Alligator of Sweden Reviews 

Reply from Alligator of Sweden

Aug 7, 2026

Thank you for the review — no more tears means we did our job right! The Alligator is designed specifically to seal the onion cells as it cuts, so that eye-watering reaction never gets a chance to kick in. And on the price: you're investing in a tool built from premium South Korean stainless steel, backed by a 2-year warranty, and engineered to stay sharp for years to come — most customers tell us it pays for itself many times over. Welcome to the Alligator family, and we hope it keeps making your kitchen life easier for a long time.
//Mathias

Reply from Alligator of Sweden

Aug 7, 2026

Glad to hear it! Fast delivery from our Stockholm warehouse and a smooth ordering experience are things we work hard to get right. If you ever have questions about your chopper or want to explore our replacement parts, we're always here to help.
//Mathias

Reply from Alligator of Sweden

Aug 7, 2026

What a frustrating experience, and I'm genuinely sorry you've had to deal with this.

The customs hold is a direct result of new US government import restrictions that came into effect recently — these are outside our control and have caused unexpected complications for shipments, including inaccurate and confusing communications from customs authorities. We're actively working through these situations as they come up.

That said, I want to apologize directly for the unanswered email — that's not the standard of service we hold ourselves to, and I understand how that adds stress to an already difficult situation. Please reach out again at [support email] or send us a direct message here, and we will make sure your refund is handled promptly. We're committed to getting this resolved for you.

//Mathias

Reply from Alligator of Sweden

Aug 7, 2026

Thank you for the kind words about how smoothly the replacement process went — that's exactly the experience we aim for.

We're sorry to hear the collector box cracked. That's genuinely frustrating, and it's useful feedback. The collector box is a plastic component by design, which keeps the overall tool lightweight and easy to handle, but we understand that doesn't make it any less disappointing when it gives out. Your suggestion about a glass or metal version is noted — it's the kind of input that shapes how we think about future product development, and we take it seriously. In the meantime, replacement collector boxes are always in stock on our website, so you can keep your Alligator running for years to come.
//Mathias

Reply from Alligator of Sweden

Aug 7, 2026

Thank you so much for sharing this — it truly means a lot to us. Supporting our customers long after the purchase is something we take seriously, and knowing that experience has stood out to you makes all the difference. Free delivery to Canada is something we're proud to offer, and we'll keep doing our best to make sure ordering from us feels straightforward wherever you are. We look forward to many more years of keeping your Alligator running at its best.
//Mathias

Reply from Alligator of Sweden

Aug 7, 2026

Thank you for the kind words about the fast shipping — that's something we genuinely take pride in.

You raise a fair point about customs duties, and you're right — we should make that information more prominent for international orders. That's a valuable piece of feedback and we'll look at how we can flag it more clearly during checkout.

On the collection baskets, please don't be too hard on yourself — the part selection can be confusing, and that's on us to make clearer. If you let us know which model you have, we're happy to point you straight to the right basket so you get exactly what you need.
//Mathias

Reply from Alligator of Sweden

Aug 7, 2026

That's high praise — understated, just like the product deserves. Glad the Alligator is doing its job.
//Mathias

Reply from Alligator of Sweden

Aug 7, 2026

We really appreciate you sharing this feedback — and we hear you. The flex in the body is something that comes up from time to time, and it almost always comes down to technique rather than the tool itself.

The Alligator is designed to work with speed, not sustained pressure. The key is a single, fast, decisive push straight through the vegetable — think of it like a quick chop rather than a slow press. When you push slowly and apply steady force, the body has to absorb that load over time, which is exactly where you feel the flex. A confident, swift motion means the blades do all the work in an instant, and the body never has to carry that sustained pressure.

This is especially true for onions and firmer vegetables — they respond much better to that quick, committed push than to a slow grind. Once you get the feel for it, the experience changes noticeably.

We'd encourage you to give it a try with that approach in mind, and if you're still running into issues, reach out to us directly at alligatorsonline.com — we're happy to help you get the most out of it.
//Mathias

Reply from Alligator of Sweden

Aug 7, 2026

Thank you — and welcome back! The fact that you came back says more than any review could. We work hard to make sure every Alligator lives up to the one you remember.