I don’t think we were on the phone more than 2 minutes and my issue was resolved!

The customer service rep Denise quickly solved a issue I struggled with for days on my end. It took stress from my mind so easily.

Fernando is very competent, quick, and resourceful. It took no time to get set up and I even had to correct the copany name after submission. All of this was done swiftly and efficiently. I highly recommend it!

Extremely professional and helpful! Thank you so much!

My Alliance Customer Service experience with Dennise Martinez was absolutely AMAZING!!! She checked ALL boxes as to what full customer service represents and much much more. It's rare that you talk with someone that makes you feel like you are a valued customer or better yet, more than just a customer but a REAL PERSON. Thank you Dennise, from the bottom of my heart!

The rep helped me thru the entire signup process.

Just joined, but so far very impressed by customer service. Their website was easy to navigate and when I ran into an error, I received help through the chat immediately. Cynthia was quick to respond, answered all my questions, and remained available and expedite my registration.

It was such an easy process and when I had questions, their customer service was outstanding in their support. Plus once, I signed up for the virtual office, I received all the supporting documents and guides. Awesome service

excellent customer service provided by Cynthia

This is the most terrible company I have ever worked with.

Avoid at ALL COSTS. Scam company.

Firstly, I signed up and a few days later I received an email telling me that the offer address I had chosen decided to shut down. I opened up my business with that address and needed to pay a ton in legal fees to redo the entries paperwork. At that point all they were able to offer me was 2 months credit…and no refund.

They then charged me anyway even though I was supposed to be credited. I had to go back and forth with customer support for weeks and was a giant waste of time.

Finally now that I do have the address it takes days to get a response from customer service.The service is absolutely terrible and I advise anyone thinking of going with this company to go with literally anyone else as it just seems like this company is a scam.

Quick response. Clear communication. Friendly email discussion.

Great Customer service with Cynthia!
She is quick at responding and answers all my questions in details.

Just joined, but so far very impressed by customer service. Their website was easy to navigate and when I ran into an error, I received help through the chat immediately. Zabdi was quick to respond, answered all my questions, and remained available even though it took me about 30 min to complete the application from my side.

Axel was a great help getting my account figured out and taking care of, thank you so for being patient with me!

I recently had an encounter with the customer service representative of this company Cecilia De la Mora, who said she was a supervisor, and I must say, I am extremely disappointed. The representative I spoke to was rude and unprofessional, leaving me feeling frustrated and undervalued as a customer.

I reached out to inquire about a refund for my non-active account, and instead of receiving clear guidance or being directed to the appropriate policy information, I was bluntly told that non-active accounts are not eligible for refunds and to read their policy. When I requested to speak to a higher authority to better understand this issue and express my dissatisfaction with the service I was receiving, I was denied this opportunity. I was told that she was not transferring me to anyone of higher authority snd that she was the supervisor

This experience has left a sour taste in my mouth, and I believe it reflects poorly on the company’s commitment to customer satisfaction. A business should empower its customers by providing clear information and accommodating their needs, especially when they have concerns.

I hope that by sharing my experience, it will prompt the company to reevaluate its customer service practices and ensure that all representatives are upholding the highest standards of professionalism and courtesy. No customer should have to endure the kind of treatment I received, and I believe it is crucial for the company to address these issues promptly.

They have been awesome for the past 6 months, looking forward to keep doing business with them, thank you!

Very fast and efficient support. Excellent!!! Ivan Rodriguez is doing a great job!!!

Alliance has a highly professional staff that are always prompt to help you. I've been a client for 5 years now, and I am quite pleased with their service.

Kath Neri was persistent in finding the answer to my missing mail. I was experiencing a repeating problem with my mail not being forwarded despite having been paying for weekly service for two years. At first the local Alliance office "passed the buck" and blamed USPS for the poor service, but promising things would improve. I questioned why they thought it would improve when Alliance claimed their service was not the problem implying the USPS service would get better. I suggested they send me an envelope every week, even if empty, just to show they were providing weekly service. They demurred this would be "too costly." Anyway, when they sent me my mail for that week, included was the missing mail for the past month. It may be too early to claim a lasting victory, but Kath relentlessly worked with me to "cut through the knot" and solve the problem following-up with me every step of the way.