Amazing company got the home testing kit fast it had very well detail leaflet inside to help you do at home, got my results back in less the 24hr from them receiving my test. Also received a birthday... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service was first class. I got an appointment very quickly and I could choose a time to suit me. The facilities were very clean and the two ladies I saw were very pleasant and explained everything... See more
Company replied
A really rare and great company. Felt at ease throughout having bloods taken. Fully informed about the service and the friendly staff were very knowledgeable and professional who couldn’t do enough... See more
Fantastic service. I booked in with AllcheckedUp to have the complete well person blood test. The pharmacist was very helpful in answering any questions I had. I was given an appointment within a day... See more
Company details
Written by the company
Private Blood Tests, Health and Cancer Screening In-Person or At-Home
Contact info
Forward House, 14 Duke Street, SK11 6UR, Macclesfield, United Kingdom
- 01625568188
- hello@allcheckedup.co.uk
- allcheckedup.co.uk
4.7
Excellent
264 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Quick results from my test
Efficient and accurate service by a very professional company.
11 October 2024
Reply from All Checked Up
Thank you for taking the time to write a review and sharing your positive experience with us
The staff are great- friendly and very…
The staff are great- friendly and very efficient. My test results were returned overnight after my afternoon appointment. This helped me undertake a pre- booked appointment with my Consultant’s team at the Christie which had a successful outcome. Many thanks to All at Checked Up.
7 October 2024
Reply from All Checked Up
Thank you for taking the time to write a review and sharing your positive experience with us
Fast and professional service
Fast and professional service. Had to wait less than the 48 hours stated for results. Received a 'checking in' email from Daniel, which was a lovely surprise. Would definitely recommend and use again.
11 October 2024
Reply from All Checked Up
Thank you for taking the time to write a review and sharing your positive experience with us
Very professional and full of…
Very professional and full of knowledge. Highly recommend
5 October 2024
Reply from All Checked Up
Thank you for taking the time to write a review and sharing your positive experience with us
Great service, great customer care.
Opened up on Saturday. Knowledgeable and welcoming staff. Results delivered within 8 hours, at a weekend!!!
5 October 2024
Unprompted review
Reply from All Checked Up
Thank you for taking the time to write a review and sharing your positive experience with us
Brilliant
I have used All Checked Up once before. I chose to use them again as I needed professional, trustworthy advice. Once again I was not disappointed. They went above and beyond to ensure everything was as it should be. The staff are so kind and considerate. I do not hesitate in recommending them, they really are first class and a breath of fresh air.
Thank you to Daniel and his team!
21 September 2024
Reply from All Checked Up
Thank you for taking the time to write a review and sharing your positive experience with us again.
Reply from All Checked Up
Thank you for taking the time to write a review and sharing your positive experience with us
The customer support was exemplary
The customer support was exemplary and the test results were fast. A very worry free experience at a worrying time. Just great service. Thank you.
24 September 2024
Reply from All Checked Up
Thank you for taking the time to write a review and sharing your positive experience with us
I am very unhappy with the service
I am very unhappy with the service, I had to chase for a blood test result to find out that it had arrived on the 30th of August but there was a problem with it and no one had contacted me to say there was an issue and it was disposed of. I don't believe that I had left out the yellow form as I was very meticulous and this was the test I was really needing the results of, I wouldn't have bothered with the rest of the tests but thought it was worth checking them all if I had to do this one. I did this test due to waiting times on the NHS and now I have my appointment tomorrow for bloods and its a good job I kept it. Terrible service.
12 September 2024
Unprompted review
Reply from All Checked Up
I'm sorry you were dissatisfied with the service received. Unfortunately, as the test request form was not sent back with your sample, the lab was unable to test it.
We try to make the whole process as smooth as possible, but certain regulatory aspects like labeling samples and request forms are outside our control. Therefore, we print out the test request form on yellow paper to make it distinguishable and state the test request form must be sent back and the sample must be labelled. This was stated on:
- A yellow sticker on the front of the test kit which needs to be torn to open the test kit
- The instructions inside the test kit together with a checklist
- In red bordered text on our Top Tips leaflet sent with your order
- In red writing and red bordered text under Important Information in the test information leaflet sent with your order
- In our follow-up email
- And for the test that you ordered, in a personalised letter explaining each test kit and what is required to be sent back to the lab
- And now in a YouTube video
We also provide details in the test information leaflet and in our follow-up email that was sent on the 30th August to contact us if you have not received your results within 48 hours. This is because, if the request form was missing, we could send it to the lab directly and the sample would still be viable for testing. I understand you received this email as you replied to this email on the 15th September.
You contacted us by email nearly two weeks later on the 11th September. We followed up with the lab the same day and they informed us the sample was received on the 30th August without the request form.
The test request form tells the lab who has requested the sample (All Checked Up) and what to test for. As you can appreciate the lab handles hundreds of thousands of samples each week and work with thousands of doctors, hospitals, and clinics, so it is not practical for them to contact every client to ask if a sample without a request form has come from them. As the sample was only viable for 5 days, unfortunately, it had to be safely discarded.
We aim to provide a first-class patient experience, and if we have done something wrong then we will do what we can to put things right. We are readily contactable by telephone, email, live chat and WhatsApp and open late and on weekends for convenience.
On this occasion, I feel that we have been efficient in following up with your inquiry, within 24 hours, when you made your initial contact on the 11th September. We have provided enough information to ensure that samples are sent back correctly therefore avoiding any delay in testing your sample and receiving the results, together with a follow-up email asking for you to contact us if you have not received your results within 48 hours. It was just unfortunate that contact was made after nearly two weeks. We have offered you a re-test or a refund. I believe you have requested a refund which has been processed.
I hope we have provided a detailed reply to your review. If you have any questions, please feel free to get in touch.
Regards
Daniel
Great and efficient service and…
Great and efficient service and communication, thank you very much! And as a lovely and unexpected touch, a handwritten birthday card arrived with my kit, as I ordered it just before my birthday.
8 August 2024
Unprompted review
Great service
Great service, results came quickly + easy to organise thanks.
27 July 2024
Unprompted review
Great service and such nice…
Great service and such nice knowledgeable professionals. I wouldn’t hesitate to recommend them. Results are back the same day so fabulous service.
27 July 2024
Unprompted review
Great service
The tests were booked and taken quickly and easily. The team were friendly and approachable. They went out of their way to make sure I had my results back in time before I went on holiday. Would highly recommend.
24 July 2024
Unprompted review
Reply from All Checked Up
Hi Michelle.
As mentioned in our email reply, we have yet to receive your sample. Unfortunately, we are unable to provide results on a sample that has not been received. Please feel free to contact us to discuss this further. Maybe you could reconsider your review once we have had the opportunity to resolve this for you.
All Checked Up
Great experience
Great experience, quick easy friendly and pain free. Highly recommend
24 July 2024
Unprompted review
Reply from All Checked Up
Thanks Susan for a great review and for sharing your experience with us. All the best - All Checked Up team
Clear pricing structure
Clear pricing structure , friendly and professional pharmacist and staff . Got my results back in under 48 hours .
13 July 2024
Unprompted review
Reply from All Checked Up
Thank you for taking the time to write a great review - we appreciate it. We're really pleased you were happy with our service. Regards All Checked Up Team
Professional and courteous service
I arrive at the lab and found that the allocated date was the following day and despite this error on my part, I was attended to promptly and the report was sent promptly too. I had a very pleasant experience. Thanks a lotm
26 June 2024
Reply from All Checked Up
Thank you for taking the time to write a review and sharing your positive experience with us. We are pleased that you're happy with our services
Very professional…
Have anxiety when it comes to medical issues and they made me feel very relaxed without compromising on professionalism.
11 July 2024
Unprompted review
Reply from All Checked Up
Thank you for taking the time to write a review and sharing your positive experience with us. We're really pleased our team made you feel relaxed. We hope to see you again soon :)
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