My account was wrongly charged for a membership that I had not requested. I reached out to Customer Support and my request was immediately passed on to the Escalation Team. Jeremy, from the Escalation... See more
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See what reviewers are saying
I'm Nasrin Jahan Priya. If I want tell about my experience, it was really nice.I'm very satisfied with the customers service. Thank you so much Ann for the service.
Till now I am.promessed to receive backpayment since my order has not been delivered. That is an exception. I think that is very elegant. I cannot write a real review yet since I do not know how... See more
I requested for a refund on my account, and I was promised that the refund will be done in the next 7-10 working days. I was assisted right away with no problem! Thank you so much for helping me 🙏
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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They said to refund
I was helped immediately.
I was helped immediately.
Very friendly and helpful agent
I have not use this yet and not sure…
I have not use this yet and not sure what it is about. That is way I am cancelling the subscription. The way may cancelation is being handles I am extremely happy
Its good
Its good! But about the payment is they took from bank with out notice. But thank you to the assist by (Ann) she's doing a good job.
Thank you Emily for handling my case
Thank you Emily for handling my case, your words were very fruitful. You are such a wonderful person.
Excellent service for my cancellation…
Excellent service for my cancellation request.
Everybody was extremely patient and…
Everybody was extremely patient and helpful, even though it was bit complicated they helped me alot
I requested for a refund on my account
I requested for a refund on my account, and I was promised that the refund will be done in the next 7-10 working days. I was assisted right away with no problem! Thank you so much for helping me 🙏
Thank you for the assistance Emerald!
Quick customer service
Quick customer service, issue solved by Declan.
Jeremy thanks for your kind response…
Jeremy thanks for your kind response and I hope my problem will resolve immediately.
Thanks Regards
Abdul
Scam
U enter a competition, and u are the linked to multiple other places who deducts money from your account where on the competition if u do win required a payment for a delivery fee. That's how they get access to your account
Problem solved by Emerald
Excellent care
Excelente service, fast, friendly and precise.
Thank you ALERO
They assisted on time and great on…
They assisted on time and great on solving problems
Alero is helping to resolve the issue
Alero, the Escalation Manager, is helping to resolve the issue. Thank you!
Do not buy here
When you buy a (promotion) 2€ article you are accepting a subscription with a +$40 charge every 14 days (GOLD suscription). If you try to cancel, the cancellation period lasts 14 days so you will be charged 100%.
If you write them they will cancel the subscription if you write here in Trustpilot with a 4/5 stars review writing about any addressed issue or buying experience.
(That's why my first review had 4 stars and now I am editing it after the refund confirmation) Be aware.
Updating (29/05/2025): after several emails from their side requesting to delete this review (where without asking they refunded me 9€ from the 46€ I originally lost in their scam, they told me they ordered a full (46€) refund that I will see in my account in 5-7 days.
Then they requested Trustpilot to validate within 3 days or "If we don’t hear from you, the company may not be able to recognize your review as genuine.".
Therefore here I am, adding new information about my experience :)
PS: I will be adding more information if finally I receive back the money, because I didn't receive the 9€ refund at all :)
Updating (23/06/2025): I received nothing but several emails promising they would refund everything if I posted another review with (again) 4/5 starts, then requested me to delete this review again. That is why there is another review with my name that now will have 1 start as well.
As I said, do not buy here, they are just scammers.
Updating (07/07/2025): I just got refunded on June 26th. Setting rate from 1 to 3 starts, can't give more. Thx
Updating (26/09/2025): They keep me sending emails to delete this review every weel. -1 star. I won't delete it.
Good handling emily
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