All About Audrey Reviews 

244
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company, consistently praising the beautiful and unique clothing for its high quality and excellent craftsmanship. Many people also appreciate the fast delivery, often unique packaging, and the helpful, responsive customer service. However, some people were dissatisfied with customer service, citing a lack of communication or slow responses. A few other people also felt that there were issues with orders not arriving, missing items, or extended delivery times, sometimes attributed to couriers. Additionally, some customers noted concerns about product quality, with items not matching descriptions or appearing poorly made.

What people talk about most

Product

People report positive experiences with product, often praising the high quality, unique designs, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high quality of clothes and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the super quick and fast... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction with their purchases,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the team as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly, the customer service team at All about Audrey are first class. As I was buying online I wanted some information about sizing etc. I had a great indepth response from the team, who were so h... See more

Rated 5 out of 5 stars

Great selection of clothes - I wanted something for a 70s themed birthday party and I was spoilt for choice. Service from All About Audrey was first class, although Evri kept me waiting for a few days... See more

Rated 5 out of 5 stars

There wrap around top that I bought fitted really well, it was beautifully made, quite unusual. It arrived in a light weight tote bag, made of similar material. I am very pleased with my purchase, hig... See more

Rated 5 out of 5 stars

Have ordered twice now and am very pleased with the skirt and top I received. They are good quality and I love the originality of the designs. Updates are good after purchase although I wish Evri wo... See more


Company details

  1. Vintage Clothing Store

Written by the company

All About Audrey is a vintage and bohemian fashion brand, based in Brighton's North Laine. We have some of the most beautiful bohemian and vintage clothing Brighton has to offer - mostly from the 60s and 70s - and we absolutely love Indian prints. A lot of our boho dresses, tops, and skirts are made using vintage fabrics. Most of our handmade pieces are totally unique! Audrey lived a nomadic lifestyle in her early years, travelling around the world working in clubs and bars, and selling handmade jewellery on tourist beaches. She has always loved to collect beautiful pieces of bohemian clothing and accessories - particularly the original Phool and Adini dresses. Her designs are inspired by 1970s fashion houses such as Thea Porter and Biba. Her obsession with wildflowers and free flowing dresses with big bishop sleeves is shown in her designs - particularly the peasant, prairie and smock dresses.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

244 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(244)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

Easy, fast exchange, really good communication about the process. Lovely item, glad I got it switch as it now fits perfectly!

28 March 2025
Rated 5 out of 5 stars

Beautiful dress delivered

Beautiful dress delivered, brown one this time, bought one in the Brighton store a couple of weeks ago which was green, loved it so much I had to buy another one. Great fit, so comfy and easy to wear, will definitely be purchasing some more items from this fabulous shop.

28 March 2025
Rated 5 out of 5 stars

Absolutely fantastic customer service & beautiful clothing.

Absolutely fantastic customer service, the item I ordered was out of stock, on contacting the company they went above & beyond to try & source the item, when they couldn’t they quickly gave me the option of a refund or choosing another item, I chose another item and they made sure it was delivered the next day! The top arrived in a beautiful fabric bag and is exquisite.

28 March 2025
Rated 5 out of 5 stars

Continually loyal and happy customer!

I have been a regular customer of All About Audrey for over 12 years and they are one of my favourite sites to buy from. Great customer service, always ready to assist and do what is necessary to keep a customer happy. Fair and friendly. Happy and honest. Fantastic company!

3 March 2025
Rated 4 out of 5 stars

Potentially go up a size

Shipping was fast and everything arrived in good condition. My recommendation would be to triple check your measurements against their suggested fit + size guide - since there's no review system on the actual site itself, there's no way to tell if something runs small unless they explicitly say so in the item description. If you're unsure, or you're in-between sizes, I'd go up a size to be safe. That having been said, everything I ordered was gorgeous, and luckily the dress I ordered was a wrap dress that I was planning on using more as a robe or for layering rather than just wearing by itself, so I'm not too put out by it.

27 February 2025
Rated 5 out of 5 stars

Nice top

Nice top, the clothes are a bit expensive but the quality seems good so it’s worth it

27 February 2025
Rated 5 out of 5 stars

Best for the 70s vibe I look for

Ive been buying from All About Audrey since lockdown, their clothing is well made. Although I shop online I often pop in to the Brighton shop, there's so much to see and it's more fun trying things on in there - it feels like when you were kid dressing up, only your mum doesn't tell you to put it back in the box after lol!!! The ladies are all friendly and theres no high sales push :)

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Wrap tops

I bought the green and the orange velvet wrap top and oh my goodness. I am obsessed. They are absolutely stunning. Will be purchasing other colours 🖤

28 January 2025
Rated 5 out of 5 stars

Beautiful items, very high quality

I ordered 2 of the tapestry tote bags and I’m blown away by the quality and how good they look! The fabric and patterns are so amazing and they hold way more than I was expecting.

I selected store pick up for my order and the bags were available very quickly for me. Their Brighton shop is also a beautiful little treasure trove and Hannah who was working, was so lovely and kind.

Thanks so much AAA x

27 January 2025

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