Allbirds Reviews 2,627

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 169 reviews, reviewers had a great experience with this company. Customers are really happy with the comfort and quality of the products, often describing them as extremely comfortable, lightweight, and durable. Many appreciate the ease of ordering, quick delivery, and the overall positive experience with the products. However, some customers also noted issues with product quality, reporting that shoes fell apart quickly or developed defects. Some people were dissatisfied with customer service, mentioning unhelpful responses, difficulties with returns, and a lack of human interaction, particularly regarding issues with product defects or yellowing of white shoes.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praise the comfort, style, and quality of... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the comfort, style, and durability, with... See more

Customer service

Users describe negative interactions with customer service, often citing unhelpful and unresponsive support.... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many consumers praise the quick delivery, with... See more

Return policy

Consumers find the return policy to be ambiguous, with many reporting difficulties and frustration. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The only issue preventing me giving 5 stars was the way my parcel was delivered. The shoe box had no additional protection so when received it looked like it had been sat on and the paper sticker seal... See more

Rated 4 out of 5 stars

The shoes are 5 star for comfort. I have a few pairs. However one pair (after approx a year) wore through a hole at the top where big toe is. Thin material could use something extra at toe of feet for... See more

Rated 4 out of 5 stars

Arrived very quickly but unfortunately I had to return as they were too big. They promptly sent a smaller size but they too I walked out of. I have several pairs of Allbirds so I know my size , but sa... See more

Rated 4 out of 5 stars

Good customer experience: easy to order & quick to be delivered and good product: materials and comfort. It was very important to me to find an European brand working with natural products. I love th... See more


Company details

  1. Shoe Store
  2. Clothing Store

Written by the company

At Allbirds, we believe in making better things in a better way. We look to nature for inspiration, crafting footwear and apparel from materials like merino wool, eucalyptus tree fibre and sugarcane. As a certified B Corp, we’re committed to making sure we tread lighter on the planet. Our mission is to reverse climate change through better business, but we know that this global problem can’t be solved by one company alone. We believe that collaborative development and the sharing of technologies will help protect the planet for future generations. We choose to share knowledge and our proprietary materials such as our sugarcane-based EVA foam, which we open-sourced for all to use, including competitors.


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always excellent

Another great pair of shoes. Comfortable, stylish, innovative, possibly more sustainable. Super quick free delivery.

29 September 2025
Rated 5 out of 5 stars

Comfy and stylish - Worth the price tag!

Great quality shoes, super comfy, and delivered quickly too. I’m very impressed. This is my second pair of Allbirds - I can’t recommend the brand more! In fact, I got my husband to buy a pair and he’s thoroughly impressed too.

29 September 2025
Rated 5 out of 5 stars

Warm, durable and instantly comfortable.

I really appreciate the ethical credentials and ethos of the brand. I’ve now purchased three products from their range and these latest shoes are an absolute winner for me.
Durable, smart enough for work and crucially, comfortable from the first use. I’m looking forward to wearing them through the winter months to see how they perform.

29 September 2025
Rated 5 out of 5 stars

I have bought multiple pairs of…

I have bought multiple pairs of Allbirds over the years. That are my favourite pair of shoes for comfort, quality and durability. This time i wanted to get a shoe in the wool range. Unfortunately the shoes i bought first, which were of the size i usually wear, was a bit tight. I had to return that to try out another size. Allbirds no questions asked return policy helped me finally find the size that fits me. This level of support and service along with a wonderful product is what makes this brand so great...

26 September 2025
Rated 5 out of 5 stars

Ethical!

Been wearing Allbirds for quite a few years now. Love them!
Especially like the waterproof ones for winter. So comfortable!
Also it’s good to know that the materials are ethically sourced.

26 September 2025
Rated 5 out of 5 stars

Love the quality!

Love the quality, choice of styles and colours, speed of delivery and value for money for these shoes. The replaceable inner soles are a god send!

22 September 2025
Rated 5 out of 5 stars

Beautiful shoes indeed

Beautiful shoes, delivered very promptly and safely. I ordered two identical tree runner shoes but in different sizes to gauge and keep the best fitting one. I returned the unwanted one really easily and was refunded the same day. Great experience!

22 September 2025
Rated 1 out of 5 stars

Delivery by Pony Express

Delivery by Pony Express. It took so long to ship my order, I asked that it be cancelled. "Miraculously", the product shipped "nearly simultaneous" to my cancellation and took forever to arrive, preventing me from wearing the Allbirds to the event I originally purchased the shoes for. It got much worse when I tried to engage "customer service". Allbirds used to be very customer focused and friendly when they were new, however there has been a significant falloff in care and service and responsiveness.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent shoes and first class customer support

I've ordered several pairs of shoes from AllBirds and they have been fantastic. So comfortable, and considering I've basically worn one pair almost daily for the last 18 months, and after multiple trips through the washing machine, I've had no issues with their durability.

I had a problem with my latest order; the courier failed to deliver the shoes. However, my experience with AllBirds customer support has been fantastic (I'm struggling to understand the comments from others). They have organised for replacement shoes to be sent, and there was no hassle, it was straightforward proactive customer support.

Thank you, Dexter, you've ensured I will remain a loyal customer!

26 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look