While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.5

Poor

TrustScore 2.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(5)

2 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I placed my order and paid priority…

I placed my order and paid priority shipping. USPS is the carrier and for the past 4 days now have shipping label created. Which means they have done everything and are ready to ship it to me but they haven't received it yet. I messaged customer service and and got a response from a bot saying they will get back to me in 24-48 hours. My question was never answered. Atthe same time seeing that the USPS is waiting for my package I received an email from Alloura saying it was shipped. Clearly they didnt because its been 4 days and the post office still doesn't have it. Forget the priority shipping either way this company is a scam. I dont think im getting my package. Save your money and dont waste your time or money

16 September 2026
Unprompted review
Rated 1 out of 5 stars

This review is bittersweet

This review is bittersweet. I am a big fan of the perfume and was genuinely excited to receive a new bottle. Although it took three months to arrive the first time (I live in Denmark), the wait was justified.

However, my experience this time has been disappointing.

I ordered last December, and nothing has arrived. Customer service has ignored my messages, and I have had enough. I will not recommend purchasing from them. It’s a shame because the product itself is excellent, but their poor communication and excessive delivery times are unacceptable.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Is a scam

I believe this company is a scam. I never received the products I ordered, and despite multiple attempts to contact them, I only received generic follow-up emails that failed to take responsibility or resolve the issue.

28 October 2025
Unprompted review
Rated 1 out of 5 stars

Waste of money

I ordered a 50 ml bottle of their Rebel fragrance. Knowing that things can happen, I paid extra for Guaranteed Delivery. The total cost exceeded US$100. It's been three months now and the bottle still hasn't arrived. I contacted their customer service department many times to patiently and politely ask about a refund (since I paid for Guaranteed Delivery) and they kept telling me they would get back to me. The most recent request garnered no reply at all. Unless it is a scam, I'm not sure what the point of asking people to pay for guaranteed delivery is when the company won't actually do anything if there is no delivery.

16 May 2025
Unprompted review
Rated 1 out of 5 stars

Cheating company.

Purchased Alloura cologne last year. They sent me perfume. I asked them to send me cologne. They said send back the perfume first. I said no. I had already paid for shipping. I asked they send me the correct item. They refused. I enlisted PayPal to help. They came back and said there is no difference between perfume and cologne. I lol’d. What a bunch of losers.

18 December 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look