Tracy welcomed us warmly, showing us around the show home and letting us see one of the homes for sale. She answered all our questions, including those about part exchange and assisted buying. Finally... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We cannot recommend Rob from the Customer Experience Team highly enough. His work is excellent and he goes the extra mile to ensure the work is done to the customer's satisfaction. Thank you Rob for... See more
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We moved into Deer park Thorney 7 months ago we have been delighted with our home and everyone with Allison homes that have helped us with a couple of minor teething problems Paula was brilliant p... See more
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Rachel has been nothing but professional and thorough in the process of buying a new home. She went above and beyond to help us and to answer our many questions. Whilst we decided in the end not to pr... See more
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Company details
Written by the company
Allison Homes has a longstanding reputation built from a good quality of design, high specification and expert craftsmanship. Our homes can be found in great locations. Discover your new home today.
Allison Homes
Written by the company
- A homebuilder you can trust
- We create quality homes and communities that help people realise their dreams. From your first enquiry to long after moving day, we’ll listen, keep our promises and support you with honest advice and responsive customer care.
BUILT FOR LIFE
Your Allison home is protected by trusted warranties and supported by a 5-star Customer Care team, giving you confidence from the day you move in and for years to come.
Buying a new home is a big moment, and we want you to feel confident long after you’ve collected the keys.
Every Allison home is protected by a 10-year NHBC Buildmark Warranty, alongside our own 2-year Customer Care Warranty. Should something not be right, our team will listen, respond and work to resolve it as quickly and efficiently as possible.
As a 5-star Home Builder, we’re proud to create quality homes and communities that people can trust. From helpful buying schemes to ongoing support after you move in, we’ll be with you throughout your journey - making your move simpler, more affordable and reassuring.
Contact info
Fleet House, Cygnet Road, Hampton, PE7 8FD, Peterborough, United Kingdom
- 01778 391550
- groupmarketing@allison-group.com
- allison-homes.co.uk
4.7
Excellent
651 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Darren & Emma
Myself and my wife Emma moved into our new home a week after getting married in September.
Although issues through the process and since moving in…..I just wanted to say a huge thank you to Courtney Goodwin and Laura Newton for everything they have been doing and done over the past few months. Nothing has been to much and they have been fantastic with going above and behind. A mention for Kevin who came to the house last week to sort a few snag issues and went above and beyond and to Gage for always being on hand to help!
Thank you again for continuing to help look after us.
13 January 2026
Unprompted review
Reply from Allison Homes
Hello Darren,
Thank you for taking the time to share your experience, and congratulations on your marriage and new home - what an exciting time for you both.
We’re really pleased to hear Courtney and Laura have supported you so well throughout the process, and that Kevin and Gage have also gone the extra mile to help resolve any snagging issues. Your kind words will mean a great deal to them, and we’ll be sure to pass them on.
We’re always looking to improve, so if there’s anything more we could do to turn your experience into a 5-star one, we’d really welcome your feedback. Please don’t hesitate to let us know.
- Allison Homes team
Warm welcome
We didn’t have an appt but were warmly welcomed. Explained our situation and was given lots of information about the homes, plots and site. Shown around the show homes and was given some fabulous knowledge about the best plots for our family situation. Lovely homes just need to sell ours now!
10 January 2026
Unprompted review
Reply from Allison Homes
Hello Claire,
Thank you for your lovely review! We’re so pleased to hear you were warmly welcomed and given helpful information about the homes, plots, and development, even without an appointment.
It’s great to know the team could guide you towards the best options for your family - we’ll keep our fingers crossed for a smooth sale and hope to welcome you back soon!
- Allison Homes team
Took the time to show me round
Despite being in the middle of a meeting the Sales representative took the trouble to spend time with me and to show me round the show home.
8 January 2026
Unprompted review
Reply from Allison Homes
Hi Tiffany,
Thank you for your kind feedback! We’re delighted to hear our sales representative took the time to welcome you and show you around the show home, even during a busy period.
- Allison Homes team
Sophie was a great help in answering…
Sophie was a great help in answering our question, she understood what we were look for in our new home
9 January 2026
Unprompted review
Reply from Allison Homes
Hello Arnold,
Thank you for your kind feedback! We’re so pleased to hear Sophie was able to answer your questions and understand exactly what you were looking for in your new home.
We’ll be sure to pass on your lovely comments - she’ll be delighted!
- Allison Homes team
Treena is such a lovely helpful person
Treena is such a lovely helpful person, is always friendly. Nothing is too much trouble and she keeps you informed at all times
6 January 2026
Unprompted review
Reply from Allison Homes
Hello Paula,
Thank you for your kind review! We’re so pleased to hear Tareena has been such a friendly and helpful support, keeping you well informed and always going the extra mile.
We’ll be sure to pass on your lovely feedback - she’ll be delighted!
- Allison Homes team
Smooth and supportive experience as first time buyers
We have had a wonderful experience buying our first home with Allison Homes, at Venus Fields.
As newbies to this, it comes with a lot of apprehension and a feeling that you might be taken advantage of or miss something important through lack of knowledge but Kaya was and still is such a wonderful support. We had a very speedy move from a rental into our beautiful new home, right before Christmas, and I think it surprised everyone we told. No-one thought it could be done in 26 days from first viewing a home to getting the keys, and I know it is quite an exception but Kaya and Charlotte were always on hand to help us through the process and keep everyone working hard to get us into our forever home for Christmas! Kaya is extremely innovative and progressive in her approach and she guided us to use AI to help us write emails and check contracts etc. This made the process so much smoother and quicker for us and was a brilliant way for us as FTBs to feel confident in learning the lingo and the process of buying a home.
The house itself is beautiful - it’s finished to a high standard, is an excellent size and we love the location. Being a smaller development than some others we’d looked at, was a huge appeal and Needham Market is a lovely market town.
We couldn’t be happier with the whole process so far and would highly recommend Allison Homes and the wonderful staff at Venus Fields.
19 December 2025
Unprompted review
Reply from Allison Homes
Hello Helen,
Thank you for your lovely review and congratulations on your first home at Venus Fields! We’re delighted to hear Kaya and Charlotte supported you so well throughout the process and helped make your move before Christmas such a positive experience.
It’s great to know you’re happy with your new home, the quality, and the location. We’ll be sure to pass on your kind words to the team.
- Allison Homes team
Jackie is always helpful
Jackie is always helpful. She directed me to the mortgage brokers instantly and she is always willing to answer questions.
3 January 2026
Unprompted review
Reply from Allison Homes
Hi Tatenda,
Thank you for your feedback! We’re so pleased to hear Jackie has been so helpful, quickly connecting you with our mortgage brokers and always being on hand to answer your questions.
We’ll be sure to pass on your lovely comments!
- Allison Homes team
Recently purchased our first home…
Recently purchased our first home through roxy at frampton Gate, she has been excellent all the way from start to finish, helped us through the whole process even when we were clueless lol, highly recommend!
12 December 2025
Unprompted review
Reply from Allison Homes
Hi Charlie,
Thank you for your lovely review and congratulations on your first home! We’re delighted to hear Roxy supported you so well throughout the process and helped make everything feel clear and manageable along the way.
We’ll be sure to pass on your kind words - she’ll be thrilled to know she made such a positive difference.
- Allison Homes team
Home buying the right way
They say that moving house is one of the most stressful things on your lifetime but can honestly say buying my house with Allison Homes has been brilliant. Sales executives Val and Josh have guided me through the process of choosing the right home to suit my needs and had all the patience in the world in assisting me with my choices. Although Josh originally did the reservation, Val has taken over through to completion and been there to help through it all. Yes there’s been some minor issues but no matter what you mentioned have been all planned to put right and had the reassurance from Site Manager Gage that everything’s ok. It’s nice to know that ‘me’ as a customer feels listened too. Nothing was ever too much bother - they must have got sick of me keep coming down to the sales office !!!
15 December 2025
Unprompted review
Reply from Allison Homes
Hello Thomas,
Thank you so much for your wonderful review! We’re delighted to hear your home-buying journey with Allison Homes has been such a positive experience and that Val and Josh supported you with patience, care, and guidance every step of the way.
It’s great to know Val continued that support through to completion and that Gage helped reassure you along the way. Making sure our customers feel listened to and supported is incredibly important to us, so it’s lovely to hear that came through.
We’ll be sure to pass on your kind words to the whole team - they’ll be delighted!
- Allison Homes team
Lovely staff
Throughout a long and frustrating period due to a leak in my bathroom, Tareena has been incredibly helpful organising all the work and keeping me updated. A big shout out to Rob, also who has been equally helpful and taken a lot of time getting to the bottom of the issue and finally resolving it!
22 December 2025
Unprompted review
Reply from Allison Homes
Hello Charlotte,
Thank you for sharing your feedback. We’re sorry you experienced a frustrating issue, but we’re really pleased to hear Tareena kept you well supported and informed throughout, and that Rob took the time needed to get to the root of the problem and resolve it.
We’ll be sure to pass on your kind words to them both - they’ll be delighted to know their efforts made a difference.
- Allison Homes team
Rob - very professional
Rob came to fix a couple of issues. He was polite and professional and all issues were resolved to a high standard.
10 December 2025
Unprompted review
Reply from Allison Homes
Hi Alice,
Thank you for your kind feedback! We’re pleased to hear Rob resolved the issues promptly and to a high standard, while providing polite and professional service.
We’ll be sure to pass on your comments - they’ll be appreciated.
- Allison Homes team
it would be no stars but you can't give…
it would be no stars but you can't give that. The sales team just don't want to sell you a house. We have put in a complaint to customer services and you get a reply then it just stops. This is probably the worst expierience from a house builder we've ever encounterd and this is before you buy a house so hate to think what it would be like when you have. So many unanswered emails go by and when you do get an occasional reply they clearly haven't read your email and one of their excuses was we are sorry your email must have got deleated by mistake !!!
We have now asked our complaint to be escalated to a director and ask for details who to write to but as yet some 3 weeks or more have past and still no reply (again) it seems like the sales team are clearly not in a buiness to sell you a house.
1 October 2025
Unprompted review
Reply from Allison Homes
Dear Jurgen,
I’ve been following your Trustpilot feedback and the responses from my team, and I wanted to respond personally as I’m concerned by the frustrations you’ve raised.
At Allison Homes, we genuinely care about how people experience our brand. We are proud to be a 5-star homebuilder, with 94.9% of our homeowners reporting satisfaction last year, but that doesn’t mean we dismiss or ignore criticism, particularly when someone has taken the time to share detailed feedback.
From the correspondence, I understand that you haven’t purchased a home from us. That suggests either we haven’t met your expectations, or that our communications have not landed in the way they were intended. Either way, that’s something I’d like to better understand.
If you would be willing, I’d welcome the opportunity to speak with you personally. Honest feedback is vital to improving how we operate, and your perspective would be valuable. Please feel free to contact me directly if you’re open to a conversation.
Kind regards,
John Anderson
Group Chief Executive, Allison Homes Limited
01778 391550
I was moving house and needed a last…
I was moving house and needed a last minute completion certificate and MCS for my solar panels. Both Ryan and Tareema saved the day! Very efficient and helpful.
18 December 2025
Unprompted review
Reply from Allison Homes
Hello Shona,
Thank you for your kind feedback! We’re delighted to hear Ryan and Tareena were able to help at short notice and make the process smooth for you.
We’ll be sure to pass on your thanks - they’ll be pleased to know they made a difference.
- Allison Homes team
This was our second visit to the site.
This was our second visit to the site.
The Sales Lady was again very helpful,knowledgeable and patient while we viewed a couple of properties.
Thank you.
13 December 2025
Unprompted review
Reply from Allison Homes
Hello Steve,
Thank you for your kind feedback! We’re so pleased to hear that on your second visit, our sales team continued to provide helpful, knowledgeable, and patient support while you viewed the properties.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
- Allison Homes team
Our experience with Courtney Goodwin…
Our experience with Courtney Goodwin and Paula @ customer service has been FANTASTIC. They are always cheery helpful and very efficient. We cannot thank them enough for all of their help, they are both a credit to Allison Homes.
9 December 2025
Unprompted review
Reply from Allison Homes
Hello Stephen,
Thank you for your wonderful review! We’re so pleased to hear Courtney and Paula have made such a positive impact with their cheerful, helpful, and efficient support.
We’ll be sure to share your kind words with them both - they’ll be delighted to know how much their help has meant to you.
- Allison Homes team
Lovely!!
Lovely!!! Sophie is impeccable at her job!
Unfortunately the house were desiring wasn’t available at this time and the one we viewed we didn’t need our needs
Thanks Sophie
6 December 2025
Unprompted review
Reply from Allison Homes
Hello,
Thank you for your kind feedback! We’re delighted to hear Sophie made such a positive impression - she’ll be so pleased to know her support was appreciated.
We’re sorry the available homes didn’t quite meet your needs this time, but we hope to welcome you back in the future when something more suitable becomes available.
- Allison Homes team
I would like to give 5 stars to…
I would like to give 5 stars to Allison’s group sales team and staff. They provided very clear advice throughout the process and offered excellent service from start to finish. They were patient, professional, and always ready to help with any questions. I truly appreciate their support and guidance. Highly recommended!”
6 December 2025
Unprompted review
Reply from Allison Homes
Hi Saman,
Thank you for your fantastic review! We’re delighted to hear that our sales team provided clear advice, excellent service, and patient support throughout your home-buying journey.
Your kind words mean a great deal to us, and we’re thrilled to know you’d highly recommend Allison Homes.
- Allison Homes team
Make sure your customer Service person is Trenna … she makes things happen
My experience with Treena @ customer service has been FANTASTIC… she is always cheery … she always calls back & is very knowledgeable & extremely helpful… I cannot thank her enough for all of her help … she is an absolute credit to Allison Homes
5 December 2025
Unprompted review
Reply from Allison Homes
Hi George,
Thank you for your fantastic review! We’re delighted to hear how much you’ve appreciated Treena’s support - her cheerfulness, reliability, and willingness to go the extra mile truly make a difference.
We’ll be sure to pass on your wonderful feedback, she’ll be thrilled to know how much her help has meant to you.
- Allison Homes team
Rob from CX Team
Had Rob from CX Team come to do my final snags after coming to the end of my 2 yr warranty. All work done to a good standard and advice on future care!
2 December 2025
Unprompted review
Reply from Allison Homes
Hello,
Thank you for your kind feedback! We’re delighted to hear Rob was able to complete your final snags to a high standard and provide helpful advice as you move beyond your warranty period.
We’ll be sure to pass on your kind words - he’ll be so pleased.
- Allison Homes team
We will be reserving a plot! Thanks Jackie
We will be reserving a plot with Allison Homes all thanks to Jackie and her wonderful service! Despite me having a long list of boxes to tick for my perfect first home, Jackie went above and beyond to make it doable for me and my partner! We couldn’t be more grateful to be working with her to purchase our first home!
29 November 2025
Unprompted review
Reply from Allison Homes
Hello Shayla,
Thank you for your review! We’re delighted to hear Jackie has made such a positive difference in your journey to finding your first home. It’s wonderful to know she went above and beyond to help you meet all your requirements and feel confident in reserving your plot.
We’ll be sure to share your lovely feedback with her - she’ll be thrilled to know how much her support means to you both.
- Allison Homes team
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