All State Van Lines Relocation Reviews 

All State was VERY professional - they called before, during and after the move to be sure all was ok.

HOWEVER - the moving company they contracted with to do our move (for our aged parents) doubled the price of the move. When we called All State and told them, we were told it was now "after the fact" and there was nothing that could be done. We have the original quote with the items that were to be moved. We also have the itemized list (from the movers) of what WAS moved. No one at All State was willing to go over (compare) the lists to see where the doubled charge came from. Every time I called and talked to All State I was told the same thing - it was after the fact and it would do no good to compare the original quote and itemized list from the mover.
We originally paid an $1011.83 deposit. When we were called and told it would be $2167.76 instead of the original quote - I took it to mean the total cost of the move would be $2167.76 instead of the quoted $1709.07.....about $450 more.....sounded reasonable. What they were actually saying was that it would be 2167.76 in addition to the original deposit - so a total of $3179.59. Almost double the original quote. An additional $1470.52.

The moving company had copies of the truck scales with the weights before and after, and they claimed there was an additional 1800 lbs.........only thing I say about that is they must have loaded our folks load and another before going to the scales the 2nd time. Your company has copies of both lists........look at them, compare them, and someone show us where the additional 1800 pound could have "POSSIBLE" come from.

Again, my wife and I were very pleased at the constant contacts from All State......very professional.

But, we believe the moving company YOU contracted with to do our folks move flat out cheated us. It is All State's lack of care and action that surprises us.......

We are asking All State to do a comparison of the lists and to call us with an explaination of where the moving companies extra 1800 lbs could have possibly come from.

Job #. 11218329-06-A
For. Gene and Maggie Harrison
From. Redmond, Or. To. Stanwood, WA
Moving co - Relo Van Lines. 1-800-668-3059

Thank you

Dale and Nancy Harrison

Overall we had an efficient move.

While the pick up and delivery was satisfactory (minor damage to a professional toolbox and a missing curtain rod), the communication from corporate regarding the delivery time and balance due was non-existent. The only person who notified us of the expected delivery date and the final amount due was the gentleman who initially picked up our belongings. He stayed in touch and kept us informed.

Several days after our belongings were delivered, I received a call from customer service to alert me to the final balance and when the truck was arriving, and it was already paid for and delivered!

We moved just before Christmas and I asked if they worked on the holiday and was told they did, but what they didn't tell us is that they needed to rent a local smaller truck for delivery, and therefore could not deliver on Christmas because, obviously everyone was closed. Communication could have been better in this regard.

The man who relocated me was extremely nice, quick and efficient!!! But for the price I paid, I should have had a better trailer!! The trailer that was used was leaking water! I hope that nothing was damaged! I was expecting a semi truck with a semi trailer attached!! And it was pouring down rain in Arkansas when the family heirlooms were picked up!!

The guys were respectful, efficient, on time and was careful with my belonging. Great Job!

I had a wonderful experience using All State Van Lines! The sales rep walked me through each stage of the process, and I loved that at every stage of the move I had a single point of contact who could answer questions and update me. The movers and packers were efficient and my stuff arrived in my new home very quickly and in perfect condition. I had never booked a move before but All State made it a relatively painless process. Thank you!