I searched the web for the best price for a StihlHSA60 trimmer with battery and charger and alliance came up trumps, so I ordered it on pm of 18/05/26 and it turned up at my house on pm[1330 hrs] on... See more
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Operations Manager Paul Ouwerkerk was extremely helpful in assisting me over the phone.I was enquiring as to "possible" purchase of Stihl MSA 220 C-B Battery Chainsaw along with the AP 300 S battery w... See more
Company replied
Beautifully set up shop Outstanding customer service from the reception to the technical experts on the floor Love they they are a Stihl dealer as well
Company replied
I ordered the slugger cold saw blades after my nearest stockist only had lower quality blades that were dearer than Feins list price. I was googling the blades and saw Alliance Hardware, they had t... See more
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Company details
- #3 of 5 best companies in Hardware Store
Written by the company
We're an independent hardware and industrial supplies business with a customer-oriented focus. Not only do we stock the best tools at the lowest prices, we also offer solutions to our customers. As well as tools, we are a distributor for the Bahco & Lenox bandsaw blades. Two of the best quality bandsaw brands available on the market. Our aim is to reduce our customers' cost per cut, by increasing their cutting efficiency and reducing downtime. We're open from early until late, to make sure we're always available when our customers need us. Give us a call today and see how we can assist you.
Contact info
39-51 Chapman Street, 3130, Blackburn North, Australia
- alliancehardware.com.au
4.7
Excellent
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Alliance Hardware
Hi Karyn,
Thank you very much for your kind feedback, it is greatly appreciated.
We look forward to dealing with you again soon.
The Team @ Alliance Hardware
Great Customer Service
Great business, really customer focussed and good pricing. Followed up the sale and delivery and were very helpful.
7 February 2023
Reply from Alliance Hardware
Hi Darren,
Thank you very much for taking the time to leave us some feedback.
We're glad to hear you were pleased with the service we provided and we look forward to dealing with you again.
Thank you,
The Team @ Alliance Hardware
Friendly service and availability of…
Friendly service and availability of hard to find stock
29 January 2023
Reply from Alliance Hardware
Hi Nicholas,
Thank you for your feedback, it is greatly appreciated.
The Team @ Alliance Hardware
Good value and fast service
15 January 2023
Reply from Alliance Hardware
Hi Craig,
Thank you very much for your feedback, it is greatly appreciated.
We're glad to hear you were happy with your order and the turnaround time.
We hope to deal with you again in the future.
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Scott,
I'm terribly sorry to hear you haven't received your order yet.
I will chase the courier up for you this morning and get back to you.
Thank you,
The Team @ Alliance Hardware
UPDATE 06/02/2023:
Hi Scott,
I've just sent you another email detailing what the courier has responded with.
Thank you,
Paul Ouwerkerk
Alliance Hardware
UPDATE 09/02/2023:
Hi Scott,
I've just received confirmation that your item has been delivered.
We apologise again for the delay and hope we can offer you a better experience next time.
Thank you,
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Lee,
Thank you very much for your positive feedback.
We do pride ourselves on our customer service and our speed and accuracy with fulfilling orders.
We look forward to dealing with you again.
The Team @ Alliance Hardware
Great product and service
Great product and service, just a little expensive on the postage.
30 November 2022
Reply from Alliance Hardware
Hi Alan,
Thank you for your feedback.
We understand your comment regarding the postage charges. This is something we are working toward improving as free postage is very popular and becoming increasingly common amongst online retailers.
Hopefully we can offer this the next time we deal with you.
Thank you,
The Team @ Alliance Hardware
I had no issues at all
I had no issues at all, the parcel arrived a couple of days later than predicted but hey it's Xmas.
22 December 2022
Reply from Alliance Hardware
Hi Leigh,
Thank you very much for your feedback, and for your understanding of the delays with deliveries during the Christmas period.
We look forward to dealing with you in the near future.
The Team @ Alliance Hardware
Went the extra mile to make sure my…
Went the extra mile to make sure my toolboxes arrived.
15 November 2022
Reply from Alliance Hardware
Hi Daniel,
Thank you very much for your feedback.
We're glad to hear that your order made it to you.
We look forward to dealing with you again.
Thank you,
The Team @ Alliance Hardware
Product was delivered quickly
29 November 2022
Reply from Alliance Hardware
Hi, thank you very much for your feedback.
We're glad to hear that you received your order promptly.
Thank you,
The Team @ Alliance Hardware
Your website was easy to navigate and…
Your website was easy to navigate and the service was great. We couldn't believe how quickly we received our order. Even the courier was spot on and very friendly.
27 November 2022
Reply from Alliance Hardware
Hi Lyn,
Thank you very much for your feedback, it is much appreciated. We're glad to hear your order was delivered so promptly, especially during this time of year.
Thank you,
The Team @ Alliance Hardware
Thank you from your prompt postage I…
Thank you from your prompt postage I received my hood within 2 days
12 October 2022
Reply from Alliance Hardware
Hi Justine,
Thank you for your positive feedback. I'm glad to hear you received your order so promptly.
We look forward to dealing with you again.
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Angus,
Thank you very much for your positive feedback. We're pleased to hear that you were happy with our service as we do take great care with our packaging and try to be as helpful as possible. We look forward to dealing with you in the future.
Thank you,
The Team @ Alliance Hardware
Great service, highly recommended!
Alliance hardware had the Stihl gear I needed badly and after I made the purchase online they have shipped straight away. That’s great service!
15 October 2022
Reply from Alliance Hardware
Hi Sorin,
Thank you very much for your feedback. We're glad to hear we were able to assist you can hope you enjoy your new STIHL gear.
The Team @ Alliance Hardware
I was very impressed with Alliance Hardware
I was very impressed with Alliance Hardware. I needed some DeWalt batteries and found them at Alliance Hardware about $50 cheaper than anywhere else. I placed my order at 4:45 pm on Friday, and they arrived at my house two hours later at 6:45 pm! They even threw in a free DeWalt T-shirt.
7 October 2022
Reply from Alliance Hardware
Hi Ned, we're glad to hear you were pleased with the turnaround and hope to deal with you again soon.
Thank you,
The Team @ Alliance Hardware
I was expecting delays due to the…
I was expecting delays due to the weather in Victoria.
But that was not the case arrived on time and no damage to the carton. Easy site to navigate, very happy with item received.
24 October 2022
Reply from Alliance Hardware
Hi Craig, we're glad to hear you received your parcel on time, especially given the expected delays with the recent weather.
We look forward to dealing with you again soon.
Thank you,
The Team @ Alliance Hardware
Efficient
Did exactly what they said they would do — contact me when the product I wanted finally made it through the freight chaos that currently reigns. Some places take your order, promise to ring back and never do. Alliance was true to its word. The product (a Stihl battery) arrived when indicated and works well. Five stars for prompt, courteous and efficient service.
21 October 2022
Reply from Alliance Hardware
Hi Julie, thank you very much for your positive feedback. We're glad to hear that you received your order after what can be a quite frustrating experience with courier delays. We appreciate your patience and look forward to dealing with you again.
Thank you,
The Team @ Alliance Hardware
Great Service
In a rural location it's nice to be able to order exactly what you need and have it here in a short period of time even when it's coming from interstate.
14 October 2022
Reply from Alliance Hardware
Hi Julie, thank you very much for your feedback. We're glad to hear you received your order so quickly.
We look forward to dealing with you again.
The Team @ Alliance Hardware
Reply from Alliance Hardware
Hi Peter, thank you very much for your feedback. We appreciate your support and look forward to dealing with you in the future.
Thank you,
The Team @ Alliance Hardware
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