*updated* I finally received my order after a long time waiting. I am satisfied with the products themselves, not the shipping time, which have negativly impacted my experience. I have not yet... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love their sunscreen, but hated the 20% vit C serum which is so thick and sticky and oily, you feel it all day on your face
The product line is great. The website is easier to navigate. I guess my only concern is the cost and how much money I’m spending on my skin care. My skin is never looked better, but I could definitel... See more
Company replied
The products are pricey but extremely effective while not being harsh on the skin. I will repurchase and try new ones. Personally I'd rather splurge on one very good serum and then build a more afford... See more
Company replied
Company details
Written by the company
Born in 2016 from our founder and formulator Nicolas Travis’s journey healing from traumatic facial injuries, Allies of Skin creates the most effective products to bring continuous improvement, repair, and hope to your skin, no matter your life stage or concerns. Our multifunctional formulas tend to even the trickiest issues with the power of what Nic calls “supercharged clinicals” — maxed-out concentrations of clinically proven actives that do more in less time. Every benefit-packed product taps into the skin’s natural ability to regenerate, maintaining its peak performance far beyond what’s traditionally possible. All people deserve to experience effortless joy and self-confidence when they look in the mirror, whether they’re struggling with serious skin issues or simply going about their day. We’re here to honor your unique brilliance, inside and out, and help you feel fearless in your skin always.
Contact info
United States
- allies.shop
3.1
Average
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been very pleased with all of…
I have been very pleased with all of the products so far. Especially the face wash and vitamin c serum.
29 June 2026
Unprompted review
Reply from Allies of Skin
Thank you so much for your glowing review!
We're delighted to hear that you've been so pleased with your Allies of Skin experience, and we're especially happy to know that the Face Wash and Vitamin C Serum have become favorites.
Your support and feedback mean so much to us, and we're grateful to be part of your skincare journey. We look forward to continuing to bring you products you love.
Love this brand
Love this brand, already use it for 4 years and very satisfied with it
29 June 2026
Unprompted review
Reply from Allies of Skin
Thank you for your kind words and, most importantly, for your incredible support over the past four years.
We're truly grateful to have you as part of our community and look forward to being part of your skincare journey for many years to come.
Do not purchase from this site
Do not purchase from this site! I've been sucked into a subscription and cannot cancel it. The only way to log into my account is sending a code to my email, but then I don't receive the email. I even added their domain and multiple email address as "safe recipients" to make sure. There isn't a phone number to call, I've emailed them about not able to log in to my account and 3 days later, I still haven't received a message back. Customer service is atrocious.
26 June 2026
Unprompted review
Reply from Allies of Skin
We're so sorry to hear about your experience, and we completely understand how frustrating this must have been.
We previously sent a reply from our customer care team at ask@allies.shop, but it appears our email may not have reached your inbox. We've sent another follow up because we'd truly love the opportunity to help get this resolved for you.
If you don't see our message, would you mind checking your spam or junk folder for emails from ask@allies.shop? If it's still not there, please reply here or send us another email (or reach out from an alternate email address if possible), and we'll make sure we help you access your account and resolve your subscription as quickly as we can.
We're truly sorry for the frustration this has caused and appreciate you bringing it to our attention. We look forward to making this right.
Genuinely one of the best skincare brands I've used
I've tried a lot of skincare over the years and I'm not easily impressed, but Allies of Skin have earned their place as a staple in my routine. In my opinion the formulas are exceptional. The Vitamin C serum, Growth Factor Serum, Azelaic & Kojic Advanced Serum, and the Vitamin C Cleansing Balm are all standout products for me. They sit at a higher price point, but after years of trying everything across the spectrum, I genuinely believe you get what you pay for with this brand.
Customer service has been consistently good, responsive, efficient, and no fuss. I had an issue with a bottle of Spf a few weeks ago that wouldn't dispense properly. They replaced it immediately without any back and forth. I've also found delivery prompt too.
If you're serious about your skincare and want formulas that actually perform, Allies of Skin are worth every cent.
1 June 2026
Unprompted review
Reply from Allies of Skin
Thank you so much for your glowing review and for making Allies of Skin a staple in your skincare routine.
We're thrilled to hear that so many of our products have earned a place in your regimen. Knowing that you've tried many skincare brands over the years makes your kind words especially meaningful.
We're also happy to hear that our Customer Experience team was able to quickly resolve the issue with your SPF. Providing thoughtful support alongside high performance formulas is at the heart of what we strive to deliver.
Thank you for your trust, your continued support, and for recommending us to others. We look forward to being part of your skincare journey for years to come.
Very Disappointing Experience With Hidden Subscription Charges
I used to genuinely like this company and their products, which makes this situation even more disappointing.
€213 was suddenly charged from my card for a “subscription” that I never had. I contacted customer support immediately after noticing the charge, asking them to stop the order and refund the payment.
For 3 days and 5 emails I was completely ignored. Then, literally right after I received the email saying the package had been shipped, they suddenly replied within an hour saying it was “too late” to do anything.
Also I contacted my bank to dispute the transaction because I did not authorize this payment at the time it was taken. Unfortunately, the bank refused to help because the company used an old authorization from months ago.
What is even more concerning is that after this happened, I found many similar reviews from other customers describing the exact same situation with unexpected subscription charges.
I honestly did not expect this from such a well-known brand. I will never purchase from this company again after this experience.
18 May 2026
Unprompted review
Reply from Allies of Skin
We acknowledge that this response was not quick enough, but we want to make sure that this is resolved. We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive to make subscription management as seamless as possible and understand how frustrating it can be when there is confusion regarding cancellations, renewals, or refunds. We'd like the opportunity to review your account and assist further. Please contact our team at ask@allies.shop with the email address associated with your subscription, and we'll be happy to investigate and work toward a resolution. Thank you for your feedback.
Do your homework..goods can only be returned if they are unopened.
I ordered several of their products from various outlets including directly. It’s cheaper not directly although they do offer a loyalty program.
I cannot get on with the products which made my skin red and peel.
When it came to cancelling the orders which they put on auto replenishment that has been a big problem.
I tried several times over a day but their site wasn’t working. I emailed and no response. I find my card has been charged and only now can I cancel the next order.
I will reject it from the courier.
18 May 2026
Unprompted review
Reply from Allies of Skin
We acknowledge that this response was not quick enough, but we want to make sure that this is resolved. Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations. We want every customer to feel more than satisfied with their skincare experience, and we're always here to help when that's not the case. While our return policy does have certain limitations, we'd welcome the opportunity to review your situation and see how we can make things right. Please reach out to us at ask@allies.shop with your order details, and our team will be happy to assist.
Horrible
Horrible! I have asked to reroute my parcel which hasbt even left their facility yet. At this point they offered me to monitor closely and to the courier as the order cannot be modified or CANCELLED. Means my 200 dollar order will disappear and no money refund will be issued.
14 May 2026
Unprompted review
Reply from Allies of Skin
Thank you for sharing your feedback. We sincerely apologize that we were not able to respond to your request as quickly as we would have liked, and we understand how frustrating this situation must be.
We would like the opportunity to make this right. If you have not already done so, please email your order details to ask@allies.shop, and our team will review your case immediately. We will ensure that a replacement package is shipped to the correct address as quickly as possible. We appreciate your patience and look forward to resolving this for you.
My order with a value of over £200 has…
My order with a value of over £200 has not been delivered. It was ordered 3 weeks ago.
Customer services are not engaging with my emails. I have sent numerous emails and message via instagram.
Incredibly bad service, so disappointing and as a customer of their products for over 18 months i have decided i will not continue to use their products as i can’t rely on the deliveries being managed properly.
12 May 2026
Unprompted review
Reply from Allies of Skin
We acknowledge that this response was not quick enough, but we want to make sure that this is resolved. We're sorry to hear about your experience and understand how frustrating this situation has been. We take reports of missing deliveries, and shipping delays, very seriously and would like the opportunity to review your case further so that you are properly refunded and so we can improve our processes going forward. Please contact our team directly at ask@allies.shop with your order number, and we'll investigate this matter as a priority. We appreciate your feedback and look forward to assisting you.
Don’t waste your time and money
Placed an order and never received the goods because the delivery service said they failed to reach my home?! Then I changed to a service point on their website and for 2 weeks they said the place is closed. No offer of a refund of almost £200 until they get their goods from the courier even though it’s said undelivered. Reported it to credit card company and PayPal. Useless company do not waste your time
4 May 2026
Unprompted review
Reply from Allies of Skin
We acknowledge that this response was not quick enough, but we want to make sure that this is resolved. We're sorry to hear about your experience and understand how frustrating this situation has been. We take reports of missing deliveries, and shipping delays, very seriously and would like the opportunity to review your case further so that you are properly refunded and so we can improve our processes going forward. Please contact our team directly at ask@allies.shop with your order number, and we'll investigate this matter as a priority. We appreciate your feedback and look forward to assisting you.
Return policy not honored after skin reaction
I bought two skincare products from Allies of Skin: the vitamin C Serum and Peptides & Antioxidants Advanced Firming Daily Treatment. I experienced redness and bumps the morning after the first use. I then reached out within a week to return the products and request a refund.
The brand's website states returns are accepted "for any reason" within 30 days, and that slightly used products are eligible for return. However, customer service told me I was required to provide photos of my reaction and a batch number to proceed, conditions that are not mentioned anywhere in their published policy.
When I declined to share photos for personal privacy reasons, I was told that opened products are not eligible for returns, which directly contradicts their own returns page, which accepts items in "slightly used, usable condition."
I was not asking for anything outside what the policy entitles customers to. A company that advertises a "for any reason" return guarantee should honor it without adding undisclosed conditions.
Update: the company did eventually issue a full refund.
3 May 2026
Unprompted review
Reply from Allies of Skin
Thank you for taking the time to share your experience. We are sorry to hear that the products did not work well for your skin and that the return process felt frustrating.
When customers report a potential skin reaction, our team may request additional information, such as photos or batch details, to help us investigate the matter thoroughly and maintain our quality and safety standards. We understand and respect that not all customers may feel comfortable providing this information.
We appreciate your patience while our team reviewed your case, and we're glad we were ultimately able to provide a full refund. Feedback like yours helps us identify opportunities to improve both our communication and customer experience. Thank you again for giving Allies of Skin a try, and we hope to join you on your skincare journey in the future.
Terrible customer service
Terrible customer service from the Allies of Skin UK website.
I’ve message them to change my delivery postcode because it was wrong and got an email saying that they will do it and nobody did it.
DHL now tried to deliver my parcel to a wrong address and there’s no way of me being able to contact them or change that postcode.
The customer team from Allies also went completely quiet at me. Just not good enough for a premium skin care brand
21 April 2026
Unprompted review
Reply from Allies of Skin
We acknowledge that this response was not quick enough, but we want to make sure that this is resolved. We're sorry to hear about your experience and understand how frustrating this situation has been. We take reports of missing deliveries, and shipping delays, very seriously and would like the opportunity to review your case further so that you are properly refunded and so we can improve our processes going forward. Please contact our team directly at ask@allies.shop with your order number, and we'll investigate this matter as a priority. We appreciate your feedback and look forward to assisting you.
Love their sunscreen
Love their sunscreen, but hated the 20% vit C serum which is so thick and sticky and oily, you feel it all day on your face
21 April 2026
Unprompted review
Good products, poor shipping methods.
*updated*
I finally received my order after a long time waiting. I am satisfied with the products themselves, not the shipping time, which have negativly impacted my experience.
I have not yet received my order. I spent over 600 hunderd euros a month ago, and the expected delivery time was 6 days. It´s been almost 30 days! The shipping services should be premium, aligned with the brand segment. It´s not okay to wait a month for a hundred-euro order to be delivered. The other concern is the future orders I subscribed to, which I´m considering canceling and replacing with a new brand.
NOT HAPPY AT ALL.
11 March 2026
Unprompted review
Appalling behaviour and terrible…
Appalling behaviour and terrible product. Firstly the product gave me spots I’ve not had since being a teenager. Secondly signed me up for a repeat subscription with no clear messaging. TOTAL SCAM!
16 February 2026
Unprompted review
Reply from Allies of Skin
We acknowledge that this response was not quick enough, but we want to make sure that this is resolved. We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive to make subscriptions as transparent and seamless as possible and understand how frustrating it can be when there is confusion regarding cancellations, renewals, or refunds. We'd like the opportunity to review your account and assist further. Please contact our team at ask@allies.shop with the email address associated with your subscription, and we'll be happy to investigate and work toward a resolution. Thank you for your feedback.
They put me on a repeat subscription…
They put me on a repeat subscription for an item I never ordered! They do not have a customer service phone number. Annoying.
9 February 2026
Unprompted review
Reply from Allies of Skin
We acknowledge that this response was not quick enough, but we want to make sure that this is resolved. We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive to make subscriptions as transparent and seamless as possible and understand how frustrating it can be when there is confusion regarding cancellations, renewals, or refunds. We'd like the opportunity to review your account and assist further. Please contact our team at ask@allies.shop with the email address associated with your subscription, and we'll be happy to investigate and work toward a resolution. We also see your note on a phone number and will look into this option. Thank you for your feedback.
This company puts you on a repeat…
This company puts you on a repeat subscription without you realising. Just had £247.11 taken out of my account a month after my first order. My products last me 3 - -4 months roughly .
No information that I was on a subscription on my receipt. I’m now in the process of trying to get my money returned.
I will never support this company again.
Well done Allies of Skin - you’re doing a great job of pissing off your customers🤦🏼♀️
7 February 2026
Unprompted review
Reply from Allies of Skin
We acknowledge that this response was not quick enough, but we want to make sure that this is resolved. We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive to make subscriptions as transparent and seamless as possible and understand how frustrating it can be when there is confusion regarding cancellations, renewals, or refunds. We'd like the opportunity to review your account and assist further. Please contact our team at ask@allies.shop with the email address associated with your subscription, and we'll be happy to investigate and work toward a resolution. Thank you for your feedback.
This product is really good at Marketing - THATS IT
This product is really good at marketing but is absolute TRASH!!!! What a waste of money! I diligently used the creams (the purple and green serum and the eye serum and zero improvement - in fact a part of my undereye got worse!!!!) DO NOT BUY and waste your money. Also they wont return from Canada so I am stuck with the product
20 January 2026
Unprompted review
Reply from Allies of Skin
Thank you for sharing your feedback, and we apologize for not being quicker with our reply. We're sorry to hear that the products did not deliver the results you were hoping for and that your experience left you feeling disappointed.
While we do accept returns from Canada, certain restrictions may apply to opened or used products. That said, our goal is always to work with our customers to find a fair resolution when a product is not the right fit, whether that be a refund, replacement, account credit, or another solution depending on the circumstances.
We would welcome the opportunity to review your experience further and see how we can help. Please contact our team at ask@allies.shop with your order details, and we'll be happy to assist.
Buy these products from a different source - returning is a nightmare
While they are great at sending you purchases - the return process is atrocious. I do not trust purchasing from them unfortunately and I reccomend buying from
Amazon. It is a nightmare to get in contact with anyone, and their return policy says “when we receive your package we will let you know”- clearly not true.
Horrible customer service
12 January 2026
Unprompted review
Reply from Allies of Skin
We acknowledge that this response was not quick enough, but we want to make sure that this is resolved. Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations. We want every customer to feel more than satisfied with their skincare experience, and we're always here to help when that's not the case. While our return policy does have certain limitations, we'd welcome the opportunity to review your situation and see how we can make things right. Please reach out to us at ask@allies.shop with your order details, and our team will be happy to assist.
SCAMMERS!!!
SCAMMERS!!!! Never received their parcel, then I provided them with proof from my outdoor camera that there was no one to deliver this parcel at the time they said, and also showed them that the delivery company fraudulously signed in our name for the parcel. ALLIED SKIN then still does not offer a refund, so I have contacted the charge back team of my credit card. THIS IS RIDICULOUS!!!!
4 December 2025
Unprompted review
Reply from Allies of Skin
We acknowledge that this response was not quick enough, but we want to make sure that this is resolved. Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations. We want every customer to feel more than satisfied with their skincare experience, and we're always here to help when that's not the case. While our return policy does have certain limitations, we'd welcome the opportunity to review your situation and see how we can make things right. Please reach out to us at ask@allies.shop with your order details, and our team will be happy to assist.
It's been great so far!
I've ordered from Allies of Skin four times and have never had an issue. I was surprised to see the low reviews on trust pilot.
Over the past 15 years I have tried it all. The cheap stuff from Target or The Ordinary all the way up to the fanciest La Mer and Chanel Sublimage. My skincare cabinet is brimming with holy grail products and fun things to try. The stuff from Allies of Skin has been top notch and super effective. None of them cause pilling with each other or with my makeup and all of them remain in my daily rotation.
The gel sunscreen is phenomenal, the best gel sunscreen I have ever used. Clear, non greasy, makeup can go right over it. My new holy grail sunscreen.
The tanning sunscreen is a nice watery consistency but the tanning effect is almost non existent. Won't stain fingers! But I won't rebuy this, I prefer the St Tropez face tanner.
I've bought three of the peptide lip balm and have it in every purse, it's fantastic.
Let's see... I bought three serums and two retinols and will rebuy the stronger retinol cream again. Very effective and does not break me out or dry my skin.
The "multi peptides and GF serum" is beautiful and I see a difference in using it daily. My skin feels very hydrated and looks the best it has in years. Probably my favorite Allies product?
The orange bottle vitamin C serum is also amazing, better than my previous holy grail Peter Thomas Roth Potent-C. It took almost no time for my summer sun damage to fade completely. Wish I'd taken a before and after photo! It doesn't smell nice but the very best vitamin C serums don't.
The silk amino cleanser should ONLY be sold in the pump. The tube is terrible and messy. The cleanser is watery, doesn't foam, is extremely gentle and smells nice. I think I love my Elemis and Tata Harper cleansers more though.
Anyway, this Korean skincare line has been awesome and I will be rebuying quite a few products, which is more than I can say for any other brand besides Dr Jart. Very very high success rate for me!
17 May 2025
Unprompted review
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