Allente is actively forking their customers or getting forked by their supplier of their Android tv boxes. They are TERRIBLE. Takes 3 seconds to change channel, cannot be used without internet conne... See more
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Bevare of the notice period. I had a free trial, but have to pay for an extra month due to the cancellation notice, very old school. Also the people to have you call to cancel tries to upsell too much... See more
Kunderådgiveren var fantastisk til at få problemstillingen løst. En stor tak herfra. Mvh. Lars Erdmann
Company replied
Typical get money on customer's back type of deal. I got to months free and decided to close it afterwards because both the TV app and Browser are slow and have significant lag. I tried with two 1000m... See more
Company details
Written by the company
Selvom vi er den nye dreng i klassen, så er vi slet ikke så nye. To velkendte mærker er nemlig blevet til ét og Allente blev skabt. Med det ønsker vi at opbygge en stærk brandposition i Norden, og fortsætte med at tilbyde TV-oplevelser af høj kvalitet til vores kunder. Vores mål er ganske enkelt: At samle mennesker gennem kvalitetsunderholdning!
Contact info
Strandlodsvej 30, 2300, Kbh. S., Denmark
- 45100100
- Kundeservice@allente.dk
- allente.dk
2.3
Poor
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Allente
Hi Claus,
I am sorry to hear about your experience with our Customer Service. I hope you got the help you needed in the end.
I wish you a nice day.
Sincerely
Stephanie, Allente
Very good service
26 November 2024
Reply from Allente
Hi Brita,
Thank you for the kind words.
I am happy to hear about your experience with our Customer Service. We will continue to provide the best and most effective service for our customers.
I wish you a wonderful day.
Sincerely,
Stephanie, Allente
Streaming to Chromecast seems very UNSTABLE
Streaming to Chromecast seems very UNSTABLE!!!…
Streaming to Chromecast seems very unstable! The image freezes again and again
Tried 2 different phones and Ipad App, 2 different Tv's with 2 different Chromecast still the same
No problems with other streaming services. It works there. .
12 November 2024
Unprompted review
Start med at give en god service.
21 November 2024
Reply from Allente
Hej Philip,
Tak for din anmeldelse.
Vi er meget kede af at høre om din utilfredshed med vores service. Vi vil gerne forsikre dig om, at vi altid stræber efter at levere den bedst mulige service til vores kunder.
Det ser dog ud til, at du efterfølgende har fået løst dit problem.
Du ønskes en god dag.
Venlig hilsen
Stephanie, Allente
FRAUDLENT AND FORCEFUL INVOICES
I have received two claims for unpaid invoiced from Allente Norge AS through credit collector Intrum. The issue is that I have never signed up for or used any of their services, nor received an original invoice, contract, or an original invoice, contract, or subscription. Nothing, i didnt even know that the company actually exists. I am an international student who has never even owned a TV in Norway.
At first i thought it was a mere administrative mistake since the invoice details only captured my name and everything else was wrong including the address.
I called the CS, and three operators confirmed that it might be a mistake since all information is wrong and admit that they cannot find me in their system as a customer but still they still hold the same stance with INTRUM that i am their customers, it feels like they don.t know what they are doing and do not have control over their customers and how to handle claims.
I asked how long the company thinks my issue will be resolved and the CS man told me that he is not a PSYCHIC and all i can do is wait. ALL OPERATORS REFER THAT THEY WILL ASK THEIR LEADER SINCE THEY CANNOT DO ANYTHING ABOUT THE ISSUE BUT THE LEADER SEEMS LIKE A GHOST OR SOMEONE WHO WORKS REMOTELY OR JUST AN IGNORANT BEING THAT IS NEVER AVAILABLE
8 November 2024
Unprompted review
Reply from Allente
Hi Johari,
Thank you for your review.
I'm very sorry to hear about your experience with Allente, and I apologize for any inconvenience this may have caused.
Since you live in Norway and got a subscription with Allente in Norway, I cannot look into your specific case because this is Allente in Denmark. But I really do hope that the issue gets solved soon.
I wish you a nice day.
Sincerely,
Stephanie, Allente
The problem was solved very fast
7 November 2024
Reply from Allente
Hello Anne-Marie,
Thank you very much for your review.
We appreciate you for taking the time to give us this feedback.
I am happy that your problem was solved by our Customer Service.
I wish you a good day.
Sincerely,
Stephanie, Allente
1 Star because 0 was not an option
1 Star because 0 was not an option. Forcing the Allente app to replace the old but good working Viaplay app is a bummer. The Allente app is worthless, unstable and incredible slow - at best! Stay away from this company if you have other options. We have 4 tv's and 4 smartphones of various fabric, the Allente app is utter crap on all devices.
#Edit after reply: I'm fully aware that the two apps are independent, but that doesn't chage anything about the Allente app, it is useless. I can't stream with the Allente App without long load times and stutter throughout the stream, with the Viaplay App I can stream the same series and movies much faster with zero stutter during the streaming. What I meant about the "forcing", is that I'm FORCED to use the crap App because you moved the Hostory channels away from my sat box and it's now only available as stream via the Allente crap App. I've measured the connection at the TV, and it's 980mbit down/ 970 mbit up, so zero LAN/Internet issues at my end - hence the Viaplay App works flawless. So, in short - your App is crap, and have been for way too long. Have had contact with your "support", but nothing changed, so........... loooking for alternatives.....
23 October 2024
Reply from Allente
Hello Jacob
I am sorry to hear about your negative experience with our app. We constantly try to keep our product as updated and up to date as possible. I'm sorry if you have had a different experience.
I would like to emphasize that the Allente app and the Viaplay app are two independent products. The Allente app does not exist to overtake Viaplays app. You still have access to both, and all the great content available there.
Again, I am sorry to hear that you are unhappy with our product. I would however recommend you to contact our tech department, so that we can help you find a solution to the issue. You can contact us on 45 100 100. Opening hours: Monday to Thursday from 9.00 a.m. to 7.00 p.m., as well as Friday from 9:00 a.m. to 5:00 p.m. - weekends and public holidays from 10 a.m. to 4 p.m.
With kind regards,
Victoria, Allente
Reply from Allente
Hello Kim
Thank you for your review.
Thank you for taking the time to share your thoughts on our service. We truly appreciate your kind words regarding the efficiency and quickness of our operations.
If you have any further suggestions or feedback, please feel free to reach out.
I wish you a good day.
Sincerely,
Frida, Allente
A free trial is not free at all!
Got a "free" trial from Allente, through LG Streaming Week. It was advertised as "Prøv Allente uden omkostninger!".
It appears there is nothing without costs with Allente.
After cancelling my "free trial" after just 2 weeks, I got the info that even though the trial is without binding, I will have to pay for the days left of October, after my trial + November. According to them the cancellation period is "indeværende måned plus én kalendermåned".
I guess it's easier to quit a job than quit Allente! I guess they need a month + calendar month to cancel my subscription because it takes a month to find me in their database and set the status of my subscription as "not active".... This should be illegal and hopefully Forbrugerstyrelsen will see this as a serious problem.
False advertisment and very very sneaky way to get money from people.
14 October 2024
Unprompted review
Reply from Allente
Hello Dimitar
I am sorry to hear that you are unhappy with out cancellation policy. It is true that you currently can get the first month for free with no binding period. We do however still have a cancellation period.
I am furthermore sorry if you find the campagn from LG Streaming week misleading. However, on our webside and in our terms of conditions, it states that our cancellation period is the rest of the current month plus a calender month.
I will like to emphasize that we have no free trial at Allente.
You are wellcome to take the case to Forbrugerstyrelsen. We have however given no false advertisement. All necessary information can be found on our website and terms of conditions.
With kind regards
Victoria, Allente
No respect for loyal customers for more than 28 years
No service, no understanding, why speak so much about new period for 6 months, when I have been there fore 28 years
Use brain not sales. Sorry to say take care of your loyal customers for the future.
9 September 2024
Reply from Allente
Hello Line
Thank you for your review.
We apologize for the inconvenience caused, and assure you that we will do our best to improve our customer service in the future.
We really appreciate you taking the time to give us this feedback.
I wish you a good day.
Sincerely,
Frida, Allente
No understanding of customer service
No understanding of customer service. Problem not solved. No desire to stay as customer
27 August 2024
Reply from Allente
Hello Hans
Thank you for your review.
We take customer service very seriously and it is disappointing to hear that we fell short of your expectations.
Thank you for bringing this to our attention and giving us the chance to improve our service.
We would like to encourage you to contact us if you have further questions or concerns on tlf: 45 100 100.
I wish you a good day.
Sincerely,
Frida, Allente
Reply from Allente
Hello Kunde
Thank you for your review.
We are thrilled to hear that you had an excellent experience with our team, and we are delighted to hear that we have met your expectations.
I wish you a good day.
Sincerely,
Frida, Allente
Reply from Allente
Hej Claus
Tak for din anmeldelse.
Det glæder os at høre, at vores medarbejdere ved telefonen, altid er venlige og hjælpsomme. Vi gør vores bedste for at yde en god service og give vores kunder den hjælp, de har brug for.
Endelig kontakt os på tlf: 45 100 100, hvis du får brug for yderligere support.
Du ønskes en god dag.
Venlig hilsen,
Christian, Allente
Fraud and poor CS.
I have received two claims for unpaid invoiced from Allente Denmark A/S. Issue is that, I have never signed up nor used any of their services, nor received an original invoice, contract, subscription. Nothing. As I am not Danish, we do not use any "local" streaming services.
Now, I would have been prepared to only be slightly annoyed at what could have been an administrative mistake. However what makes this utterly unacceptable is that there is no way to communicate with the company *in writing* - I have not had the time to phone their CS, for their mistake.
Now, I am receiving "Inkasso" demands via Intrum ( at least they have an email alias ) which I have no intention of paying.
See you in court fraudsters.
11 August 2024
Unprompted review
Good service
7 August 2024
Reply from Allente
Hello Ignatius
Thank you for your review.
Thank you for taking the time to provide us with your positive feedback on our service quality. We are thrilled to hear that we were able to meet your expectations and provide you with a good experience.
I wish you a good day.
Sincerely,
Frida, Allente
Reply from Allente
Hello Kjell
Thank you for your review.
Thank you for reaching out to us regarding the long waiting time you experienced. We understand how frustrating it can be to wait for a service, and we apologize for any inconvenience caused.
If you have any further concerns or feedback, please do not hesitate to let us know. We value your input and strive to provide the best possible experience for our customers.
I wish you a good day.
Sincerely,
Frida, Allente
Go’kundesrevice
16 July 2024
Reply from Allente
Hej Marianne
Tak for din anmeldelse.
Det glæder os at høre, at du har haft en god oplevelse med vores kundeservice.
Vi sætter stor pris på din feedback og ønsker at sikre, at vores kundeservice er af højeste kvalitet.
Du ønskes en god dag.
Venlig hilsen,
Frida, Allente
Super service
11 July 2024
Reply from Allente
Hej Claus
Tak for din anmeldelse.
Det glæder os at høre, at du har haft en god oplevelse med vores kundeservice.
Vi sætter stor pris på dine rosende ord!
Du ønskes en god dag.
Venlig hilsen,
Frida, Allente
Reply from Allente
Hello Torben
Thank you for your review.
We are thrilled to hear that you received excellent customer service and that our customer service has made a positive impact on your experience with us.
I wish you a good day.
Sincerely,
Frida, Allente
Dosent work
I have treid to use viaplay. It dosent work. I am mad while your Phone dosent work. Hans Peter Boye
5 July 2024
Reply from Allente
Hello Hans
Thank you for your review.
I am sorry that you have had problems with the Viaplay app. However, I must ask you to contact Viaplay if you experience problems with their product.
If problems arise with the Allente app, you can contact our customer service at tlf: 45 100 100, or contact us via our chat on www.allente.dk.
I wish you a good day.
Sincerely,
Frida, Allente
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