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AllCleared Reviews 423

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff. Many appreciate the exceptional customer service, noting the team's ability to simplify complex processes and provide clear explanations. Reviewers frequently mention the positive user experience, emphasizing the efficiency and prompt response times, which contribute to a stress-free process. However, some people were dissatisfied with the extended processing times, with a few reporting delays that significantly exceeded initial expectations. Additionally, a small number of customers felt that communication from case management was occasionally harsh or dismissive, rather than supportive, when seeking clarification or assistance.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the efficiency and professionalism, highlighting... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Response time

Customers had positive experiences with response times. Many reviewers highlighted the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience. Needed to travel to Canada on short notice to support family, and AllCleared helped me through the process faster than I had feared, and with minimal action required on my par... See more

Company replied

Rated 5 out of 5 stars

AllCleared made the U.S. waiver process so much easier for me. The paperwork and requirements felt overwhelming on my own, but their team guided me clearly and kept me updated. I feel relieved knowing... See more

Company replied

Rated 5 out of 5 stars

The promptness of my emails to them is outstanding. I deal with Grace Case Manager at Vancouver office… she responded thoroughly today of my concerns and answered all my questions .. I feel comforta... See more

Company replied

Rated 5 out of 5 stars

AllCleared is amazing in helping you obtain a pardon and US Waiver and helps you through the entire process explainining all details. I highly recommend it to anyone who wants a fresh new start at t... See more

Company replied


Company details

  1. Legal Services

About AllCleared

Written by the company

We are a team of pardon and waiver experts. Since 1989, we have helped over 150,000 clients start fresh.


At AllCleared, we advocate for our clients, process their documents, and navigate complex systems to grant travel waivers and expunge, seal, or suspend records.

We formed AllCleared -- originally named 'Pardon Services Canada' -- in 1989 because we believe people should be defined by where they’re going, not where they’ve been.

Our long-standing leadership status has helped us establish invaluable and unique relationships with police agencies, the Parole Board of Canada, the Canadian Centre for Police Information (CPIC), Canadian Immigration & Citizenship (CIC), the Department of Homeland Security, and courthouses across North America.

Second chances start at AllCleared, where our advocates work together to reclaim the rights of Americans and Canadians whose mistakes earlier in life should no longer define or burden them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing company

Amazing company! I was finally able to go visit my brother, living in canada, for the holidays.

12 November 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Gentry,

Thank you for sharing your experience. We’re so glad to hear you were able to travel to Canada and spend the holidays with your brother. It’s wonderful to know our team could help make that possible.

Warm regards,
The Case Management Team

Rated 5 out of 5 stars

I used AllCleared for a waiver and they…

I used AllCleared for a waiver and they were extremely helpful. They made the whole process very easy and straightforward.

5 September 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Amanda,

Thank you for your feedback. We’re glad to hear our team was able to make the waiver process clear, easy, and supportive from start to finish.

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

Fast an friendly responses with…

Fast an friendly responses with knowledgeable staff made the process easy.

4 February 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Gordon,

Thank you for your feedback! We’re glad to hear our team’s friendly communication and knowledge made the process easy for you.

Kind regards,
The Case Management Team

Rated 4 out of 5 stars

Solid company with good communication

Solid company with good communication. They tell you what they need to be able to help you and then gets it through government faster than you can do it yourself.

3 December 2024
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Matt,

Thank you for sharing your experience. We’re glad to hear you found communication clear and that our team was able to guide you efficiently through the government process. We appreciate your confidence in our service.

All the best,
The Case Management Team

Rated 3 out of 5 stars

Service was well received on recent…

Service was well received on recent travel

10 September 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Sarah,

Thank you for your feedback! We’re glad to hear our support was helpful during your recent travel.

Warm regards,
The Case Management Team

Rated 5 out of 5 stars

I used All Cleared to obtain a pardon

I used All Cleared to obtain a pardon. They were thorough in explaining everything each step of the way and everything was done in a timely fashion. Great experience

30 January 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Lisa,

Thank you for sharing your experience. We’re glad to hear you found the process clear and well-explained at every step, and that everything moved smoothly and on time. We appreciate your kind words.

Sincerely,
The Case Management Team

Rated 2 out of 5 stars

I mean the process is easy

I mean the process is easy, the thing that is annoying is they keep calling your phone and they got a little rude when you tell them no or change your mind. I try looking at US immigration attorney before going to a company based in Canada and also do see any where that this is a law firm or just filing service

2 October 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Jacob,

Thank you for sharing your feedback. We’re glad to hear the process itself felt easy, but we’re sorry to hear our follow-up attempts came across as frustrating. When someone submits their information through our website, our team reaches out to offer guidance; however, we respect when someone decides not to move forward, and your comments will be reviewed internally to ensure our communication remains courteous and appropriate.

To clarify, we are not a law firm. AllCleared is a legal services provider that assists with application preparation, documentation, and navigation of the waiver and admissibility process. Many people choose to work with us rather than an immigration attorney due to our specialization and decades of focused experience in this area.

We appreciate you bringing your concerns to our attention.

All the best,
The Case Management Team

Rated 4 out of 5 stars

Uncomplicated

It was very easy to understand and uncomplicated experience, great support and customer service!

2 December 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Tom,

Thank you for your feedback! We’re glad to hear the process felt clear and uncomplicated, and that our team’s support made your experience a positive one.

Kind regards,
The Case Management Team

Rated 5 out of 5 stars

Allowed for smooth and fast entry

Allowed for smooth and fast entry

20 April 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Mac,

Thank you for your feedback! We’re glad to hear the process went smoothly and helped facilitate your entry.

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

Helped me along the process.....always…

Helped me along the process.....always responded timely to emails if I had questions.....easy payment plan!! I would use them again!!

13 June 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Mike,

Thank you for sharing your experience. We’re glad to hear our team’s responsiveness and support made the process easier for you, and that the payment plan was helpful. We truly appreciate your confidence in using our services again.

Warm regards,
The Case Management Team

Rated 5 out of 5 stars

Great staff and a great company

Great staff and a great company

1 December 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Charles,

Thank you for your feedback! We’re glad to hear you had a positive experience with our team and our service.

All the best,
The Case Management Team

Rated 5 out of 5 stars

AllCleared.com delivered exceptional…


AllCleared.com delivered exceptional service from start to finish. Communication was prompt, the guidance was clear, and the process moved faster than expected. Their professionalism gave me confidence throughout, and the final results exceeded my expectations. I would gladly recommend them to anyone needing trustworthy assistance.

2 December 2024
Unprompted review
AllCleared logo

Reply from AllCleared

Hi CT,

Thank you for sharing your experience in such detail. We’re glad to hear our team’s communication, guidance, and professionalism helped make the process smooth and faster than expected. We truly appreciate your recommendation and your trust in our service.

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

A great place and people

A great place and people. They make sure you are comfortable and understand all of your options. Using this company will definitely relieve most of your stress with your situation. Highly recommend giving them a call.

24 October 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi John,

Thank you for sharing your experience. We’re glad to hear you felt comfortable and well-supported throughout the process, and that our team was able to clearly outline your options. We truly appreciate your recommendation.

Kind regards,
The Case Management Team

Rated 5 out of 5 stars

If you have been in trouble with the…

If you have been in trouble with the law and it's been a while then Allcleared is the place to go to clear up your past mistakes and start new. Great experience.

2 December 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Cjay,

Thank you for your feedback. We’re glad to hear you had a great experience and that our team was able to support you in moving forward and addressing past challenges.

All the best,
The Case Management Team

Rated 1 out of 5 stars

I started my file with All Cleared over…Didint do as Promised

I started my file with All Cleared over 2 years ago for something 50 years ago. It took 2 years of expedited service to tell me I had to submit more paperwork. Now, over 2 years later and a lot of money, I am no further ahead. Over 2 years, and I am out a lot of money. They can't be trusted to keep their promises. If you want the work, don't use these people.

2 November 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Peter,

Thank you for sharing your feedback. We understand how frustrating the wait has been for you. To clarify, your application was prepared and submitted, and the additional paperwork requested came directly from the Department of Homeland Security as part of their processing requirements. Our team has been in contact with you throughout this period to outline exactly what was needed in order for your application to move forward.

At this time, the file cannot progress because you indicated you did not wish to comply with the supplemental documentation DHS requested. We remain available if you decide to continue with the process or would like to discuss the next steps.

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

Professional!

Answered all our questions promptly and professionally!

5 May 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Don,

Thank you for your feedback! We’re glad to hear our team was able to answer your questions promptly and professionally.

All the best,
The Case Management Team

Rated 5 out of 5 stars

Absolutely awesome no pressure and very…

Absolutely awesome no pressure and very knowledgeable

13 December 2024
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Shane,

Thank you for your feedback! We’re glad to hear you had a positive experience and found our team knowledgeable and easy to work with.

Kind regards,
The Case Management Team

Rated 5 out of 5 stars

Allcleared is fast

Allcleared is fast, professional and knowledgeable. They really are about the quality of their services. I recommend Allcleared to any individual or organization.

2 December 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Cedrick,

Thank you for your thoughtful feedback. We’re glad to hear you found our service fast, professional, and knowledgeable. We truly appreciate your recommendation and your trust in our team.

Warm regards,
The Case Management Team

Rated 5 out of 5 stars

Amazing service

Amazing service

10 September 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Sara,

Thank you for your feedback! We’re glad to hear you had an amazing experience with our team.

Sincerely,
The Case Management Team

Rated 5 out of 5 stars

Easy website to navigate!

2 December 2025
Unprompted review
AllCleared logo

Reply from AllCleared

Hi Ericka,

Thank you for your feedback! We’re glad to hear you found our website easy to navigate.

All the best,
The Case Management Team

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