Tracy welcomed us warmly, showing us around the show home and letting us see one of the homes for sale. She answered all our questions, including those about part exchange and assisted buying. Finally... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We cannot recommend Rob from the Customer Experience Team highly enough. His work is excellent and he goes the extra mile to ensure the work is done to the customer's satisfaction. Thank you Rob for... See more
Company replied
We moved into Deer park Thorney 7 months ago we have been delighted with our home and everyone with Allison homes that have helped us with a couple of minor teething problems Paula was brilliant p... See more
Company replied
Rachel has been nothing but professional and thorough in the process of buying a new home. She went above and beyond to help us and to answer our many questions. Whilst we decided in the end not to pr... See more
Company replied
Company details
Written by the company
Allison Homes has a longstanding reputation built from a good quality of design, high specification and expert craftsmanship. Our homes can be found in great locations. Discover your new home today.
Allison Homes
Written by the company
- A homebuilder you can trust
- We create quality homes and communities that help people realise their dreams. From your first enquiry to long after moving day, we’ll listen, keep our promises and support you with honest advice and responsive customer care.
BUILT FOR LIFE
Your Allison home is protected by trusted warranties and supported by a 5-star Customer Care team, giving you confidence from the day you move in and for years to come.
Buying a new home is a big moment, and we want you to feel confident long after you’ve collected the keys.
Every Allison home is protected by a 10-year NHBC Buildmark Warranty, alongside our own 2-year Customer Care Warranty. Should something not be right, our team will listen, respond and work to resolve it as quickly and efficiently as possible.
As a 5-star Home Builder, we’re proud to create quality homes and communities that people can trust. From helpful buying schemes to ongoing support after you move in, we’ll be with you throughout your journey - making your move simpler, more affordable and reassuring.
Contact info
Fleet House, Cygnet Road, Hampton, PE7 8FD, Peterborough, United Kingdom
- 01778 391550
- groupmarketing@allison-group.com
- allison-homes.co.uk
4.7
Excellent
652 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sophie at Abbey Park was without a…
Sophie at Abbey Park was without a shadow of doubt the most helpful and engaged we have found during the search for our next home. She went out of her way to answer any queries and was always, always contactable via phone or WhatsApp. A true professional and fun to be around. My husband and I both highly rate Sophie’s professional, knowledge and insights. Allison Homes are lucky to have her!!
28 February 2026
Unprompted review
Reply from Allison Homes
Hi Nasreen
Thank you so much for taking the time to give such incredible feedback. We're thrilled to hear how how helpful you fund Sophie and we'll be sure to pass on your comments to her.
If you need anything further, please don't hesitate to get in touch with Sophie
- Allison Homes Team
First class service
First class service, Annabella replied on a Sunday and was very knowledgeable on visit.
6 March 2026
Unprompted review
Reply from Allison Homes
Hi Daniel
Thanks for your feedback and great to hear you're so happy with Annabella. We'll pass on your feedback, and if you need anything else as part of your home search, please get in touch again
- Allison Homes Team
Great friendliness and service from Claire
Claire from Cranbrook Grange Somersham was very friendly, helpful, informative and very knowledgeable about the site and houses.. this gave us confidence in the development and any questions she had to refer to her Manager, she did immediately with efficiency and on each occasion came back to us with a response as quickly as was possible.
7 March 2026
Unprompted review
Reply from Allison Homes
Hi Kerry
Fantastic to hear about your experience at Cranbrook Grange and wonderful to hear you're getting the information and support you need.
We'll pass on your feedback and if you need anything further, please get in touch with Claire
- Allison Homes Team
Viewing experience
Shaun made us feel welcome from the moment we walked in. He listened to what we wanted in a new home and paired us up with 2 properties. One of which fits the bill down to the last detail. There was no pressure and he gave us lots of information and allowed us to go off by ourselves to view some homes around the estate. We've not experienced this at other companies we have visited.
27 February 2026
Unprompted review
Reply from Allison Homes
Hello Jake
Thank you so much for leaving your amazing feedback. It's fantastic to hear Shaun was so helpful in finding you a new home and we'll pass on your feedback to him.
If you need anything further, please reach out to the team at Kings Meadow and we'll be happy to help
- Allison Homes Team
We visited the showroom at Beaufort…
We visited the showroom at Beaufort Gardens, Market Deeping on numerous occasions. On every visit Angie was kind, courteous and extremely helpful. She did her utmost to help us and went above and beyond to ensure every avenue was explored. Thank you
22 February 2026
Unprompted review
Reply from Allison Homes
Hello Debbie,
Thank you for your lovely feedback! We’re delighted to hear Angie made each of your visits to Beaufort Gardens so positive.
It’s wonderful to know she went above and beyond to explore every option for you - we’ll be sure to pass on your kind words.
- Allison Homes
i have been sent this (how was my visit…
i have been sent this (how was my visit form) 25 times and not counting the 30 times before . this is nothing short of harassment have complained before about the shocking customer services and a CEO contacted us which was a waste of time think maybe legal advise is needed here
23 February 2026
Unprompted review
Reply from Allison Homes
Hi Jurgen,
We investigated the matter last year and requested further information so we could diagnose the issue (as the screengrab of your inbox alone was not sufficient to resolve it), but we did not receive a response.
We have reviewed the matter again and can confirm our CRM records show only one review email was issued in April last year, and a further review email was issued in February this year.
You have received more than one email from us because we can also see that since April 2023 we have received 11 separate website enquiries from yourself and your partner using the same email address. Due to multiple duplicates on our system, these records have required merging on several occasions, which may explain why you have seen multiple touchpoints in relation to your enquiries. However, you should still not be receiving the volume of review requests you have referenced.
To help us resolve this properly, can we ask again (as previously requested) for you to forward all of the automated emails you’ve received in February, including the full email headers, to groupmarketing@allison-group.com. This will allow our IT team to investigate message IDs, delivery timestamps and header data so we can determine whether duplication is occurring in transit or within your mailbox configuration (for example mailbox rules, forwarding or sync settings). The screengrab alone is not sufficient for diagnosis.
We would really appreciate continuing the conversation via email. It is difficult for us to assist through Trustpilot because the technical information we need cannot be shared here.
We have been kind, patient and considered in the way we have handled multiple enquiries across multiple sites over several years. Our sales, marketing and technical teams have invested significant time in understanding your requirements and supporting your homebuying journey. Even our CEO has engaged with you directly to address your concerns. At times this is challenging for us to reconcile with repeated one-star feedback, particularly when we have also received positive communications from you thanking us for our time and care. We hope you appreciate the effort we have made to support you.
We have now removed your email address from our CRM system to prevent further automated communications. Please note that if you submit a new website enquiry, your email address will be re-added and you may be opted in again in accordance with our enquiry process. To avoid this, please continue communicating with the sales advisors who are assisting you across the sites you are considering, and send your technical issues to groupmarketing@allison-group.com.
We remain committed to resolving any genuine issues and thank you for your understanding.
Kind regards,
Allison Homes team
Boiler accessibility
Rob came today and solved a particular problem where the built in boiler had been installed in a cupboard and the front panel of the boiler could not be removed for servicing. He's made the panel removable so that servicing can now be achieved. Well done Rob 👍
23 February 2026
Unprompted review
Reply from Allison Homes
Hello Richard,
Thank you for your kind feedback! We’re so pleased to hear Rob was able to resolve the issue and ensure the boiler can now be serviced properly.
We’ll be sure to pass on your feedback - he’ll be delighted.
- Allison Homes team
Very helpful and knowledgeable
Very helpful and knowledgeable. Easy to talk to and welcoming
22 February 2026
Unprompted review
Reply from Allison Homes
Hello,
Thank you for your kind feedback! We’re delighted to hear you found the team helpful, knowledgeable, and easy to talk to.
- Allison Homes team
Warm Welcome
Received a warm welcome by all the ladies in the sales offer. Answered all our questions. Gave great recommendations and advice too!
22 February 2026
Unprompted review
Reply from Allison Homes
Hello Abigail,
Thank you for your lovely feedback! We’re so pleased to hear you received a warm welcome from the sales team and that all your questions were answered clearly.
It’s great to know their recommendations and advice were helpful - we’ll be sure to share your kind words with them.
- Allison Homes team
Property purchase with Allison homes
From my first phone call with Tracey and my first viewing with Claire I can't fault their professionalism and enthusiasm to help you get the property you want.
Every time I have had a query or needed some information I have received and immediate response.
Can't fault my experience with Allison homes
6 February 2026
Unprompted review
Reply from Allison Homes
Hello Cris,
Thank you for your wonderful feedback! We’re delighted to hear Tracey and Claire made such a positive impression from your very first call and viewing.
It’s fantastic to know their professionalism, enthusiasm, and communication helped make your experience such a smooth one. We’ll be sure to pass on your kind words to them both.
- Allison Homes team
Frampton Gate
Very happy with advise and information provided by Roxy at Frampton gate. Very professional, very knowledgeable, kind, helpful with questions that we asked.
21 February 2026
Unprompted review
Reply from Allison Homes
Hi Stephen,
Thank you for your kind feedback! We’re delighted to hear Roxy provided helpful, professional, and knowledgeable advice during your visit to Frampton Gate.
We’ll be sure to pass on your lovely comments - they’ll be much appreciated.
- Allison Homes team
Thank you Tareena …
Just wanted to give a 5 star to Tareena for her hard work this week to attempt to bring a solution between us and third party. Tareena could not have done more to help us but unfortunately this did not come to a satisfactory conclusion.
20 February 2026
Unprompted review
Reply from Allison Homes
Hello Gabrielle,
Thank you for taking the time to share your feedback. We’re pleased to hear Tareena did everything she could to support you and work towards a solution - we’ll be sure to pass on your kind words to her.
We’re sorry the situation did not reach a fully satisfactory conclusion, but we truly appreciate your recognition of the effort made on your behalf.
- Allison Homes team
Couldn’t have had a worse experience at…
Couldn’t have had a worse experience at the Cranbrook grange development back in October. Lack of knowledge, lack of professionalism, pushy sales team that do not work with their customers (I believe there is a new sales team now). First time buyers please just be wary before reserving a property with Alison Homes as there was multiple misinformation and incorrect paperwork. We were pushed to try exchange within 2 weeks of reserving the property. Their recommended solicitor was equally pretty useless, we had no chance to even raise enquiries and was expected to exchange in 24hours or our incentives were taken away with no warning of this and did not follow their own reservation form contract which stated exchange would take place 4 weeks after reserving. Was the most intense and stressful period that we had to deal with as FTB but over anything we are so thankful that this happened or we wouldn’t be in our beautiful Bellway home which was seamless start to finish.
31 October 2025
Unprompted review
Reply from Allison Homes
Hi Georgia,
Thank you for sharing your experience. We’re really sorry to hear how stressful and disappointing the process felt at Cranbrook Grange, especially as first-time buyers. That’s not the experience we aim to provide.
We take your comments about communication, timelines and paperwork seriously, and there have been changes to the sales team and processes since October to improve clarity and consistency.
We’re sorry we weren’t able to support you into your new home, but we appreciate the feedback and wish you all the best for the future.
Kind regards,
Julia
Reply from Allison Homes
Hello Bernard,
Thank you for your kind feedback! We’re so pleased to hear you received excellent service and helpful information during your visit.
- Allison Homes team
Admit they are at fault and still won’t fix!
We have a leaky balcony which they refuse to fix despite they acknowledged they were at fault for the cause but refuse to fix. Awful customer service and would not recommend. During the snagging (of which there we loads) they neglected to notify me to inform the warranty insurer and didn’t submit a list themselves so I can’t even use our 10 year warranty. Using this company has been a nightmare.
13 February 2026
Unprompted review
Reply from Allison Homes
Dear Simon,
We’re sorry to read about your experience and appreciate you raising your concerns. The home you refer to was originally built by Larkfleet Homes prior to Allison Homes acquiring the business, and the warranty arrangements were inherited by us after you had gone through your snagging with Larkfleet.
We understand how frustrating ongoing issues can be. We have been in touch and are investigating the root causes and will supply a final scope of works. We really do appreciate your on-going patience whilst we do what we can to correct everything for you.
Regards,
Julia
We moved into Deer park Thorney 7…
We moved into Deer park Thorney 7 months ago we have been delighted with our home and everyone with Allison homes that have helped us with a couple of minor teething problems
Paula was brilliant prompt and helpful
Courtney Goodwin also amazing going the extra mile for us
Well done team Allison from julie and Ian at 88
13 February 2026
Unprompted review
Reply from Allison Homes
Hello Julie and Ian,
Thank you so much for your kind words! We’re delighted to hear you’ve been so happy in your home at Abbey Park, and that any minor teething issues have been handled promptly and helpfully.
It’s wonderful to know Paula and Courtney went the extra mile to support you - we’ll be sure to pass on your lovely feedback to them both.
Wishing you many more happy years in your home!
- Allison Homes team
Amazing experience - thank you team!
We’re just about ready to exchange contracts on our new home at Beaufort Gardens and I had been blown away by the service we’ve received! From Angie in sales at the show home to the progress chasers at head office (namely Laura and Bradley!).
Everybody in whom I’ve had contact with has been so incredibly helpful and has genuinely made the process of buying our new home, seamless!
Buying a home can be stressful but I know the team are working so hard behind the scenes to make things so easy for us and we couldn’t appreciate it more. Especially all the hard work Bradley is doing for us in the background as he has been on it! Our case wasn’t as straightforward as most but Bradley has been in contact with regular updates and has been an absolute god send when I just needed to touch base with somebody. I could not recommend this team enough! Incredible service. Thank you everyone! :)
I also just wanted to add a note about Chloe and Grant who have been nothing but AMAZING. Chloe is our relationship manager and Grant is our site manager and their help along the way has honestly meant the world to us. We couldn’t be more grateful for the team!
12 February 2026
Unprompted review
Reply from Allison Homes
Hello Emma,
Thank you so much for your wonderful feedback! We’re delighted to hear how positive your experience has been at Beaufort Gardens as you approach exchange.
It’s fantastic to know Angie, Laura, and Bradley - along with the wider team - have helped make the process feel smooth and well supported. Clear communication and proactive support are so important, and we’re thrilled that Bradley’s regular updates and dedication have made such a difference.
We’ll be sure to share your kind words with everyone involved. Wishing you all the very best as you move towards completion and into your new home!
- Allison Homes team
Everyone purchasing a home needs a Faye🤍
I honestly don’t have enough words to express just how grateful we are for Faye and everything she has done for us over the past few months. From day one, she has been nothing short of incredible.
As our After Sales Care Coordinator, Faye has always been there for us; no matter the question, no matter the time. Whether we needed reassurance, guidance, or help resolving something, she was always at the end of the phone with patience, kindness, and genuine care. Nothing was ever too much trouble, and she consistently went above and beyond to make sure we felt supported.
Buying a home can be stressful at times, but having Faye there made all the difference. She doesn’t just do her job, she cares, and that is clear through in everything she does.
Faye is an absolute credit to Allison Homes. We are so sad to be losing her, as we venture past our snags but we feel very fortunate to have had her support during our journey.
Thank you, Faye, you’ve made a lasting impression, and we will always be so thankful for everything you’ve done for us! 💛
6 February 2026
Unprompted review
Reply from Allison Homes
Hello Reese,
Thank you so much for your incredibly kind and thoughtful review. We’re absolutely delighted to hear how much Faye’s support has meant to you throughout your journey.
It’s wonderful to know her patience, kindness, and genuine care made such a difference during what can sometimes be a stressful time. Going above and beyond for our customers is exactly what we strive for, and it’s clear Faye has embodied that every step of the way.
We’ll be sure to share your heartfelt message with her. While your formal aftercare period may be coming to an end, we’re so pleased you felt supported throughout and wish you every happiness in your home for years to come.
- Allison Homes team
Update - Previous 1 star - Flooring
For some reason i was unable to edit my previous review about our flooring. So this is my update:
Allison Homes responded saying that they would send cleaners round, but this was the 7th visit about it. And cleaners had attended previously.
You "recommended" to not be taken to small claims court, because you knew that you'd lose. Hilarious that you think members of the public would fall for this.
We ended up taking Allison Homes to Small Claims court and won. If you just resolved the flooring issue, you would have had much better ratings from myself, and would have recommended you to friends and family. This ended up costing you more money and poor reviews. As a company you should think about this impact before ignoring emails.
9 February 2026
Unprompted review
The staff (Roxy) was very welcoming and…
The staff (Roxy) was very welcoming and clear.
7 February 2026
Unprompted review
Reply from Allison Homes
Hello,
Thank you for your kind feedback! We’re pleased to hear Roxy was so welcoming and clear during your visit.
We’ll be sure to pass on your comments - they’ll be much appreciated.
- Allison Homes team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.