The merchandise arrived 3 weeks after ordering. "Cotton Blend" material felt very polyester. Will attempt to return if cost is not too high to mail back. Judging from other reviews, probably won'... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery took many weeks, from Dennark? Did not arrive in time for Christmas. Return/exchange policy is bogus. None of either. Ordered a jacket at 'regular size' but it was too small. Communica... See more
Company replied
Wrote earlier 1 star review saying fabric was not stated cotton, very polyester feel. Website implies it's based in England, but when I tried to return found out it's in China. They gave me two choi... See more
Company replied
Absolutely HORRIBLE product - didn't look anything like the photos on the website. Cheap plastic materials for a $72 boot that looked like leather in the pictures. Customer support is a joke - they o... See more
Company replied
1.8
Poor
188 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
What a joke this company is i ordered a…
What a joke this company is i ordered a shirt for my dad for Christmas and still haven’t received it and now im reading all these negative comments im really worried now
28 December 2025
Unprompted review
Reply from Alma Hansen
Hello Crystal,
We’re very sorry to hear about your concern and understand how worrying it can be when an order hasn’t arrived yet. We’d really like to look into this for you and provide an update. Please contact us at support@alma-hansen.com
with your order details so we can assist you as quickly as possible.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Easy ordering
It was easy and simple ordering my beautiful coat, can't wait to see and wear it.
26 December 2025
Unprompted review
Reply from Alma Hansen
Hello Candis,
Thank you for your lovely feedback! We’re happy to hear that ordering was easy and that you’re excited to receive your coat. If you need any help or updates along the way, feel free to reach out to us anytime.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
This company is not honest about their product. The size is for small people. They now don't want to give me a full refund. I will never order from them.
They need to be honest about their product.
27 December 2025
Unprompted review
Reply from Alma Hansen
Hello Rod & Kay,
We’re sorry to hear that you’re disappointed with your experience. This is not what we want for our customers. We’d appreciate the opportunity to review your order and address your concerns properly. Please contact our support team at support@alma-hansen.com
, and we’ll do our best to assist you.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
The website was great
The website was great. Ascetics are good and the site was easy to navigate.
26 December 2025
Unprompted review
Reply from Alma Hansen
Hello Linny,
Thank you for taking the time to share your experience! We’re glad to hear you enjoyed the website and found it easy to navigate. Your feedback means a lot to us.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Size and style wasn't correct
Size and style wasn't correct. Took forever to ship. Gotta pay to ship back. Garbage company.
24 December 2025
Unprompted review
Reply from Alma Hansen
Hello Dan,
We’re very sorry to hear that the size and style were not what you expected and that the process felt frustrating. This is certainly not the experience we aim to provide. Please reach out to us at support@alma-hansen.com
with your order details so we can review the situation and assist you further.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
DO NOT order from Alma Hansen
DO NOT order from Alma Hansen! They DO NOT honor their money back guarantee. They are a fraudulent company. I submitted a report to the Federal Trade Commission. PLEASE consider yourself warned, DO NOT SPEND YOUR TIME or MONEY.
22 September 2025
Unprompted review
Reply from Alma Hansen
Hello Mary,
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. This is certainly not the experience we aim to provide. We would really appreciate the opportunity to look into your order and clarify what happened. Please reach out to our support team directly at support@alma-hansen.com
, and we’ll do our best to assist you and find a fair solution.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
I ordered some leather boots with a…
I ordered some leather boots with a wooden sole. However, it turned out be plastic with a rubber sole. One of my boots are tighter than the other. I ask for a refund and an address to return them. Never gave me a response. However, they will email you to death,but no return address. It came from China. They gave me two (2) options. Return back to China or 75% credit. They gave me 51%. I paid 68 dollars + shipping and handling. Don't trust them. My friend said if it is not sold on Amazon, don't bother. It's probably overseas.
28 November 2025
Unprompted review
Reply from Alma Hansen
Hello Dorothy,
Thank you for taking the time to share your experience. We’re very sorry to hear that the item you received did not meet your expectations and that the return process caused frustration. This is not the standard we strive for. Please contact our support team at support@alma-hansen.com
with your order details so we can review the case properly and assist you further.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Down coat
So far very good and just waiting to hear when sent and expect to arrive. Hope before bad weather gets here
21 December 2025
Unprompted review
Reply from Alma Hansen
Hello Soaringeagle,
Thank you for your feedback! We’re happy to hear that you’re pleased with your coat so far. If you’d like an update on your shipment or have any questions about delivery timing, please feel free to contact us at support@alma-hansen.com
, and we’ll be glad to help.
Kind regards,
Kaja
Customer Service Representative at Alma Hansen
Do not ever order anything from this…
Do not ever order anything from this company. The product was not as shown. Very weird material used. Said it was cotton. No invoice in the order. When I wanted to return it they said it would cost a lot to return it to China. They said they would give me 30 percent back on my order and they gave me 13 percent. Scam all the way around! I gave the item to the Goodwill and it cost way over 100 dollars.
20 December 2025
Unprompted review
Reply from Alma Hansen
Hello Carol,
We’re very sorry to hear about your experience and understand how upsetting this situation must have been. This is not the outcome we want for any customer. We’d really like the opportunity to review your case properly and clarify what happened with your order and return options. Please contact our support team directly with your order details so we can assist you further.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
I was able to find your website by…
I was able to find your website by searching for a shirt of a certain color on google.
But I don’t see a filter on your actual where I can search your products by color. It took more time to click on each item and see what colors are available.
Overall still a great expedience
13 December 2025
Unprompted review
Reply from Alma Hansen
Hello Mike,
Thank you for your feedback and for sharing your experience with our website. We appreciate your suggestion regarding clearer color filtering and will pass this along to our team for improvement. We’re glad to hear you still had a great overall experience.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
Order filled quickly.
20 December 2025
Unprompted review
Reply from Alma Hansen
Hello James,
Thank you for your review! We’re happy to hear that your order process was quick and smooth. We appreciate you taking the time to share your experience.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
Reply from Alma Hansen
Hello Paul,
Thank you for reaching out. We’d be happy to help you check the status of your delivery and provide an estimated arrival time. Please contact our customer support team with your order number so we can assist you directly.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
This is a horrible what they make…
This is a horrible what they make people go through for trash. Notice in the reviews they favorite words are, werevsorry please email us so we can fix the problem!! This so call Alma Hansen is a SCAM! SCAM! SCAM!
11 December 2025
Unprompted review
Reply from Alma Hansen
Hello Nancy,
We’re truly sorry to read about your experience and understand how frustrating this feels. This is not the impression we want to leave, and we do want the opportunity to look into what went wrong in your case. Please contact our support team directly with your order details so we can review this properly and work toward a solution for you.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
Scam center
They showed pictures of a leather jacket but I got a polyester fake super thin sweater like jacket for 80 dollars real small for a large.dont give them money super long headache process trying to return
17 December 2025
Unprompted review
Reply from Alma Hansen
Hello Bernard,
Thank you for sharing your feedback. We’re sorry to hear that the item you received did not match your expectations in terms of material, sizing, and overall experience. This is certainly not what we aim for. We kindly ask you to contact our customer support team with your order information so we can investigate the issue and assist you further.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
Christmas Shopping Satisfaction
My wife did the shopping on your website and she said it was very easy to navigate and find the items she chose. She told me the items and I put them in my cart and completed the checkout! I found the checkout to be very easy and recommend the experience to anyone!
15 December 2025
Unprompted review
Reply from Alma Hansen
Hello Joseph,
Thank you so much for sharing your experience! We’re really happy to hear that your wife found the website easy to navigate and that checkout was smooth for you as well. It’s great to know the whole process worked well, and we truly appreciate your recommendation.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
It’s a regular shirt not thick enough to be considered a sweatshirt …
This is advertised as a crew sweatshirt but it is very thin and is actually a crew shirt.
Besides waiting 2 weeks for the product to arrive the color did not match what it looked like on the sight and has no thickness to it at all .
Never again will I purchase a product from Alma Hansen
16 December 2025
Unprompted review
Reply from Alma Hansen
Hello,
Thank you for your feedback. We’re sorry to hear that the item did not meet your expectations in terms of thickness, color, and delivery time. This is not the experience we want our customers to have. Please reach out to our support team directly so we can review your order and look into a suitable solution for you.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
Reply from Alma Hansen
Hello Valued Customer,
Thank you for your kind words! We’re delighted to hear that your first experience with us has been a positive one so far. We truly appreciate you taking the time to share this.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
Is one of my favorite sites?I love…
Is one of my favorite sites?I love everything that I come out with💯💯💯💪💪
15 December 2025
Unprompted review
Reply from Alma Hansen
Hello Tim,
Thank you so much for the lovely feedback! We’re thrilled to hear that Alma Hansen is one of your favorite sites and that you’re enjoying what you’ve ordered. Your enthusiasm truly means a lot to us.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
SCAM! DO NOT BUY!
If I could give them a zero star I would. First it took forever to get my product. It sat in some warehouse in China for weeks with no movement. I reached out to them and got the product 4 days later. The day after I received the product I contacted them to let them know I wanted to return the item and get a refund. That was 6 days ago and they have not replied to my emails. The coat was paper thin , nothing like the picture on their website. This was a total SCAM! I WANT MY MONEY BACK!
1 December 2025
Unprompted review
Reply from Alma Hansen
Hi Breann,
I’m truly sorry to hear about your experience — that sounds incredibly frustrating, and we never want any customer to feel ignored or disappointed. Thank you for sharing the details so we can look into this properly.
Please email us at support@alma-hansen.com
with your order number so we can urgently review your case, assist with your return, and make sure you receive a fair resolution as quickly as possible.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
SCAM SCAM SCAM!!
SCAM SCAM SCAM!!! I would give 0 if that was possible. Ordered a jacket it was nothing like the item on the website requested a refund, to mail the jacket back it cost me what I paid for the item in the first place. Do not waste your money
12 November 2025
Unprompted review
Reply from Alma Hansen
Hi Wendy,
We’re very sorry to hear about your experience. That’s not how we want any of our customers to feel, and we’d like to help make this right. Please contact us at support@alma-hansen.com
with your order number and details, and our team will review your case right away to find a fair solution.
Kind regards,
Kaja, Customer Service Representative at Alma Hansen
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