Poor customer service and communication
I've has an issue with Allente for nearly a year! The EPG (Extended Program Guide), that you press for more info on a program broadcast, it's in Norwegaian, as is the title of the program. Not much use to a Brit living in Finland! Despite numerous emails to so-called 'Customer Service' all I got was, 'We're working on the issue with our content provider." Out of frustration, I contacted the head of CS in Finland - a person with no published email address, so I guessed! She then forwarded my issue back to the 'team'. Nothing happened. And a few days ago, on October 1st, out of the blue, Allente took Sky News off the air. (removed it from their 'offerings'); a channel that I pay for! No communication with the cusomer base - just gone. I've had enough of them, and suggest you look elsewhere. In any case, satellite TV will become a thing of the past.