost me $140 to buy.
25 December 2025
Unprompted review
Reply from Almond Muse
Hi Carissa,
We’re very sorry to hear about your experience and completely understand how frustrating this must have been. At Almond Muse, we take pride in the quality of our garments and aim to represent them accurately in our photos and descriptions, so it’s disappointing to hear this was not reflected in your order.
We also want to clarify that our return and alteration policies are designed to comply with international shipping requirements, which can vary by destination. That said, we genuinely regret any inconvenience or additional expense this caused you.
We’d like the opportunity to review your order and assist further if possible. Please reach out to us at info@almondmuse.com
with your order number so our team can look into this and help provide a solution.
Kind regards,
Almond Muse Customer Support
I didn’t plan on loving this dress as…
I didn’t plan on loving this dress as much as I do, but here we are. I put it on just to try it and ended up keeping it on for the rest of the day. It sits nicely on the body without feeling tight anywhere, which is rare for me. I wore it out to dinner later that evening and felt comfortable the entire time, no pulling or adjusting, which honestly matters more to me than anything else.
11 January 2026
Unprompted review
Reply from Almond Muse
Hi Zoë,
Thank you so much for sharing your experience! We’re delighted to hear that the dress fit so comfortably and made your day, and dinner, feel effortless. Creating pieces that sit beautifully on the body without restriction is exactly what we aim for, so it’s wonderful to know it worked so well for you.
With care,
Almond Muse Customer Support
This place is a SCAM
This place is a SCAM! The dress did not come like it was shown on the website. Worse was it came soiled and they expected me to pay for the return! Their customer service was terrible! They are not willing to help and just want your money! SCAM! BEWARE!
Customer service replied but they really did not help. They still expected me to pay for the return label and only willing to give me store credit THAT WILL EXPIRE when it is useless to me when my body type does not fit their clothing.
16 January 2026
Unprompted review
Reply from Almond Muse
Hi Tiffany,
We’re very sorry to hear about your experience and completely understand your frustration. At Almond Muse, we take pride in the quality of our garments and in providing attentive customer service, and it’s clear that your order did not meet the standards we aim for.
Defective or soiled items are always taken seriously, and we want to ensure that any issues are addressed appropriately. We would appreciate the opportunity to review your order in detail and assist you further. Please reach out to us at info@almondmuse.com
with your order number so our team can help resolve this matter.
Kind regards,
Almond Muse Customer Support
Return smooth (so far)
I did all that was asked of me and hoping that the kind lady will have the company send me a full refund on my credit card. She seemed very helpful and I returned the 3 dresses UPS w/tracking no. 1ZE0A6280357818812.
Hoping all goes as said it would. Thank you Almond Muse.
16 January 2026
Unprompted review
Reply from Almond Muse
Hi Ann,
Thank you for sharing your experience! We’re glad to hear that our team was able to assist you and provide clear guidance throughout your return. We appreciate you providing the tracking information, and we’ll ensure your case is reviewed so the refund is processed as quickly as possible.
With care,
Almond Muse Customer Support
This dress quietly became one of my…
This dress quietly became one of my favourites without me realising it. I wore it once, then again a week later, and now it’s somehow always clean and hanging at the front of my wardrobe. It’s comfortable but still looks intentional, which is exactly what I want when I don’t feel like putting effort into an outfit.
2 January 2026
Unprompted review
Reply from Almond Muse
Hi Alexandre,
Thank you so much for sharing your experience! We’re thrilled to hear that this dress has become one of your favourites and that it’s both comfortable and effortlessly stylish for you. Knowing it brings you confidence and ease when getting dressed truly means a lot to us.
With care,
Almond Muse Customer Support
DO NOT ORDER
I purchased two dresses from this website in the smallest size available, and neither fit properly. They were too large in the chest, too tight in the thighs, and extremely long. On top of that, the dresses did not fully match the images shown online.
When I attempted to return them, I was told I could only receive store credit because the items were “on sale.” The issue is that the entire website is perpetually on sale—every single item is marked down at all times. These are not genuine or time-limited sales, but constant markdown pricing.
This makes the return policy extremely misleading. The site advertises “money back within 30 days of purchase,” yet because everything is always labeled as a sale item, customers are effectively never eligible for a refund. Additionally, the restriction on refunds for sale items was not clearly disclosed at checkout before payment.
I went back and forth multiple times with customer service explaining that none of their products fit me and that store credit is useless in this situation. Each response felt automated and dismissive, repeating the same script without addressing my concerns.
This experience was frustrating and deceptive. I will not be purchasing from this company again and strongly encourage others to be cautious before ordering.
UPDATE: after going back & forth for a month and filing a claim with the BBB, they said they’d give me a refund as a one time courtesy. So i returned the items and they still only gave me store credit!!! And the store credit was only 1/2 of what i originally paid for both two items.
Waiting for a response from their team, which will likely take multiple days. Incredibly frustrating how all of this has been handled.
10 January 2026
Unprompted review
Reply from Almond Muse
Hi Rebecca,
We’re very sorry to hear that your experience with Almond Muse did not meet your expectations. We take pride in both the quality of our garments and the care we provide to our customers, and it’s clear that this was not reflected in your order.
To clarify, our return policy differentiates between full-priced items, which are eligible for refunds or store credit, and sale items, which are eligible for store credit only. This policy is outlined on our website and during checkout to ensure transparency, though we understand that repeated sales labeling may have caused confusion, and we’re always looking for ways to make our policies clearer.
Sizing can vary across different styles, and we provide detailed size guides to assist customers in selecting the best fit. That said, we sincerely regret that the dresses did not meet your expectations and that our customer support communications felt repetitive rather than helpful.
We would genuinely like the opportunity to review your order in detail and explore how we can assist you further. Please reach out to us at info@almondmuse.com with your order number so our team can personally address your concerns.
Kind regards,
Almond Muse Customer Support
Stay away, shady company
Stay away! I've tried calling, emailing several times, web form, and social media. they do not respond to return requests. further, this comes up in search results:
Google shows:
Consumer Warning
Recent reviews for Almond Muse (late 2025/early 2026) mention issues with inaccurate size charts, poor quality, and a failure to honor their 30-day money-back guarantee. Trustpilot has also flagged the company for having "fake reviews" removed, suggesting a need for caution when dealing with their customer service.
OH,, they try to get you to only take store credit for returns...so if you don't like the quality of the goods they sell, you're stuck! STAY AWAY!
LOL, they responded, and said reach out to them by their email address, which THEY DON'T RESPOND TO! Pathetic! Also, you can't buy something on sale and not know if it fits or not. I bought two sizes of the same dress for that reason. These guys are terrible. I'm doing a chargeback and using their response for my claim.
12 January 2026
Unprompted review
Reply from Almond Muse
Hi Alex,
We’re very sorry to hear about your experience and understand how frustrating this must have felt. At Almond Muse, we take pride in the quality of our garments and in providing responsive, helpful customer service, and it’s disappointing to hear that you feel this was not reflected in your case.
To clarify, our return policy states that sale items are eligible for store credit only, while full-priced items may be returned for a refund or store credit, provided they meet our return conditions. These policies are clearly outlined on our website and at checkout to ensure transparency.
We take all feedback seriously and would like the opportunity to review your situation in detail to see how we can assist you. Please reach out to us at info@almondmuse.com with your order number so our team can personally help resolve any outstanding issues.
Kind regards,
Almond Muse Customer Support
SCAM!!! The dress arrived with a massive stain.
The dress arrived with a sizeable stain on the bodice near the bust area. I sent an email to the team the same day I received the package, providing timestamped photographs of the defect immediately upon opening. The stain is very visible in daylight and appeared to be oil-based. It was immediately apparent from the moment I opened the parcel and saw the dress. They then tried to say it must have occurred in transit and was my fault. There is no reasonable way that it occurred in my possession. They then said because it was on sale, all I could have was credit, even though I was entitled to a refund. A stained garment is a defective product, and for defective goods, customers are entitled to a refund, regardless of whether the item was purchased on sale. “Sale” conditions do not override statutory consumer guarantees. Bought this in November and still going back and forth with the team. FINALLY last week, they would provide me with a refund and yet nothing has come through.
25 November 2025
Unprompted review
Reply from Almond Muse
Hi Merinda,
We’re very sorry to hear about the issues with your order and the frustration this has caused. At Almond Muse, we take pride in the quality of our garments and the care we provide to our customers, and it’s clear that your experience fell far short of the standards we strive for.
Defective or damaged items, such as a stain or manufacturing fault, are always taken seriously, and customers are entitled to a full refund in these cases, regardless of whether the item was purchased during a sale. We sincerely apologize for the delays and back-and-forth communication that made this process longer than it should have been.
We would like to ensure this is resolved completely. Please reach out to us at info@almondmuse.com with your order number so our team can confirm the refund has been processed and provide any additional assistance needed.
Kind regards,
Almond Muse Customer Support
Horrible
A scam! The clothes took 2 weeks to arrive and when they finally did the quality was trash. The smell of the red Vanessa dress was repulsive, the black Malu set corset zip didn’t even worked, the amalfi dress bra cup didn’t even stay up. When I tried to ask refund they said I can’t cause it was sale item, adding to that, for a return I needed to pay for the shipping and they would give it as a credit MINUS the first shipping. For ecustoms clearance needed an invoice they never before! Please avoid this at all costs
22 December 2025
Unprompted review
Reply from Almond Muse
Hi Giuliana,
We’re very sorry to hear about your experience and understand how disappointing this must have been. At Almond Muse, we take pride in the quality of our garments and the care we provide to our customers, and we regret that your order did not meet the standards we aim to uphold.
We take reports of faulty items, construction issues, or concerns such as odor very seriously, as this is not the experience we want for any customer. Regarding refunds, our policy states that items purchased during sales or promotions are eligible for store credit only, and return shipping costs are the responsibility of the customer, with original shipping fees being non-refundable. These terms are clearly outlined on our website and during checkout to ensure transparency prior to purchase.
For international returns, customs authorities may occasionally request additional documentation such as invoices, which is handled according to courier requirements and can vary by destination. We understand how frustrating this process can feel and are sorry for the inconvenience caused.
We would genuinely appreciate the opportunity to review your order and the specific issues you encountered in more detail. Please reach out to us at info@almondmuse.com with your order number and photos or details of the items received so our team can assist you further.
Kind regards,
Almond Muse Customer Support
It is a total scam
It is a total scam ! Looks nothing like the pictures , the website reviews are fake ! I got something that looks like a fake one ! I’m so upset ! And I can’t even refund it cuz it was on sale! It’s a scaaaaaam
10 January 2026
Unprompted review
Reply from Almond Muse
Hi Meryam,
We’re truly sorry to hear how upset you are, and we understand how disappointing it can feel when a purchase doesn’t meet expectations. At Almond Muse, we take pride in the quality of our garments and in representing them as accurately as possible through our photos, descriptions, and size guides, so we regret that this was not your experience.
We’d like to clarify that we do not post or manipulate reviews on our website, customer feedback reflects genuine experiences. Regarding refunds, our policy states that items purchased during sales or promotions are eligible for store credit only, which is clearly outlined on our website and at checkout prior to purchase.
That said, we take concerns about quality and discrepancies very seriously and would appreciate the opportunity to review your order in detail. Please reach out to us at info@almondmuse.com with your order number and photos of the item received so our team can look into this further and assist you.
Kind regards,
Almond Muse Customer Support
Great brand, great people
Apart from having great products which I’ll hopefully have the pleasure to try on soon, the customer care representative was amazing and they helped me out with what I needed in the fastest and nicest way possible! Props to them!!
9 January 2026
Unprompted review
Reply from Almond Muse
Hi Elana,
Thank you so much for your kind words! We’re thrilled to hear that you’re excited to try your pieces and that our customer care representative was able to assist you quickly and kindly. Your appreciation truly means a lot to our team!
With care,
Almond Muse Customer Support
Wore this flowy maxi dress on a beach…
Wore this flowy maxi dress on a beach vacation and it was truly ideal. It doesn’t wrinkle easily, even after sitting around, and it dries super fast if it gets damp. The way it moves in the wind is stunning, especially in the evenings. I paired it with earrings and sandals and felt so effortlessly pretty. One of my favourite travel pieces now.
26 December 2025
Unprompted review
Reply from Almond Muse
Hi Kelsey,
Thank you so much for sharing your experience! We’re thrilled to hear that the maxi dress was perfect for your beach vacation and that you loved how it moves, dries quickly, and stays wrinkle-free. It’s wonderful to know it made you feel effortlessly pretty, what a compliment to our design!
With care,
Almond Muse Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.