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Review summary

Created with AI, based on recent reviews

Considering 143 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting that the staff is helpful, friendly, and quick to resolve issues. Many people appreciate the fast response times and the overall efficiency of the service, often describing it as easy to use and reliable. However, some customers also noted issues with delivery services, including delayed or lost parcels and a lack of tracking updates. A few people mentioned dissatisfaction with the handling of these shipping problems, feeling that their concerns were not adequately addressed or that resolutions took too long.

What people talk about most

Customer service

Customers had positive experiences with customer service. Many reviewers highlight the team's fast response... See more

Staff

Consumers find staff to be positive. Many reviewers praise the online service workers, warehouse staff, and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast, polite, and helpful... See more

Response time

People report positive experiences with response times. Many customers praise the customer service team for... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the fast shipping times,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overal they have a great system, fast shipping, fast working in the warehouse, great communication and good quality items. The only thing is sometimes the shipping is a little overprices. But that is... See more

Company replied

Rated 5 out of 5 stars

Since Pandabuy was raided, I've been using Allchinabuy as an alternative, and I'm very satisfied! The shipping costs are cheaper than those of other large agents, and the customer support is very prom... See more

Rated 5 out of 5 stars

The best of the best, packages always come on time and even early. Customer service is amazing, really nice people and always want to solve your problem as fast as possible. I’ve been using this app f... See more

Rated 5 out of 5 stars

Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Support

The support is really fast and good,they replied to me within 10 minutes.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Allchinabuy its 10/10

Allchinabuy its the best agent i used and IM NOT kidding. The employees can sustain a conversation and help you with your problems. They work fast and the shipping lines are very affordable. And the best part is that the clothes are so good, the quality is top tier. 10/10

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Allchinabuy is great

Allchinabuy is great, the costumer service is nice and fast. I needed to refund something and it worked so im glad that im using allchinabuy!

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Met my expectations

I was worried at first, but as soon as the product arrived it was perfect quality exactly what i asked for. Thank you for your service.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Customer service


I have used their services more than once, and their customer service is very polite and quick to help resolve any issues. I highly recommend them!

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, whenever I had an issue they responded near instantly with how to help and what I can do 10/10 service

13 August 2025
Unprompted review
Rated 4 out of 5 stars

Good costumer support

I like it. Ordered multiple times. Had a few issues but the support was very nice and helped me a lot:)

12 January 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Thank you so much for your kind words! We're thrilled to hear you enjoyed the market and felt supported by our after-sales service. Your satisfaction means a lot to us , we look forward to serving you again soon!

Rated 5 out of 5 stars

Reeally good customer support

Reeally good customer support! no stupid questions, you get help with everything and they are very fast aswell :) really happy.

30 July 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Thank you so much for your kind words! We're thrilled to hear you enjoyed the market and felt supported by our after-sales service. Your satisfaction means a lot to us , we look forward to serving you again soon!

Rated 5 out of 5 stars

Its a really good market and the after…

Its a really good market and the after sales service are receptive !

14 July 2025
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Thank you so much for your kind words! We're thrilled to hear you enjoyed the market and felt supported by our after-sales service. Your satisfaction means a lot to us , we look forward to serving you again soon!

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