Alliance Tool Hire Reviews 

Been using Alliance for quite a while now . Kellly and Jo always go above and beyond to get the orders sorted . Very friendly and easy going !

I’ve been working with Alliance Tool Hire for a number of years now, and they’ve always been great to deal with. Our go-to contact is Kelly Pattison, who looks after our account and she’s brilliant. She’s super responsive, always happy to help, and often helps us out at very short notice with reactive hires.

If I ever speak directly with the depots, everyone’s been really friendly and easy to deal with. The customer service across the board has always been spot on.

kelly is always really helpful when we contact for delivery or collection details. She is our main point of contact which helps build a good relationship

"Since we started using Alliance Tool Hire, we've found all their staff to be consistently friendly, helpful, and informative. Our main point of contact, Kelly, is an absolute professional – always going above and beyond to secure us the best deals and to help us navigate last-minute situations or unforeseen circumstances. Her dedication and commitment to ensuring we receive top-notch service make a real difference."
Thank you from KPM Contracting Ltd.

The service is fantastic from Alliance, especially Kelly our Account Manager but not forgetting Simon and Steve at the branches. All our hire needs here at Guildmore are catered for promptly and professionally, with Kelly going the extra mile on a regular basis.

Here at The Hire Network we are really pleased with the overall service that we receive and Kelly is always amazing.
She is really knowledgeable and responds to our requests really quickly.
It is good to know that if we need something quickly, she can sort it for us.

We have been working with Alliance for nearly three years now. Initially appointed as local suppliers for our projects in the Brent borough, our positive experience with their service and equipment has led us to extend our partnership across all our sites in and around London.

Kelly, our account manager, consistently handles enquiries promptly and transparently. She’s proactive in supporting our business growth while also providing honest advice when alternative solutions may better suit our needs.

Simon at the North London branch and Steve at the South London branch have us well covered — they’re always on hand to liaise directly with our site teams and help overcome any special requirements or on-site constraints.

I think it is always nice to recognise the good, as is it all to easy to say when things are going wrong. I have dealt with Alliance Tool Hire for a number of years now, and in particular Kelly.
Kelly has always answered my calls, and dealt with any problems or queries quickly and efficiently. This makes a big difference to me, as means I can move onto other work quickly. Always polite and knowledgeable and a pleasure to work with.
Adrian
Blok n Mesh

I’m the Plant Manager at Galamast, a Civil Engineering and shopfitting company operating across the South East, and I’ve been dealing with Kelly Pattison from Alliance Tool Hire for some time now.
Kelly has been consistently professional, responsive, and a pleasure to work with. She always goes the extra mile to make sure we get what we need, even at short notice, and her communication is second to none. It’s refreshing to deal with someone who understands the pressures of our industry and gets things sorted quickly and efficiently.
Nothing ever seems too much trouble, and the service we’ve received through Kelly has been a big part of why we continue to use Alliance Tool Hire.
Highly recommend Kelly and the Alliance team for anyone in the trade looking for reliable, customer-focused support.

I used the South London branch for some sanders. Grant and Roger were fantastic. Professional, friendly and reliable. Grant was really helpful on the phone when discussing requirements for the project and the process couldn’t have been smoother or clearer.

Would definitely recommend

Have been using the Rainham branch. Really helpful knowledgable staff. Deliveries and pick up always on time. Far better service than other, bigger companies that I’ve tried using. Nothing is too much trouble. I always recommend them if asked.

Very reactive providing a quick turnaround when in need.

Absolute cowboys managing. Their website and Google listing clearly state they’re open on Saturdays – so I drove 20 minutes to get there, only to find them completely closed. What a waste of time and petrol.

This isn’t just a one-off mistake – it shows a complete lack of care for customers. Whoever’s managing the place clearly doesn’t know what they’re doing if they can’t even keep basic business info accurate.

How hard is it to update your website, Google, or phone line to reflect when you’re actually open? Really poor experience – I won’t be back, and I’d suggest others double-check before making the same mistake.

Great friendly team and will be an absolute pleasure to work with 👍

Big shout out to Steve and Marcus at the Helston, Cornwall branch for sorting out my small plant requirements at short notice. I have dealt with these guys a few times over the years and nothing is too much trouble. Always quick, professional and will do exactly what they promise.

Very very lazy people working there. My ladder supposed to be collected today for example and they came 3 days after. So so lazy and giving people excuses so they can hold their equipment there instead at their site
Very very bad practice

Kelly is always on hand to help, speedy responses and great communication, one of our best suppliers!

Kelly Pattison always does her best to help, great advice and service, would strongly recommend her and Alliance for all your hire needs.